Quick Reference Guide

ProSafe Wireless-N VPN Firewall SRXN3205 Reference Manual
Troubleshooting 11-1
v1.0, January 2010
Chapter 11
Troubleshooting
This chapter provides troubleshooting tips and information for your ProSafe Wireless-N VPN
Firewall SRXN3205. After each problem description, instructions are provided to help you
diagnose and solve the problem.
This chapter contains the following sections:
• “Basic Functions” on this page
• “Troubleshooting the Web Configuration Interface” on page 11-3
• “Troubleshooting the ISP Connection” on page 11-4
• “Troubleshooting a TCP/IP Network Using a Ping Utility” on page 11-5
• “Restoring the Default Configuration and Password” on page 11-7
• “Problems with Date and Time” on page 11-7
• “Using the Diagnostics Utilities” on page 11-8
Basic Functions
After you turn on power to the VPN firewall, the following sequence of events should occur:
1. When power is first applied, verify the PWR LED is on.
2. After approximately two minutes, verify:
a. The TEST LED is not lit.
b. The LAN port LINK/ACT LEDs are lit for any local ports connected.
c. The WAN port LINK/ACT LEDs are lit on the WAN port.
If a port’s LINK/ACT LED is lit, a link has been established to the connected device. If a LAN
port is connected to a 1000 Mbps device, verify the port’s SPEED LED is green. If the port is
100 Mbps, the LED will be amber. If the port is 10 Mbps, the LED will be off.
If any of these conditions does not occur, refer to the appropriate following section.