Troubleshooting

14. If your adapter is properly installed and configured, please login to the
ReadyNAS Remote application with the noted username from step 8. If you still
do not see your shares and you are on a Windows 7 or Vista machine, please
remove the gateway setting on the Leaf Networks Adapter, please see
http://www.readynas.com/download/remote/ReadyNAS%20Remote%20-
%20Removing%20gateway%20from%20virtual%20network%20adapter.pdf. If
you are not on Windows 7/Vista or still do not see any shares after logging in and
selecting Connect to ReadyNAS…, logout and go to Properties and select
Connection setting and make sure “Enable port forwarding” is not selected. If
you still do not see shares after logging into the ReadyNAS Remote application,
stay logged in and go to FrontView and go to the Installed Add-ons page. On
this page you can stop and start the ReadyNAS Remote addon by checking the
box in the upper of the add-on and pressing Save; this will stop the add-on. By
checking it again and pressing Save again it will start the add-on. You can
repeat this test a few times, if shares are still not showing up go to step 15.
15. If shares are still not showing up, it is likely that an antivirus program is blocking
ReadyNAS Remote. The configuration depends on the program, but in general
check that ReadyNASRemote.exe is in the trusted program list and that it is
allowed ALL protocols (not only TCP and UDP) in and out. Also, make sure that
the Leaf Networks Adapter is in the trusted network list.
16. If shares are still not available, please contact support or PM forum user Cap1.
Symptom: I can see shares when on the LAN but not when on the WAN
This should not happen, but it is does you can ask them to try to setup port forwarding
on the ReadyNAS side or even PC said if possible. If port-forwarding is not an option or
if it does not remedy the issue, please contact support or PM forum user Cap1.
Symptom: My connection to my shares is slow
This symptom can be caused by a variety of reasons.
1. First check if the connection of the LAN is slow or if only over the WAN, if it is
slow over the LAN (less than 50% of the LAN speed) go to step 2.
2. If it is slow over the LAN (less than 50% of the LAN speed), then check to see if
you are connected through the relay server. If you are using a relayed
connection, you should get a popup notification over the system try icon when
they connect that notifies them that they are using a relay to connect to your
ReadyNAS. If the ReadyNAS and PC are on the same LAN and subnet, then a
relay should not have to be used, please contact support or PM forum user
Cap1. If you are not using a relay then check the CPU load on the PC and on
the ReadyNAS (if possible) during a file transfer. If the CPU load is low then it
has to be a networking issue that is out of our control. That can also be checked
by accessing the file over the LAN directly using \\192.168.x.x in a file explorer
where 192.168.x.x is the local IP address of the ReadyNAS. If the connection is
only slow over the WAN, go to step 3.
3. If the connection is only slow over the WAN, then check to see if you are using a
relay. If you are not using a relay then the performance is limited but the WAN
connection between the PC and the ReadyNAS and there is nothing we can do