Troubleshooting

required for further troubleshooting, please contact support or PM forum user
Cap1.
7. If you are behind a proxy, then see
http://www.readynas.com/download/remote/ReadyNAS_Remote_Advanced_setu
p_guide.pdf for details on setting a proxy server for ReadyNAS Remote.
8. Once you can property access the ReadyNAS Remote Management page, check
the “Allowed” list and make sure there are users in this list. If there are users in
this list, make note of them. If there are no users in the list or if there are only
email address preceded by *email invite* in the list and not usernames, then
create a new user using https://remote.readynas.com/index.jsp?pid=4. You can
use the same email address when creating this user. After the user is created,
search for this user by email address. You may see multiple username when
searching with the email and some may look like leaf_XXXXXXX, but please
select the username that you just created. If there are users in the list, proceed to
step 9.
9. If there are users in the list, press the Advanced Settings button and you will see
the configuration page. Check that Device ID is set; this value is set
automatically and should be set to hostname_MAC. If this value is empty, you
can try to change the hostname from within the FrontView settings and return to
this page to check to see if the Device ID is set. If changing the hostname is not
an option or if the Device ID is still empty, then SSH access to the ReadyNAS is
required for further troubleshooting, please contact support or PM forum user
Cap1. If the Device ID is set, go to set 10.
10. If the Device ID is set, make sure no other advanced options other than the proxy
settings if they are sure they are behind a proxy. Do not check “Specify Port for
Incoming Connections” that is optional and should only be set after everything
else checks out, go to step 11.
11. If you have made it to this step, then you should be running the latest version on
the ReadyNAS, be able to see the ReadyNAS Remote Management page
without any warning, users should be in the Allowed list, the device ID should not
be empty and no other advanced settings (other than possibly proxy) should be
set, go to step 12.
12. Check again that the LED indication, as in step 4, is green and now proceed to a
PC, step 13.
13. On the PC, first check that the Leaf Networks Adapter was properly installed. To
check this, open a DOS window and type ipconfig. You should see an entry
“Ethernet adapter Leaf Networks Adapter” if not you can try to uninstall and
reinstall ReadyNAS Remote or you can set the adapter manually, please see
http://www.readynas.com/download/remote/manual_install_adapter.pdf. If you
see “Ethernet adapter Leaf Networks Adapter” but the IP address is not in the
range 5.168.0.0 – 5.168.255.255, then you need to manually configure the
adapter, please see
http://www.readynas.com/download/remote/manual_config_adapter.pdf, if the
adapter is properly installed go to step 14.