User Manual Orbi WiFi System September 2018 202-11675-10 NETGEAR, Inc. 350 E.
Orbi WiFi System Support Thank you for purchasing this NETGEAR product. You can visit https://www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Compliance and Conformity For regulatory compliance information including the EU Declaration of Conformity, visit https://www.netgear.com/about/regulatory/. Trademarks © NETGEAR, Inc.
Contents Chapter 1 Overview Orbi Router and Satellite Hardware Overviews................................9 Orbi Router Model RBR50 Hardware Overview...........................9 Orbi Satellite Model RBS50 Hardware Overview......................10 Orbi Router Model RBR40 Hardware Overview.........................11 Orbi Satellite Model RBS40 Hardware Overview......................12 Orbi Router Model RBR20 Hardware Overview.........................13 Orbi Satellite Model RBS20 Hardware Overview...............
Orbi WiFi System Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard..........................................................36 Manually Set Up the Internet Connection.......................................36 Specify an Internet Connection Without a Login.......................36 Specify an Internet Connection That Uses a Login....................38 Specify IPv6 Internet Connections....................................................39 Requirements for Entering IPv6 Addresses...........
Orbi WiFi System Manage Reserved LAN IP Addresses...............................................79 Reserve an IP Address...................................................................79 Edit a Reserved IP Address...........................................................80 Delete a Reserved IP Address Entry............................................80 Custom Static Routes.........................................................................81 Set Up a Static Route...................................
Orbi WiFi System Enable the Sync Button...............................................................109 Turn the Satellite LED Lighting On or Off.................................110 Set LED Lighting Brightness.......................................................110 Schedule When to Turn On LED Lighting................................111 Monitor Internet Traffic....................................................................112 Manage the Router Configuration File....................................
Orbi WiFi System Network Settings..........................................................................140 The Router and Satellite Do Not Sync...........................................140 Cannot Log In to the Router............................................................142 Cannot Access the Internet.............................................................142 Troubleshoot Internet Browsing.....................................................144 Troubleshoot PPPoE..............................
1 Overview The Orbi™ WiFi System creates dedicated high-speed WiFi connections to your Internet service. The Orbi router connects to your modem or gateway. The Orbi satellite extends the WiFi signal throughout your home. This manual describes how to manage your Orbi WiFi System from your Orbi router web interface. You can manage any add-on Orbi satellite from the Orbi router web interface.
Orbi WiFi System Orbi Router and Satellite Hardware Overviews Different types of Orbi routers and satellites are available. To determine which Orbi model you own, look on the router or satellite label for the model number. For more information about what the label might look like, see Labels on page 30. The following sections display the hardware features available for different Orbi routers and satellites. Orbi Router Model RBR50 Hardware Overview Figure 1.
Orbi WiFi System 6. Power On/Off button 7. Power LED 8. DC Power connector 9. Reset button Orbi Satellite Model RBS50 Hardware Overview Figure 2. Orbi satellite model RBS50, front and back views 1. Ring LED (not shown in image) 2. Sync button (also used for WPS connection) 3. Ethernet ports 4. USB port 5. Power On/Off button 6. Power LED 7. DC Power connector 8.
Orbi WiFi System Orbi Router Model RBR40 Hardware Overview 1. Ring LED (not shown in image) 2. Sync button (also used for WPS connection) 3. Internet port 4. Ethernet ports 5. Power On/Off button 6. Power LED 7. DC Power connector 8.
Orbi WiFi System Orbi Satellite Model RBS40 Hardware Overview Figure 4. Orbi satellite model RBS40, front and back views 1. Ring LED (not shown in image) 2. Sync button (also used for WPS connection) 3. Ethernet ports 4. Power On/Off button 5. Power LED 6. DC Power connector 7.
Orbi WiFi System Orbi Router Model RBR20 Hardware Overview 1. Ring LED (not shown in image) 2. Sync button (also used for WPS connection) 3. Internet port 4. Ethernet port 5. Power On/Off button 6. Power LED 7. DC Power connector 8.
Orbi WiFi System Orbi Satellite Model RBS20 Hardware Overview Figure 6. Orbi satellite model RBS40, front and back views 1. Ring LED (not shown in image) 2. Sync button (also used for WPS connection) 3. Ethernet ports 4. Power On/Off button 5. Power LED 6. DC Power connector 7.
Orbi WiFi System Orbi Wall Plug Satellite Model RBW30 Hardware Overview Figure 7. Orbi wall plug satellite model RBW30, front and back views 1. Ring LED (not shown in image) 2. Sync button (also used for WPS connection) 3. Reset button LED Behavior When you sync a satellite to the router, the LED behavior for a satellite that comes in a WiFi system is different from the LED behavior for add-on satellites.
Orbi WiFi System Table 1. Orbi WiFi System router and satellite LED descriptions LED LED Behavior Power LED The Power LED is located above the Power On/Off button on the rear panel. Note: The wall plug satellite does not include a Power LED. • Solid green. Power is on. • Solid amber. The router or satellite is booting. • Blinking amber. The router or satellite is resetting to factory default settings. • Blinking red. The firmware is corrupted. • Off. Power is not supplied.
Orbi WiFi System Table 2. Orbi add-on satellite LED description LED LED Behavior Power LED The Power LED is located above the Power On/Off button on the rear panel. Note: The wall plug satellite does not include a Power LED. • Solid green. Power is on. • Solid amber. The satellite is rebooting. • Blinking amber. The satellite is resetting to factory default settings. • Blinking red. The firmware is corrupted. • Off. Power is not supplied.
Orbi WiFi System 3. Connect your modem to the Internet port of your router with the yellow Ethernet cable that came with your router. The router shown in this is the Orbi router (model RBR50). The same setup applies to all Orbi routers. 4. Connect the power adapter to your router and plug the power adapter into an outlet. 5. If the Power LED does not light, press the Power On/Off button on the rear panel of the router.
Orbi WiFi System Figure 8.
Orbi WiFi System Figure 9. Multilevel house with one Orbi satellite Examples of Placement for Multiple Satellites If you own more than one Orbi satellite, we recommend that you place your router in the middle of your home with the satellites placed on opposite sides of your home. The router shown in the following images is the Orbi router model RBR50 and the satellites shown in the images are the Orbi satellites model RBS50.
Orbi WiFi System Figure 10. Single-story house with two Orbi satellites If you have a multi-level house, place the satellites on different floors. Figure 11.
Orbi WiFi System Sync Your Orbi Satellite The sync process for your satellite depends on whether your satellite came with your Orbi WiFi System, or if your satellite is an add-on satellite. Sync a Satellite From an Orbi WiFi System The Orbi WiFi System includes an Orbi router and either one or two satellites. The satellite in the WiFi system is preset to automatically find and sync to the WiFi signal from the Orbi router in the same WiFi system. To sync your satellite: 1. Place your satellite.
Orbi WiFi System Sync an Add-On Satellite If you already set up an Orbi router and satellite are adding an optional add-on satellite (sold separately), follow these steps. To sync your add-on satellite: 1. Place your satellite. For more information, see Examples of Placement for Multiple Satellites on page 20. 2. Connect the satellite to a power source. 3. If the Power LED on the back of the satellite does not light, press the Power On/Off button. 4.
Orbi WiFi System The BASIC Home page displays. 4. Select Add Orbi Satellite. The Place Your Satellite page displays. 5. Follow the instructions about where to place your satellite in your house. 6. Connect the satellite to a power source. 7. If the Power LED on the back of the satellite does not light, press the Power On/Off button. 8. Click the NEXT button. 9. Wait about two minutes for the satellite’s ring LED to light solid white. 10. Press the Sync button on the satellite.
Orbi WiFi System Figure 12. Satellites connected to the router’s Ethernet ports The following image shows another way to connect your Orbi satellites to your Orbi router to create an Ethernet backhaul connection. Figure 13. Satellite 1 connected to router and satellite 2 connected to satellite 1 The following image shows how to connect your Orbi satellites and your Orbi router to an Ethernet switch. Note: The Ethernet ports on the Orbi router and satellite are rated at 1 Gbps.
Orbi WiFi System Figure 14.
Orbi WiFi System Download the NETGEAR Orbi App You can use the NETGEAR Orbi app to set up your Orbi network. To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store. Launch the NETGEAR Orbi app on your mobile device and follow the prompts.
2 Connect to the Network and Access the Router This chapter contains the following sections: • • • • • • Connect to the Network Labels Types of Logins Use a Web Browser to Access the Router Change the Language Access the Orbi Router With NETGEAR genie App 28
Orbi WiFi System Connect to the Network You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired Connection You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN). To connect your computer to the router with an Ethernet cable: 1.
Orbi WiFi System To use WPS to connect to the WiFi network: 1. Make sure that the router is receiving power (its Power LED is lit). 2. Check the WPS instructions for your computer or WiFi device. 3. Press the Sync button on the router. 4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow its instructions for WPS connections. Your computer or mobile device connects to the WiFi network.
Orbi WiFi System Types of Logins Separate types of logins serve different purposes. It is important that you understand the difference so that you know which login to use when. Types of logins: • Internet service login. The login that your Internet service provider (ISP) gave you logs you in to your Internet service. Your service provider gave you this login information in a letter or some other way. If you cannot find this login information, contact your service provider.
Orbi WiFi System computer to access the Internet. When you start an Internet application, your router automatically logs you in. Installation and basic setup takes about 15 minutes to complete. To automatically set up your router: 1. Turn the router on by pressing the On/Off button. 2. Make sure that your WiFi-enabled computer or mobile device is connected to the router with an Ethernet cable (wired) or wirelessly with the preset security settings listed on the label.
Orbi WiFi System If problems persist, register your NETGEAR product and contact NETGEAR technical support. Log In to Orbi Web Interface When you log in to the Orbi, the browser displays the router web interface. You can use the router web interface to change the router or satellite settings. To log in to your Orbi: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password.
Orbi WiFi System Access the Orbi Router With NETGEAR genie App The genie app is the easy dashboard for managing, monitoring, and repairing your home network. The genie app can help you with the following: • Automatically repair common WiFi network problems. • Easily manage router features like Live Parental Controls, Internet traffic meter, speed test, and more. To use the genie app to access the router: 1. Visit the NETGEAR genie web page at NETGEAR.com/genie. 2.
3 Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings.
Orbi WiFi System Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. To use the Setup Wizard: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Orbi WiFi System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Internet. The Internet Setup page. 5. Leave the Does your Internet connection require a login No radio button selected. 6. If your Internet connection requires an account name or host name, type it in the Account Name (If Required) field. 7.
Orbi WiFi System Your settings are saved. 12. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshooting on page 139. Specify an Internet Connection That Uses a Login To view or change the basic Internet setup: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.
Orbi WiFi System 12. Select an Internet IP Address radio button: • Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses. • Use Static IP Address. Enter the IP address, IP subnet mask, and gateway IP address that your ISP assigned. The gateway is the ISP router to which your router connects. 13. Select a Domain Name Server (DNS) radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Orbi WiFi System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select the IPv6 connection type: • If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use.
Orbi WiFi System Requirements for Entering IPv6 Addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons. You can reduce any four-digit group of zeros within an IPv6 address to a single zero or omit it.
Orbi WiFi System 6. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 7. (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router’s LAN interface.
Orbi WiFi System length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 6.
Orbi WiFi System With a 6rd Tunnel configuration, the router follows the RFC5969 standard, supporting two ways to establish a 6rd tunnel IPv6 WAN connection: • Auto Detect Mode. In IPv6 Auto Detect mode, when the router receives option 212 from the DHCPv4 option, auto detect selects the IPv6 as 6rd Tunnel setting. The router uses the 6rd option information to establish the 6rd connection. • Manual Mode. Select 6rd. If the router receives option 212, the fields are automatically completed.
Orbi WiFi System 6. Select an IPv6 Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 7. Select an IP Address Assignment radio button: • Use DHCP Server.
Orbi WiFi System The IPv6 page displays. 5. From the Internet Connection Type menu, select 6to4 Tunnel. The page adjusts. The router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 6.
Orbi WiFi System Set Up an IPv6 Pass Through Internet Connection In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN and WAN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header packets. To set up a pass-through IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.
Orbi WiFi System 5. From the Internet Connection Type menu, select Fixed. The page adjusts. 6. Configure the fixed IPv6 addresses for the WAN connection: • IPv6 Address/Prefix Length. The IPv6 address and prefix length of the router WAN interface. • Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway for the router’s WAN interface. • Primary DNS Server. The primary DNS server that resolves IPv6 domain name records for the router. • Secondary DNS Server.
Orbi WiFi System A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select DHCP. The page adjusts. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN.
Orbi WiFi System 9. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 10.
Orbi WiFi System length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 6.
Orbi WiFi System Change the MTU Size The maximum transmission unit (MTU) is the largest data packet a network device transmits. When one network device communicates across the Internet with another, the data packets travel through many devices along the way. If a device in the data path uses a lower MTU setting than the other devices, the data packets must be split or “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value.
Orbi WiFi System The WAN Setup page displays. 5. In the MTU Size field, enter a value from 64 to 1500. 6. Click the Apply button. Your settings are saved. If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away. The following table describes common MTU sizes and applications. Table 3. Common MTU sizes MTU Application 1500 The largest Ethernet packet size.
4 Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet.
Orbi WiFi System Set Up Parental Controls To set up Parental Controls, you must download the NETGEAR genie app on your mobile device. For more information about the NETGEAR genie app, visit NETGEAR.com/genie. After you set up and enable Parental Controls, you can change the web filtering level for each device on the network through the network map page on the genie app. To set up Parental Controls: 1. Connect your mobile device to your router’s WiFi network. 2.
Orbi WiFi System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Access Control. The Access Control page displays. 5. Select the Turn on Access Control check box. You must select this check box before you can specify an access rule and use the Allow and Block buttons.
Orbi WiFi System Use Keywords to Block Internet Sites You can use keywords to block certain Internet sites from your network. You can use blocking all the time or based on a schedule. To block Internet sites: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in.
Orbi WiFi System Control Access to the Internet 58 User Manual
Orbi WiFi System Delete Keywords To delete keywords from the list: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Block Sites. The Block Sites page displays. 5.
Orbi WiFi System The BASIC Home page displays. 4. Select ADVANCED > Security > Block Sites. The Block Sites page displays. 5. Scroll down and select the Allow trusted IP address to visit blocked sites check box. 6. In the Trusted IP Address field, enter the IP address of the trusted computer. 7. Click the Apply button. Your settings are saved. Block Services From the Internet You can block Internet services on your network based on the type of service.
Orbi WiFi System 7. To add a service that is in the Service Type list, select the application or service. The settings for this service automatically display in the fields. 8. To add a service or application that is not the list, select User Defined. a. If you know that the application uses either TCP or UDP, select the appropriate protocol. Otherwise, select TCP/UDP (both). b. Enter the starting port and ending port numbers. • If the service uses a single port number, enter that number in both fields.
Orbi WiFi System 4. Select ADVANCED > Security > Access Control. The Access Control page displays. 5. Select the Turn on Access Control check box. 6. Click the View list of allowed devices not currently connected to the network link. The list displays. 7. Select the check box for a device. 8. Use the Add button, Edit button, and Remove from the list button as needed. 9. Click the Apply button. Your settings are saved.
Orbi WiFi System 5. Specify when to block keywords and services: • Days to Block. Select the check box for each day that you want to block the keywords or select the Every Day check box, which automatically selects the check boxes for all days. • Time of Day to Block. Select a start and end time in 24-hour format, or select All Day for 24-hour blocking. 6. Select your time zone from the list. 7.
Orbi WiFi System 7. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such as mail.myISP.com). You might be able to find this information in the configuration window of your email program. If you leave this field blank, log and alert messages are not sent. 8. In the Outgoing Mail Server Port Number field, enter your mail server’s port number. You might be able to find this information in the configuration window of your email program. 9.
5 Optimize Performance This chapter contains the following sections: • • WiFi Multimedia Quality of Service Improve Network Connections With Universal Plug N Play 65
Orbi WiFi System WiFi Multimedia Quality of Service Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic over the WiFi link. WMM QoS is automatically enabled for the router. WMM QoS prioritizes WiFi data packets from different applications based on four access categories: voice, video, best effort, and background. For an application to receive the benefits of WMM QoS, WMM must be enabled for both it and the client running that application.
Orbi WiFi System If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time communications such as instant messaging or remote assistance (a feature in Windows XP), enable UPnP. To enable Universal Plug and Play: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.
Orbi WiFi System Portmap Table also displays what type of port is open and whether that port is still active for each IP address. 9. To refresh the information in the UPnP Portmap Table, click the Refresh button.
6 Specify Network Settings This chapter includes the following sections: • • • • • • • • • • • • • • • • View or Change WAN Settings Dynamic DNS Set Up a Default DMZ Server Change the Router’s Device Name Change the LAN TCP/IP Settings Use the Router as a DHCP Server Disable the DHCP Server Feature in the Router Manage Reserved LAN IP Addresses Custom Static Routes Specify Basic WiFi Settings Set Up a Guest WiFi Network View or Change Advanced WiFi Settings Use the Router as a WiFi Access Point Generate a
Orbi WiFi System View or Change WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port. To view the WAN settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password.
Orbi WiFi System attacks from the Internet, but might prevent some Internet games, point-to-point applications, or multimedia applications from working. Open NAT provides a much less secured firewall, but allows almost all Internet applications to work. 6. Click the Apply button. Your settings are saved. Dynamic DNS Internet service providers (ISPs) assign numbers called IP addresses to identify each Internet account. Most ISPs use dynamically assigned IP addresses.
Orbi WiFi System 5. Select the Use a Dynamic DNS Service check box. 6. In the Service Provider list, select NETGEAR. 7. Select the No radio button. 8. In the Host Name field, type the name that you want to use for your URL. The host name is sometimes called the domain name. Your free URL includes the host name that you specify, and ends with mynetgear.com. For example, specify MyName.mynetgear.com. 9. In the Email field, type the email address that you want to use for your account. 10.
Orbi WiFi System 8. In the Host Name field, type the host name (sometimes called the domain name) for your account. 9. For a no-IP Dyn account, in the User Name field, enter the user name for your account. 10. For a NETGEAR account at no-IP, in the Email field, type the email address for your account. 11. In the Password (6-32 characters) field, type the password for your DDNS account. 12. Click the Apply button. Your settings are saved. 13.
Orbi WiFi System (NAT). The router is programmed to recognize some of these applications and to work correctly with them, but other applications might not function well. In some cases, one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server. DMZ servers pose a security risk. A computer designated as the default DMZ server loses much of the protection of the firewall and is exposed to exploits from the Internet.
Orbi WiFi System To change the router’s device name: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > Device Name. The Device Name page displays. 5.
Orbi WiFi System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. 5. In the IP Address field, type the IP address. 6. In the IP Subnet Mask, type the subnet mask of the router.
Orbi WiFi System Use the Router as a DHCP Server By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the router. These addresses must be part of the same IP address subnet as the router’s LAN IP address. Using the default addressing scheme, define a range between 192.168.1.2 and 192.168.1.
Orbi WiFi System The router delivers the following parameters to any LAN device that requests DHCP: • An IP address from the range that you defined • Subnet mask • Gateway IP address (the router’s LAN IP address) • DNS server IP address (the router’s LAN IP address) Disable the DHCP Server Feature in the Router By default, the router acts as a DHCP server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN.
Orbi WiFi System Manage Reserved LAN IP Addresses When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the router’s DHCP server. Assign reserved IP addresses to computers or servers that require permanent IP settings. Reserve an IP Address To reserve an IP address: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.
Orbi WiFi System Edit a Reserved IP Address To edit a reserved address entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.
Orbi WiFi System 5. Select the radio button next to the reserved address. 6. Click the Delete button. The address is removed. Custom Static Routes Typically, you do not need to add static routes unless you use multiple routers or multiple IP subnets on your network. As an example of when a static route is needed, consider the following case: • Your main Internet access is through a cable modem to an ISP. • Your home network includes an ISDN router for connecting to the company where you are employed.
Orbi WiFi System Set Up a Static Route To set up a static route: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Static Routes.
Orbi WiFi System Edit a Static Route To edit a static route: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Static Routes. The Static Routes page displays.
Orbi WiFi System 5. In the table, select the radio button for the route. 6. Click the Delete button. The route is removed from the table. Specify Basic WiFi Settings The router and satellite come preset with the same WiFi network name (SSID) and the same WiFi security. You can find the SSID and password on the router label and on the satellite label. If you log in to the router and change the WiFi settings, the router automatically sends the new settings to the satellite.
Orbi WiFi System In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers). If this happens, experiment with different channels to see which is the best. When you use multiple access points, it is better if adjacent access points use different channels to reduce interference. The recommended channel spacing between adjacent access points is four channels (for example, use Channels 1 and 5, or 6 and 10).
Orbi WiFi System Change the WiFi Password or Security Level The router and satellite come preset with the same WiFi network name (SSID) and the same WiFi security. You can find the SSID and password on the router label and on the satellite label. If you log in to the router and change the WiFi settings, the router automatically sends the new settings to the satellite. We recommend that you do not disable security. To change the WPA settings: 1.
Orbi WiFi System Set Up a Guest WiFi Network To set up a guest WiFi network: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the Orbi admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Guest Network.
Orbi WiFi System View or Change Advanced WiFi Settings To view or change advanced WiFi settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi WiFi System For example, you can use the Orbi router as a WiFi access point that connects to a gateway or modem router that you already use for your Internet service. In this situation, you do not need to change the settings for the gateway or modem router. To set up the Orbi router as an AP after you set up your Internet connection: 1. Use an Ethernet cable to connect the Internet port of this router to a LAN port on your existing router or gateway. 2.
Orbi WiFi System Generate a New Backhaul Password The backhaul password is a security key that is used in WiFi communication between the router and the satellite. You can generate a new backhaul password. After you generate a new backhaul password, you must use the Sync button to build a new backhaul connection so that the router and satellite can communicate with each other using WiFi. To generate a new backhaul password: 1.
Orbi WiFi System Set Up a Bridge for a Port Group If the devices that are connected to the router’s Ethernet LAN port include an IPTV device, your ISP might require you to set up a bridge for a port group for the router’s Internet interface. A bridge with a port group prevents packets that are sent between the IPTV device and the router’s Internet port from being processed through the router’s Network Address Translation (NAT) service. To configure a port group and enable the bridge: 1.
Orbi WiFi System If you are subscribed to IPTV service, the router might require VLAN tags to distinguish between the Internet traffic and the IPTV traffic. A bridge with a VLAN tag group prevents packets that are sent between the IPTV device and the router’s Internet port from being processed through the router’s Network Address Translation (NAT) service. You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to each VLAN tag group.
Orbi WiFi System (Continued) Field Description Priority Enter a value from 0 to 7. Select the check box for a wired Ethernet port. If your device is connected to an Ethernet port on the router, select the Ethernet port check box that corresponds to the Ethernet port on the router to which the device is connected. You must select at least one Ethernet port. You can select more than one port. 9. Click the Add button. The VLAN tag group is added. 10. Click the Apply button. Your settings are saved.
Orbi WiFi System 5. Select the Enable VLAN/Bridge Group check box. The page expands. 6. Select the By bridge group radio button. The section expands. 7. Select the Wired Ports check box that corresponds to the Ethernet port on the router to which the device is connected. You must select at least one Wired Ports check box. You can select more than one check box. 8. Click the Apply button. Your settings are saved.
7 Manage Your Network This chapter describes the router settings for administering and maintaining your router and home network.
Orbi WiFi System Update the Router and Satellite Firmware You can use the router web interface to check if new firmware is available and update your router and satellite, or you can manually update the firmware for your router and satellite. Check for Firmware Updates To check for new firmware and update your router and satellite: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.
Orbi WiFi System Manually Update Firmware If a satellite is connected to your router, you can log in to the router to manually upload the firmware on your satellite. Warning: We recommend that you always update the firmware on your satellite first, and then update your router. Also, do not update the firmware on your router and satellite at the same time. To manually update the firmware on your Orbi router and satellite, follow these high level steps: 1. Visit netgear.
Orbi WiFi System 8. Click the BROWSE button. 9. Locate and select the satellite firmware file that you downloaded. The firmware file name ends in .img or .chk. 10. Click the UPLOAD button. It takes a few minutes to complete the process. 11. After Orbi satellite finishes updating, select Status and double-check the firmware version on the Status page. The firmware on your Orbi satellite is updated.
Orbi WiFi System Change the admin Password This feature let you change the default password that is used to log in to the router with the user name admin. This password is not the one that you use for WiFi access. The router label shows your unique WiFi network name (SSID) and password for WiFi access. Note: Be sure to change the password for the user name admin to a secure password.
Orbi WiFi System To set up password recovery: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Set Password. The Set Password page displays. 5. Select the Enable Password Recovery check box. 6.
Orbi WiFi System 6. Click the Continue button. A window opens and displays your recovered password. 7. Click the Login again button. A login window opens. 8. With your recovered password, log in to the router. View Router Status To view router status and usage information: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.
Orbi WiFi System Display Internet Port Statistics To display Internet port statistics: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. 5.
Orbi WiFi System Check the Internet Connection Status To check the Internet connection status: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. 5.
Orbi WiFi System To view your satellite’s status: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Attached Devices. The Attached Devices page displays. 5.
Orbi WiFi System The Logs page displays the following information: • Date and time. The date and time the log entry was recorded. • Source IP. The IP address of the initiating device for this log entry. • Target address. The name or IP address of the website or news group visited or to which access was attempted. • Action. The action that occurred, such as whether Internet access was blocked or allowed. 5. To refresh the log page, click the Refresh button. 6.
Orbi WiFi System The Attached Devices page displays the following information in the Connected Devices section: • Device Name. This section displays the device model, name, type, and IP address. • IP Address. This section displays the device IP address. The device’s IP address can change because the router assigns an IP address to each device when it joins the network. • MAC Address. This section displays the device MAC address. The unique MAC address for each device does not change.
Orbi WiFi System 9. Click the APPLY button. Your settings are saved. View Satellites Connected to the Network or Edit Satellite Information You can view the satellites that are connected to your Orbi network. You can also edit the information that displays on the Attached Devices page in the router web interface. View Satellites Connected to the Network You can view the satellites that are connected to your Orbi network. To view satellites connected to your network: 1.
Orbi WiFi System • Connected Orbi. This section displays the Orbi router or satellite that the satellite is connected to. The Orbi router’s or satellite’s MAC address also displays. • Backhaul Status. This section displays the backhaul connection status between the satellite and router or another satellite. 5. To update this page, click the Refresh button.
Orbi WiFi System Manage the Orbi Outdoor Satellite LED Lighting If you own an Orbi Outdoor Satellite, you can turn its LED lighting on or off, adjust the LED brightness, or schedule when to turn on the light. You can also enable or disable the satellite's Sync button. Enable the Sync Button After your satellite syncs with your router, the satellite’s Sync button is disabled for security reasons.
Orbi WiFi System Turn the Satellite LED Lighting On or Off You can use the satellite's top and bottom Light LEDs to provide light to your outdoor area. To turn the top and bottom LED lighting on or off: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
Orbi WiFi System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Attached Devices. The Attached Devices page displays. 5. Select your satellite. The Edit Device page displays. 6. Make sure that the LED On/Off slider is set to ON. 7. If the LED lighting is turned off, click the LED On/Off slider to turn the LED on. The top and bottom Light LEDs turn on. 8.
Orbi WiFi System 7. If the LED lighting is turned off, click the LED On/Off slider to turn the LED on. The top and bottom Light LEDs turn on. 8. Select the Schedule LED Lighting check box. 9. Click the ADD A NEW PERIOD button. The LED Lighting Schedule page displays. 10. Specify the lighting schedule settings: • Start. Select a start time from the menu. • End. Select an end time from the menu. • Recurrence Pattern. Select if you want the Light LEDs to turn on daily of select specific days. 11.
Orbi WiFi System 5. Select the Enable Traffic Meter check box. 6. To control the volume of Internet traffic, use either the traffic volume control feature or the connection time control feature: • • Select the Traffic volume control by radio button and then select one of the following options: - No Limit. No restriction is applied when the traffic limit is reached. - Download only. The restriction is applied to incoming traffic only. - Both Directions.
Orbi WiFi System Back Up Settings To back up the router’s configuration settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings.
Orbi WiFi System The factory default settings are restored. The user name is admin, the password is password, and the LAN IP address is 192.168.1.1. DHCP is enabled. Restore Configuration Settings To restore configuration settings that you backed up: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.
Orbi WiFi System To set up remote management: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Remote Management. The Remote Management page displays. 5.
Orbi WiFi System Use Remote Access To use remote access: 1. Launch a web browser on a computer that is not on your home network. 2. Type your router’s WAN IP address into your browser’s address or location field followed by a colon (:) and the custom port number. For example, if your external address is 134.177.0.123 and you use port number 8080, enter http://134.177.0.123:8080 in your browser.
8 Customize Internet Traffic Rules for Ports You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features.
Orbi WiFi System Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The router can forward incoming traffic with specific protocols to computers on your local network.
Orbi WiFi System 10. Click the Add button. The service displays in the list. Add a Custom Port Forwarding Service To add a custom service: 1. Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or user groups or news groups. 2. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 3. Enter orbilogin.com. A login window opens. 4.
Orbi WiFi System The service is now in the list on the Port Forwarding/Port Triggering page. Edit a Port Forwarding Service To edit a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Orbi WiFi System Delete a Port Forwarding Entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi WiFi System How the Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: • Destination address. The IP address of www.example.com, which is the address of your router. • Destination port number. 80, which is the standard port number for a web server process. 2.
Orbi WiFi System Add a Port Triggering Service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi WiFi System Enable Port Triggering To enable port triggering: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
Orbi WiFi System also allow incoming traffic on port 113 to reach the originating computer.” The following sequence shows the effects of the port triggering rule you define: 1. You open an IRC client program to start a chat session on your computer. 2. Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process. Your computer then sends this request message to your router. 3.
9 Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access.
Orbi WiFi System Set Up a VPN Connection A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. This type of VPN access is called a client-to-gateway tunnel. The computer is the client, and the router is the gateway. To use the VPN feature, you must log in to the router and enable VPN, and you must install and run VPN client software on the computer. VPN uses DDNS or a static IP address to connect with your router.
Orbi WiFi System 6. To change the service type, scroll down and select the TCP radio button. 7. To change the port, scroll down to the Service Port field, and type the port number that you want to use. 8. Click the Apply button. Your settings are saved. VPN is enabled in the router, but you must install and set up OpenVPN software on your computer before you can use a VPN connection.
Orbi WiFi System 9. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link. 10. Download and install the Open VPN software on your computer, click the openVPN-install-xxx.exe file. 11. Click the Next button. 12. When prompted, read the License Agreement and click the I Agree button. 13. Leave the check boxes selected, and click the Next button. 14. To specify the destination folder, click the Browse button and select a destination folder.
Orbi WiFi System Figure 17. A Windows Security window opens. 15. Click the Install button. The window displays the progress of the installation and then displays the final installation page. 16. Click the Finish button. 17. Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is installed on your device. For a client device with Windows 64-bit system, the VPN client is installed at C:\Programfiles\OpenVPN\config\ by default. 18.
Orbi WiFi System For more information about using OpenVPN on your Windows computer, visit https://openvpn.net/index.php/open-source/documentation/howto.html#quick. Install OpenVPN Software on Your Mac Computer You must install this software on each Mac computer that you plan to use for VPN connections to your router. To install VPN client software on your Mac computer: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com.
Orbi WiFi System Install OpenVPN Software on an iOS Device You must install this software on each iOS device that you plan to use for VPN connections to your router. To install VPN client software on an iOS device: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in.
Orbi WiFi System To install VPN client software on an Android device: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VPN Service.
Orbi WiFi System connected. If both networks use the same LAN IP scheme, when the VPN tunnel is established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme for the router is 192.x.x.x.The most common IP schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x. If you experience a conflict, change the IP scheme either for your home network or for the network with the client VPN computer.
Orbi WiFi System Use VPN to Access Your Internet Service at Home When you’re away from home and you access the Internet, you usually use a local Internet service provider. For example, at a coffee shop you might be given a code that lets you use the coffee shop’s Internet service account to surf the web. Orbi Pro lets you use a VPN connection to access your own Internet service when you’re away from home.
Orbi WiFi System 8. Click the FOR WINDOWS or FOR MACOSX button and download the configuration files for your VPN clients. 9. Unzip the configuration files and copy them to the folder where the VPN client is installed on your device. For a client device with Windows 64-bit system, the VPN client is installed at C:\Programfiles\OpenVPN\config\ by default.
Orbi WiFi System 9. Unzip the configuration files and copy them to the folder where the VPN client is installed on your device. For a client device with Windows 64-bit system, the VPN client is installed at C:\Programfiles\OpenVPN\config\ by default. Use a VPN Tunnel to Access Your Internet Service at Home To access your Internet service: 1. Set up the router to allow VPN access to your Internet service. See Specify VPN Service in the Router on page 128. 2.
10 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your Orbi router or satellite. If you do not find the solution here, check the NETGEAR support site at support.netgear.com for product and contact information.
Orbi WiFi System Quick Tips This section describes tips for troubleshooting some common problems. Sequence to Restart Your Network When you restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router. 3. Plug in the modem and turn it on. Wait two minutes. 4. Turn on the router and wait two minutes. WiFi Settings Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the router match.
Orbi WiFi System To sync the router and the satellite: 1. Place the satellite in the same room as the Orbi router. Use this satellite location only during the sync process. 2. Connect the satellite to a power source. 3. If the Power LED on the back of the satellite does not light, press the Power On/Off button. 4. Wait for the satellite’s ring LED to light solid white or magenta. 5. Press the Sync button on the router and then within two minutes, press the Sync button on the satellite.
Orbi WiFi System Cannot Log In to the Router Make sure that your computer or mobile device is connected to the Orbi WiFi network. If you do not want to use a WiFi connection, you can connect your computer to the Orbi router with an Ethernet cable. If you changed the admin password and you forgot what it is, see Recover the admin Password on page 100. Cannot Access the Internet Check your network and Internet connections: 1.
Orbi WiFi System • Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the account name on the Internet Setup page. • If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC address, do one of the following: - Inform your ISP that you bought a new network device and ask them to use the router’s MAC address. - Configure your router to clone your computer’s MAC address.
Orbi WiFi System Troubleshoot Internet Browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons: • The traffic meter is enabled, and the limit was reached. By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume Internet access. If your ISP sets a usage limit, they might charge you for the overage.
Orbi WiFi System The ADVANCED Home page displays. 5. In the Internet Port pane, click the Connection Status button. The Connection Status window opens. 6. Check the Connection Status window to see if your PPPoE connection is active and working. If the router is not connected, click the Connect button. The router continues to attempt to connect indefinitely. 7.
Orbi WiFi System Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation. Test the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a Windows computer: 1.
Orbi WiFi System Test the Path From Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path from your computer to a remote device. To test the path from your computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the Windows Run window, type: ping -n 10 where is the IP address of a remote device such as your ISP DNS server.
11 Supplemental Information This appendix covers the following topics: • Factory Settings for Orbi Routers on page 149 • Factory Settings for Orbi Satellites on page 155 • Technical Specifications for Orbi Routers on page 163 • Technical Specifications for Orbi Satellites on page 167 148
Orbi WiFi System Factory Settings for Orbi Routers You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds. The router resets, and returns to the factory settings. Factory Settings for Orbi Router Model RBR50 The following table shows the factory default settings for the router. Table 4.
Orbi WiFi System Table 4. Factory default settings for the router (Continued) Feature Local network (LAN) Firewall Default Setting LAN IP 192.168.1.1 Subnet mask 255.255.255.0 DHCP server Enabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting IP address 192.168.1.2 DHCP ending IP address 192.168.1.
Orbi WiFi System Table 4. Factory default settings for the router (Continued) Feature WiFi Default Setting WiFi communication Enabled SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto1 Country/region United States in the US; otherwise, varies by region RF channel 2.
Orbi WiFi System Table 5. Factory default settings for the router (Continued) Feature Internet connection Local network (LAN) Firewall Default Setting WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing LAN IP 192.168.1.1 Subnet mask 255.255.255.0 DHCP server Enabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting IP address 192.168.1.2 DHCP ending IP address 192.168.1.
Orbi WiFi System Table 5. Factory default settings for the router (Continued) Feature WiFi Default Setting WiFi communication Enabled SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto2 Country/region United States in the US; otherwise, varies by region RF channel 2.
Orbi WiFi System Table 6. Factory default settings for the router (Continued) Feature Internet connection Local network (LAN) Firewall Default Setting WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing LAN IP 192.168.1.1 Subnet mask 255.255.255.0 DHCP server Enabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting IP address 192.168.1.2 DHCP ending IP address 192.168.1.
Orbi WiFi System Table 6. Factory default settings for the router (Continued) Feature WiFi Default Setting WiFi communication Enabled SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto3 Country/region United States in the US; otherwise, varies by region RF channel 2.
Orbi WiFi System Table 7. Factory default settings for the satellite Feature Router login Internet connection Local network (LAN) Firewall Default Setting User login URL orbilogin.com User name (case-sensitive) admin Login password (case-sensitive) password WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing LAN IP 192.168.1.250 Subnet mask 255.255.255.0 DHCP server Enabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting IP address 192.168.1.
Orbi WiFi System Table 7. Factory default settings for the satellite (Continued) Feature WiFi Default Setting WiFi communication Enabled SSID name See satellite label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto4 Country/region United States in the US; otherwise, varies by region RF channel 2.
Orbi WiFi System Table 8. Factory default settings for the satellite (Continued) Feature Internet connection Local network (LAN) Firewall Default Setting WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing LAN IP 192.168.1.250 Subnet mask 255.255.255.0 DHCP server Enabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting IP address 192.168.1.2 DHCP ending IP address 192.168.1.
Orbi WiFi System Table 8. Factory default settings for the satellite (Continued) Feature WiFi Default Setting WiFi communication Enabled SSID name See satellite label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto5 Country/region United States in the US; otherwise, varies by region RF channel 2.
Orbi WiFi System Table 9. Factory default settings for the satellite (Continued) Feature Internet connection Local network (LAN) Firewall Default Setting WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing LAN IP 192.168.1.250 Subnet mask 255.255.255.0 DHCP server Enabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting IP address 192.168.1.2 DHCP ending IP address 192.168.1.
Orbi WiFi System Table 9. Factory default settings for the satellite (Continued) Feature WiFi Default Setting WiFi communication Enabled SSID name See satellite label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto6 Country/region United States in the US; otherwise, varies by region RF channel 2.
Orbi WiFi System Table 10. Factory default settings for the satellite (Continued) Feature Local network (LAN) WiFi Default Setting LAN IP 192.168.1.250 Subnet mask 255.255.255.0 DHCP server Disabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting IP address 192.168.1.2 DHCP ending IP address 192.168.1.
Orbi WiFi System Technical Specifications for Orbi Routers The following are the technical specifications for Orbi routers. Technical Specifications for Orbi Router Model RBR50 The following table shows the technical specifications for the router. Table 11.
Orbi WiFi System Table 11. RBR50 specifications (Continued) Feature Description Operating frequency range 2.4 GHz: • 2.412–2.462 GHz (US) • 2.412–2.472 GHz (Japan) • 2.412–2.472 GHz (Europe ETSI) 5 GHz: • 5.18 GHz–5.24 GHz and 5.745 GHz–5.825 GHz (US) • 5.18 GHz–5.24 GHz and 5.5 GHz–5.7 GHz (Europe, Japan) • 5.26 GHz–5.32 GHz (Europe, Japan, to be supported in later firmware.) 802.11 security WPA-PSK [TKIP], WPA2-PSK [AES] 8 Maximum wireless signal rate derived from IEEE Standard 802.
Orbi WiFi System Table 12. RBR40 specifications (Continued) Feature Description Electromagnetic emissions FCC Part 15 Class B VCCI Class B EN 55 022 (CISPR 22), Class B C-Tick N10947 LAN 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 WAN 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.9 Radio data rates 2.4 GHz: Max 400 Mbps 5 GHz Front haul: Max 866 Mbps 5 GHz Back haul: Max 866 Mbps Data encoding standards IEEE 802.11b/g/n 2.
Orbi WiFi System Table 13. Technical specifications for the router. Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB Power adapter • North America: 120V, 60 Hz, input • UK, Australia: 240V, 50 Hz, input • Europe: 230V, 50 Hz, input • All regions (output): 12V, 1.5A DC output Dimensions 6.4 x 3.1 x 8.0 in. (163 x 78 x 203 mm) Weight 1.
Orbi WiFi System Table 13. Technical specifications for the router. (Continued) Feature Description Operating frequency range 2.4 GHz: • 2.412–2.462 GHz (US) • 2.412–2.472 GHz (Japan) • 2.412–2.472 GHz (Europe ETSI) 5 GHz: • 5.18 GHz–5.24 GHz and 5.745 GHz–5.825 GHz (US) • 5.18 GHz–5.24 GHz and 5.5 GHz–5.7 GHz (Europe, Japan) • 5.26 GHz–5.32 GHz (Europe, Japan, to be supported in later firmware.) 802.
Orbi WiFi System Table 14. RBS50 specifications (Continued) Feature Description Weight 1.96 lb (890.5 g) each Operating temperature 0° to 40°C (32º to 104ºF) Operating humidity 90% maximum relative humidity, noncondensing Electromagnetic emissions FCC Part 15 Class B VCCI Class B EN 55 022 (CISPR 22), Class B C-Tick N10947 LAN 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 WAN 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.
Orbi WiFi System Technical Specifications for Orbi Router Model RBS40 The following table shows the technical specifications for the satellite. Table 15. RBS40 specifications Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB Power adapter • North America: 120V, 60 Hz, input • UK, Australia: 240V, 50 Hz, input • Europe: 230V, 50 Hz, input • All regions (output): 12V, 2.5A DC output Dimensions 6.4 x 3.1 x 8.0 in.
Orbi WiFi System Table 15. RBS40 specifications (Continued) Feature Description Operating frequency range 2.4 GHz: • 2.412–2.462 GHz (US) • 2.412–2.472 GHz (Europe ETSI) 5 GHz: • 5.18 GHz–5.24 GHz and 5.745 GHz–5.825 GHz (US) • 5.18 GHz–5.24 GHz and 5.5 GHz–5.7 GHz (Europe) • 5.26 GHz–5.32 GHz (Europe) 802.11 security WPA-PSK [TKIP], WPA2-PSK [AES] 12 Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary.
Orbi WiFi System Table 16. Technical specifications for the satellite (Continued) Feature Description WAN 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.13 Radio data rates 2.4 GHz: Max 400 Mbps 5 GHz Front haul: Max 866 Mbps 5 GHz Back haul: Max 866 Mbps Data encoding standards IEEE 802.11b/g/n 2.4 GHz–256 QAM support IEEE 802.
Orbi WiFi System Table 17. RBW30 specifications (Continued) Feature Description Dimensions 6.4 x 3.1 x 8 in. (83.8 x 76.2 x 161 mm) Weight 0.67 lb (306 g) Operating temperature 0° to 40°C (32º to 104ºF) Operating humidity 90% maximum relative humidity, noncondensing Electromagnetic emissions FCC Part 15 Class B EN55032 (CISPR 32), Class B C-Tick N10947 WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.14 Radio data rates 2.
