User Manual Orbi Quad-Band Mesh WiFi 6E System Models Orbi WiFi 6E Router Model RBRE960 Orbi WiFi 6E Satellite Model RBSE960 Orbi WiFi 6E Router Model RBRE950 Orbi WiFi 6E Satellite Model RBSE950 July 2022 202-12608-02 NETGEAR, Inc. 350 E.
Orbi Quad-Band Mesh WiFi 6E System Support and Community Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. Regulatory and Legal Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français canadien à https://www.netgear.com/support/download/. (If this product is sold in Canada, you can access this document in Canadian French at https://www.netgear.
Contents Chapter 1 Overview What is WiFi 6E?....................................................................................9 Orbi router overview............................................................................9 Orbi router hardware features.....................................................10 Orbi router LED behavior.............................................................11 Orbi satellite overview.......................................................................
Orbi Quad-Band Mesh WiFi 6E System Use auto configuration for an IPv6 Internet connection...........34 Set up an IPv6 6to4 tunnel Internet connection.........................35 Set up an IPv6 pass-through Internet connection......................37 Set up an IPv6 fixed Internet connection....................................37 Set up an IPv6 DHCP Internet connection..................................39 Set up an IPv6 PPPoE Internet connection..................................
Orbi Quad-Band Mesh WiFi 6E System Change the WAN preference back to the Internet port...........71 Manage Dynamic DNS.......................................................................71 Set up a new Dynamic DNS account...........................................72 Specify a Dynamic DNS account that you already created......73 Change the Dynamic DNS settings.............................................74 Set up a default DMZ server..............................................................
Orbi Quad-Band Mesh WiFi 6E System View devices connected to the network or edit device information........................................................................................106 View devices connected to the network...................................106 Edit device information on the Attached Devices page.........107 View satellites connected to the network or edit satellite information........................................................................................
Orbi Quad-Band Mesh WiFi 6E System Chapter 9 Troubleshooting Quick tips...........................................................................................137 Sequence to restart your network.............................................137 WiFi settings.................................................................................137 Network settings..........................................................................137 The router and satellite do not sync....................................
1 Overview The Orbi Quad-Band Mesh WiFi 6E System creates dedicated high-speed WiFi connections to your Internet service. The Orbi router (model RBRE960 or model RBRE950) connects to your modem or gateway. The Orbi satellite (model RBSE960 or model RBSE950) extends the WiFi signal throughout your home. This manual describes how to manage your Orbi Quad-Band Mesh WiFi 6E System from your Orbi router web interface. You can manage your Orbi satellite from the Orbi router web interface.
Orbi Quad-Band Mesh WiFi 6E System What is WiFi 6E? WiFi 6E builds on the existing WiFi 6 (802.11ax) standard. WiFi 6E offers all of the cutting-edge features of WiFi 6 and allows access to a new 6 GHz wireless band. This combination of WiFi 6 technology and access to a brand new, empty WiFi band exclusive to WiFi 6E devices makes WiFi 6E one of the most important developments in wireless technology.
Orbi Quad-Band Mesh WiFi 6E System Orbi router hardware features The following figures shows the Orbi router hardware features. Figure 1. Orbi router front and back views 1. Router LED: Use the LED on the front of the router to determine its status. For more information about the LED behavior, see Orbi router LED behavior on page 11. 2. Sync button: Use the Sync button to connect a satellite to the router. For more information, see Sync your Orbi satellite with your Orbi router on page 16. 3.
Orbi Quad-Band Mesh WiFi 6E System 7. Power LED: For more information about the Power LED behavior, see Orbi router LED behavior on page 11. 8. Reset button: Use the Reset button to restart (reboot) the router or reset the router to its factory default settings: • Restart the router: Press the Reset button for less than five seconds. The Power LED lights solid amber and the router restarts.
Orbi Quad-Band Mesh WiFi 6E System Table 2. Router LED behavior (Continued) LED color Description Solid magenta The router is not connected to the Internet. Off The router connected to the Internet and is working normally. Orbi satellite overview The following sections are an overview of the Orbi satellite hardware features and LED behavior. These sections apply to both model RBS960 and model RBS950. Orbi satellite hardware features The following figures shows the Orbi satellite hardware features.
Orbi Quad-Band Mesh WiFi 6E System information, see Sync your Orbi satellite with your Orbi router on page 16. 3. 2.5G Ethernet port: This Ethernet port provides a wired connection speed of up to 2.5 Gbps. You can connect this port to the 2.5G Ethernet port on the router to create a wired backhaul connection. For more information, see Set up and sync an Orbi satellite over a wired connection on page 17. 4.
Orbi Quad-Band Mesh WiFi 6E System Table 4. Satellite LED behavior LED color Description Pulsing white The satellite is powering up. Solid blue The satellite connected to the router and the connection is good. The LED lights blue for three minutes and then turns off. Solid amber The satellite connected to the router and the connection is fair. The LED lights amber for three minutes and then turns off. Solid magenta The satellite failed to sync with the router.
Orbi Quad-Band Mesh WiFi 6E System Connect your router Note: If both your Internet service provider (ISP) and modem support a speed of 10 Gbps, the router’s Internet connection also functions at 10 Gbps. Otherwise, the Internet connection functions at the maximum speed that either your ISP or your modem supports. (1 Gbps is a common speed.) Power on your router and connect it to a modem. To connect your router to a modem: 1.
Orbi Quad-Band Mesh WiFi 6E System Note: For Singapore, use the 2-pin EU plug adapter or the 3-pin UK plug adapter only. Do not use the snap pin on the power adapter. 5. Connect the power adapter to your router and plug the power adapter into an outlet. 6. If the Power LED does not light, make sure that the power adapter is properly connected to your router and power outlet.
Orbi Quad-Band Mesh WiFi 6E System 4. If the satellite LED still does not turn blue or amber, do the following: a. Press the Sync button on the back of the router. b. Within two minutes, press the Sync button on the back of the satellite. c. Wait two minutes for the LED to turn blue or amber. Set up your satellite with a wired connection to your router Instead of using a WiFi backhaul connection between the router and the satellite, you can use a wired connection.
Orbi Quad-Band Mesh WiFi 6E System You can also use a Gigabit Ethernet port on the router, but the 2.5G Ethernet port is much faster. 4. Connect the satellite to a power source. The Power LED on the back of the satellite lights green. The satellite bar LED pulses white. The satellite automatically syncs to the Orbi router.
Orbi Quad-Band Mesh WiFi 6E System The following figure shows how to connect your Orbi satellites to your Orbi router using a star topology to create an Ethernet backhaul connection. Router Satellite 1 Satellite 2 Modem Internet Figure 3. Star topology: Satellites connected to the router’s Ethernet ports The following figure shows another way to connect your Orbi satellites to your Orbi router using a daisy chain topology to create an Ethernet backhaul connection.
2 Connect to the Network and Access the Router This chapter contains the following sections: • • • • • Connect to the network Types of logins Set up and manage with the NETGEAR Orbi app Use a web browser to access the router Change the language 20
Orbi Quad-Band Mesh WiFi 6E System Connect to the network You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired connection You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN). The computer must have an Ethernet port. To connect your computer to the router with an Ethernet cable: 1.
Orbi Quad-Band Mesh WiFi 6E System WiFi connection using WPS You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can find and select the WiFi network. To use WPS to connect to the WiFi network: 1. Make sure that the router is receiving power (its Power LED is lit). 2. Check the WPS instructions for your computer or WiFi device. 3. Press the Sync button on the router. 4.
Orbi Quad-Band Mesh WiFi 6E System Set up and manage with the NETGEAR Orbi app You can use the NETGEAR Orbi app to set up and access your Orbi network. To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store. For more information about the Orbi app, visit https://www.netgear.com/home/apps-services/orbi-app. Note: If you do not want to use the NETGEAR Orbi app, you can use the Orbi router web interface to set up your Orbi devices.
Orbi Quad-Band Mesh WiFi 6E System Use the automatic Internet setup option You can set up your router automatically, or you can use a web browser to access the router and set up your router manually. Before you start the setup process, get your ISP information and make sure that the computers and devices in the network use the settings described here. When your Internet service starts, your Internet service provider (ISP) typically gives you all the information needed to connect to the Internet.
Orbi Quad-Band Mesh WiFi 6E System 5. If the browser does not display the web page, do the following: • Make sure that the computer is connected to one of the four LAN Ethernet ports or over WiFi to the router. • Make sure that the router is receiving power, and that its Power LED is lit. • Close and reopen the browser or clear the browser cache. • Browse to orbilogin.com.
Orbi Quad-Band Mesh WiFi 6E System Change the language By default, the language is set as Auto. To change the language: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
3 Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings.
Orbi Quad-Band Mesh WiFi 6E System Manually set up the Internet connection You can view or change the router’s Internet connection settings. Specify an Internet connection without a login Note: For information about WAN port aggregation, see Manage the WAN preference on page 70. To specify the Internet connection settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password.
Orbi Quad-Band Mesh WiFi 6E System 9. Select a Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 10. Select a Router MAC Address radio button: • Use Default Address.
Orbi Quad-Band Mesh WiFi 6E System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Internet. The Internet Setup page displays. 5. Select the Does your Internet connection require a login Yes radio button. The page adjusts. 6. From the Internet Service Provider menu, select the encapsulation method: The selections are PPPoE, PPTP, or L2TP. 7.
Orbi Quad-Band Mesh WiFi 6E System 14. Select a Router MAC Address radio button: • Use Default Address. Use the default MAC address. • Use Computer MAC Address. The router captures and uses the MAC address of the computer that you are now using. You must use the one computer that the ISP allows. • Use This MAC Address. Enter the MAC address that you want to use. 15. Click the Apply button. Your settings are saved. 16. Click the Test button to test your Internet connection.
Orbi Quad-Band Mesh WiFi 6E System The BASIC Home page displays. 4. Select ADVANCED > Advanced > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select the IPv6 connection type: • If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use. • If your Internet connection does not use PPPoE, DHCP, or fixed, but is IPv6, select Auto Config. Your Internet service provider (ISP) can provide this information.
Orbi Quad-Band Mesh WiFi 6E System The IPv6 page displays. 5. From the Internet Connection Type menu, select Auto Detect. The page adjusts. The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.
Orbi Quad-Band Mesh WiFi 6E System Use auto configuration for an IPv6 Internet connection To set up an IPv6 Internet connection through auto configuration: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Orbi Quad-Band Mesh WiFi 6E System 8. Select an IPv6 Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 9. Select an IP Address Assignment radio button: • Use DHCP Server.
Orbi Quad-Band Mesh WiFi 6E System 4. Select ADVANCED > Advanced > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select 6to4 Tunnel. The page adjusts. The router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.
Orbi Quad-Band Mesh WiFi 6E System 11. Click the Apply button. Your settings are saved. Set up an IPv6 pass-through Internet connection In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN and WAN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header packets. To set up a pass-through IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com.
Orbi Quad-Band Mesh WiFi 6E System The BASIC Home page displays. 4. Select ADVANCED > Advanced > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select Fixed. The page adjusts. 6. Configure the fixed IPv6 addresses for the WAN connection: • IPv6 Address/Prefix Length. The IPv6 address and prefix length of the router WAN interface. • Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway for the router’s WAN interface. • Primary DNS Server.
Orbi Quad-Band Mesh WiFi 6E System Set up an IPv6 DHCP Internet connection To set up an IPv6 Internet connection with a DHCP server: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi Quad-Band Mesh WiFi 6E System 8. Select an IPv6 Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 9. Select an IP Address Assignment radio button: • Use DHCP Server.
Orbi Quad-Band Mesh WiFi 6E System 4. Select ADVANCED > Advanced > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select PPPoE. The page adjusts. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.
Orbi Quad-Band Mesh WiFi 6E System 8. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 9. (Optional) Select the Enable RIPng check box. This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections.
Orbi Quad-Band Mesh WiFi 6E System To set up an IPv6 6rd tunnel Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced > IPv6. The IPv6 page displays.
Orbi Quad-Band Mesh WiFi 6E System This setting specifies how the router assigns IPv6 addresses to the devices on your home network. 8. (Optional) Select the Enable RIPng check box. This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections. RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6. 9. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router’s LAN interface.
Orbi Quad-Band Mesh WiFi 6E System To change the MTU size: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays. 5.
4 Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet.
Orbi Quad-Band Mesh WiFi 6E System Manage NETGEAR Armor NETGEAR Armor protects your home network from potential cyber threats and provides complete data protection, advanced threat defense, webcam protection, multilayer ransomware protection, anti-phishing, safe files, secure browsing, rescue mode, anti-fraud, and anti-theft. In addition, NETGEAR Armor provides multiple performance and privacy tools.
Orbi Quad-Band Mesh WiFi 6E System 6. Select an access rule: • Allow all new devices to connect. With this setting, if you buy a new device, it can access your network. You don’t need to enter its MAC address on this page. We recommend that you leave this radio button selected. • Block all new devices from connecting.
Orbi Quad-Band Mesh WiFi 6E System The BASIC Home page displays. 4. Select ADVANCED > Security > Access Control. The Access Control page displays. 5. Select the Turn on Access Control check box. 6. Click the View list of allowed devices not currently connected to the network link. The list displays. 7. Select the check box for a device. 8. Use the Add button, Edit button, and Remove from the list button as needed. 9. Click the Apply button. Your settings are saved.
Orbi Quad-Band Mesh WiFi 6E System 6. In the Type keyword or domain name here field, enter a keyword or domain that you want to block. For example: • Specify XXX to block http://www.badstuff.com/xxx.html. • Specify .com if you want to allow only sites with domain suffixes such as .edu or .gov. • Enter a period (.) to block all Internet browsing access. 7. Click the Add Keyword button. The keyword is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button.
Orbi Quad-Band Mesh WiFi 6E System 6. Click the Apply button. Your settings are saved. Avoid blocking on a trusted computer You can exempt one trusted computer from blocking. The computer that you exempt must be assigned a fixed IP address. You can use the reserved IP address feature to specify the IP address. See Manage reserved LAN IP addresses on page 79. To specify a trusted computer: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.
Orbi Quad-Band Mesh WiFi 6E System A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Block Services. The Block Services page displays. 5. Specify when to block the services: • To block the services all the time, select the Always radio button.
Orbi Quad-Band Mesh WiFi 6E System 10. Click the Add button. Your settings are saved. Schedule when to block Internet sites and services When you schedule blocking, the same schedule is used to block sites and to block services. For information about how to specify what you want the router to block, see Use keywords to block Internet sites on page 49 and Block services from the Internet on page 51. To schedule blocking: 1.
Orbi Quad-Band Mesh WiFi 6E System To set up email notifications: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > E-mail. The E-mail page displays. 5.
Orbi Quad-Band Mesh WiFi 6E System 11. To send logs based on a schedule, specify these settings: • From Send logs according to this schedule menu, select the schedule type. • From the Day menu, select the day. • From the Time menu, select the time, and select the am or pm radio button. 12. Click the Apply button. Your settings are saved. Logs are sent automatically. If the log fills before the specified time, it is sent. After the log is sent, it is cleared from the router memory.
5 Specify Network Settings This chapter includes the following sections: • • • • • • • • • • • • • • • • • • • • • • • • • About the WiFi networks Manage the settings for the main WiFi network Manage WiFi settings for the 6 GHz-only WiFi network Manage IoT WiFi settings Set up a guest WiFi network Change your region View or change WAN settings Manage the WAN preference Manage Dynamic DNS Set up a default DMZ server Change the router’s device name Change the LAN TCP/IP settings Use the router as a DHCP serv
Orbi Quad-Band Mesh WiFi 6E System About the WiFi networks The router provides four WiFi networks: • Main network: The main WiFi network of the router broadcasts simultaneously in the 2.4 GHz, 5 GHz, and 6 GHz radio bands. The router supports automatic bandsteering between these three radio bands in the main WiFi network. The main network is enabled by default. You cannot disable the main network, or broadcast of the 2.4 GHz, 5 GHz, and 6 GHz radio bands in the main network.
Orbi Quad-Band Mesh WiFi 6E System Manage the settings for the main WiFi network The router and satellite come preset with the same WiFi network name (SSID) and the same WiFi security. You can find the SSID and password on the router label and on the satellite label. If you log in to the router and change the WiFi settings, the router automatically sends the new settings to the satellite.
Orbi Quad-Band Mesh WiFi 6E System 4. Select Wireless. The Wireless Setup page displays. 5. In the Enable AX section, select or clear the following check boxes: • Enable 2.4 GHz: Selecting the check box enables the AX feature for the 2.4 GHz radio band. Clearing this check box disables the AX feature for the 2.4 GHz radio band. • Enable 5 GHz: Selecting the check box enables the AX feature for the 5 GHz radio band. Clearing this check box disables the AX feature for the 5 GHz radio band. 6.
Orbi Quad-Band Mesh WiFi 6E System Change the 2.4 GHz, 5 GHz, or 6 GHz WiFi channel You can change the 2.4 GHz, 5 GHz, or 6 GHz WiFi channel. In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers). If this happens, experiment with different channels to see which is the best. When you use multiple access points, it is better if adjacent access points use different channels to reduce interference.
Orbi Quad-Band Mesh WiFi 6E System Change the WiFi password or security option for the main WiFi network The router and satellite come preset with the same WiFi network name (SSID) and the same WiFi security. You can find the SSID and password on the router label and on the satellite label. If you log in to the router and change the WiFi settings, the router automatically sends the new settings to the satellite. To change the WiFi password or security option for the main WiFi network: 1.
Orbi Quad-Band Mesh WiFi 6E System Manage WiFi settings for the 6 GHz-only WiFi network The router supports a separate 6 GHz-only WiFi network, that is, separate from the 6 GHz band in the main WiFi network. For this separate 6 GHz WiFi network, you can enable or disable the WiFi broadcast, change the WiFi network name, and change the password. Because the 6 GHz-only network is a separate network from the main WiFi network, it does not participate in automatic bandsteering in the main WiFi network.
Orbi Quad-Band Mesh WiFi 6E System Change the WiFi network name for the 6 GHz-only network To change the WiFi network name (SSID) for the 6 GHz-only network: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the Orbi admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Orbi Quad-Band Mesh WiFi 6E System Enter a text string from 8 to 127 characters. 6. Write down the new password and keep it in a secure place for future reference. 7. Click the Apply button. Your settings are saved. The router sends the new settings to the satellite. Manage IoT WiFi settings You can enable or disable the Internet of things (IoT) WiFi network, change the IoT WiFi radio band, change the IoT WiFi network name, and change the IoT WiFi password or security option.
Orbi Quad-Band Mesh WiFi 6E System Change the WiFi radio band for the IoT network To change the WiFi radio band fort the IoT network: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi Quad-Band Mesh WiFi 6E System The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the router’s label. If you change the name, make sure to write down the new name and keep it in a safe place. 6. Click the Apply button. Your settings are saved. The router sends the new settings to the satellite. Change the WiFi password or security option for the IoT network To change the WiFi password or security option for the IoT network: 1.
Orbi Quad-Band Mesh WiFi 6E System Set up a guest WiFi network To set up a guest WiFi network: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the Orbi admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Guest Network.
Orbi Quad-Band Mesh WiFi 6E System 9. Write down the new password and keep it in a secure place for future reference. 10. Click the Apply button. Your settings are saved. The router sends the new settings to the satellite. Change your region To view or change your region: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.
Orbi Quad-Band Mesh WiFi 6E System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup The WAN Setup page displays. 5. View or change the following settings: • Disable Port Scan and DoS Protection.
Orbi Quad-Band Mesh WiFi 6E System Manage the WAN preference By default, your router’s WAN preference is set to use the 10G Internet port, and you can connect a modem to the 10G Internet port. Note: If both your Internet service provider (ISP) and modem support a speed of 10 Gbps, the router’s Internet connection also functions at 10 Gbps. Otherwise, the Internet connection functions at the maximum speed that either your ISP or your modem supports. (1 Gbps is a common speed.
Orbi Quad-Band Mesh WiFi 6E System e. In the WAN Preference section, select the WAN aggregation (10 Gbps + 2.5 Gbps, LACP-IEEE802.3ad) radio button. f. Click the Apply button. Your settings are saved. 3. Connect the 10G Internet port and the 2.5G Ethernet port on your router to two Ethernet ports on your modem. Change the WAN preference back to the Internet port By default, your router's WAN preference is set to use the 10G Internet port, and you can connect a modem to the 10G Internet port.
Orbi Quad-Band Mesh WiFi 6E System To make it easier to connect, you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home network. To use this account, you must set up the router to use Dynamic DNS. Then the router notifies the Dynamic DNS service provider whenever its IP address changes. When you access your Dynamic DNS account, the service finds the current IP address of your home network and automatically connects you.
Orbi Quad-Band Mesh WiFi 6E System A message displays the Dynamic DNS status. Specify a Dynamic DNS account that you already created If you already own a Dynamic DNS account with NETGEAR, No-IP, or DynDNS, you can set up the router to use your account. To set up Dynamic DNS if you already created an account: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password.
Orbi Quad-Band Mesh WiFi 6E System Change the Dynamic DNS settings To change your settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced > Dynamic DNS.
Orbi Quad-Band Mesh WiFi 6E System To set up a default DMZ server: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays. 5.
Orbi Quad-Band Mesh WiFi 6E System 6. Click the Apply button. Your settings are saved. Change the LAN TCP/IP settings The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server. The router’s default LAN IP configuration is as follows: • LAN IP address. 192.168.1.1 • Subnet mask. 255.255.255.0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications.
Orbi Quad-Band Mesh WiFi 6E System Router Information Protocol (RIP) allows a router to exchange routing information with other routers. a. Select the RIP direction: • Both. The router broadcasts its routing table periodically and incorporates information that it receives. • Out Only. The router broadcasts its routing table periodically. • In Only. The router incorporates the RIP information that it receives. b. Select the RIP version: • Disabled. This is the default setting. • RIP-1.
Orbi Quad-Band Mesh WiFi 6E System To use the router as a DHCP server and specify the pool of IP addresses that the router assigns: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi Quad-Band Mesh WiFi 6E System Disable the DHCP server feature in the router By default, the router acts as a DHCP server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the router. You can use another device on your network as the DHCP server, or specify the network settings of all your computers. To disable the DHCP server feature in the router: 1.
Orbi Quad-Band Mesh WiFi 6E System Reserve an IP address To reserve an IP address: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup.
Orbi Quad-Band Mesh WiFi 6E System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. 5. Select the radio button next to the reserved address. 6. Click the Edit button. The Address Reservation page displays. 7. Change the settings. 8. Click the Apply button.
Orbi Quad-Band Mesh WiFi 6E System Manage custom static routes Typically, you do not need to add static routes unless you use multiple routers or multiple IP subnets on your network. As an example of when a static route is needed, consider the following case: • Your main Internet access is through a cable modem to an ISP. • Your home network includes an ISDN router for connecting to the company where you are employed. This router’s address on your LAN is 192.168.1.100.
Orbi Quad-Band Mesh WiFi 6E System 4. Select ADVANCED > Advanced > Static Routes. The Static Routes page displays. 5. Click the Add button. The page adjusts. 6. In the Route Name field, type a name for this static route (for identification purposes only.) 7. To limit access to the LAN only, select the Private check box. If Private is selected, the static route is not reported in RIP. 8. Select the Active check box to make this route take effect. 9. Type the IP address of the final destination. 10.
Orbi Quad-Band Mesh WiFi 6E System The Static Routes page displays. 5. In the table, select the radio button for the route. 6. Click the Edit button. The Static Routes page adjusts. 7. Edit the route information. 8. Click the Apply button. Your settings are saved. Delete a static route To delete a static route: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password.
Orbi Quad-Band Mesh WiFi 6E System 20/40 MHz coexistence to increase the WiFi speed on the 2.4 GHz radio to the maximum supported speed for the WiFi mode. 20/40 MHz coexistence does not apply to the 5 GHz and 6 GHz radios. To enable or disable 20/40 MHz coexistence for the 2.4 GHz radio: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.
Orbi Quad-Band Mesh WiFi 6E System To enable or disable WMM QoS: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced > Wireless Settings.
Orbi Quad-Band Mesh WiFi 6E System CAUTION: Do not change these settings unless directed by NETGEAR support or unless you are sure what the consequences are. Incorrect settings might disable the WiFi function of a radio unexpectedly. IMPORTANT: If the smart connect feature is enabled, the CTS/RTS threshold and preamble mode apply to both radios. That means that you cannot change the CTS/RTS threshold and preamble mode for each radio individually.
Orbi Quad-Band Mesh WiFi 6E System Change the Transmission Power Control By default, your router’s transmission power is set to 100%. This allows your router to give you whole home WiFi coverage. If you don’t need whole home WiFi coverage, and you also want to save power consumption while using your router, you can lower the transmission power of your router. To change the transmission power control: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2.
Orbi Quad-Band Mesh WiFi 6E System To set up the Orbi router as an AP after you set up your Internet connection: 1. Use an Ethernet cable to connect the Internet port of the Orbi router to a LAN port on your existing gateway or modem router. 2. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 3. Enter orbilogin.com. A login window opens. 4. Enter the admin user name and password. The user name is admin.
Orbi Quad-Band Mesh WiFi 6E System Set up router mode If you set up your router as an access point, you can change it back to a router. To change the Orbi router mode back to router mode. 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in.
Orbi Quad-Band Mesh WiFi 6E System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced > Wireless Settings. The Advanced Wireless Settings page displays. 5. In the Backhaul Password section, click the Generate button. The router generates a new backhaul password.
Orbi Quad-Band Mesh WiFi 6E System The advertisement period specifies how often the router broadcasts its UPnP information. This value can range from 1 to 1440 minutes. The default period is 30 minutes. Shorter durations ensure that control points receive current device status at the expense of more network traffic. Longer durations can compromise the freshness of the device status but can significantly reduce network traffic. 7. Type the advertisement time to live in hops.
Orbi Quad-Band Mesh WiFi 6E System A bridge with a port group prevents packets that are sent between the IPTV device and the router’s Internet port from being processed through the router’s Network Address Translation (NAT) service. To configure a port group and enable the bridge: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the Orbi admin user name and password. The user name is admin.
Orbi Quad-Band Mesh WiFi 6E System You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to each VLAN tag group. To add a VLAN tag group and enable the bridge: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the Orbi admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in.
Orbi Quad-Band Mesh WiFi 6E System 10. Click the Apply button. Your settings are saved.
6 Manage Your Network This chapter describes the router settings for administering and maintaining your router and home network.
Orbi Quad-Band Mesh WiFi 6E System Update the router and satellite firmware You can use the router web interface to check if new firmware is available and update your router and satellite, or you can manually update the firmware for your router and satellite. Check for firmware updates To check for new firmware and update your router and satellite: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.
Orbi Quad-Band Mesh WiFi 6E System Manually update firmware If a satellite is connected to your router, you can log in to the router to manually upload the firmware on your satellite. WARNING: We recommend that you always update the firmware on your satellite first, and then update your router. Also, do not update the firmware on your router and satellite at the same time, and do not update more than one Orbi device (router or satellite) at a time.
Orbi Quad-Band Mesh WiFi 6E System The Orbi satellite Firmware Update window opens. 7. If the browser asks you for the admin password, enter the same password that you entered for the router. 8. Click the BROWSE button. 9. Locate and select the satellite firmware file that you downloaded. The firmware file name ends in .img or .chk. 10. Click the UPLOAD button. It takes a few minutes to complete the process. 11.
Orbi Quad-Band Mesh WiFi 6E System Change the admin password This feature let you change the default password that is used to log in to the router with the user name admin. This password is not the one that you use to access the Orbi WiFi network. Note: Be sure to change the password for the user name admin to a secure password. The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters.
Orbi Quad-Band Mesh WiFi 6E System To enable password reset: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Enter http://www.orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Set Password. The Set Password page displays. 5.
Orbi Quad-Band Mesh WiFi 6E System 7. Click the CONTINUE button. You are requested to set a new admin password and set new security questions. 8. Enter your new admin password, set new security questions and answers, and click the NEXT button. Your settings are saved. 9. Click the LOGIN AGAIN button. A login window opens. 10. With your new admin password, log in to the router.
Orbi Quad-Band Mesh WiFi 6E System Your settings are saved. View router status and usage information To view router status and usage information: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Orbi Quad-Band Mesh WiFi 6E System The Show Statistics window opens and displays following information: • System Up Time. The time elapsed since the router was last restarted. • Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the page displays the following information: - Status. The link status of the port. - TxPkts. The number of packets transmitted on this port since reset or manual clear. - RxPkts.
Orbi Quad-Band Mesh WiFi 6E System 5. In the Internet Port pane, click the Connection Status button. The Connection Status window opens and displays the following information • IP Address. The IP address that is assigned to the router. • Subnet Mask. The subnet mask that is assigned to the router. • Default Gateway. The IP address for the default gateway that the router communicates with. • DHCP Server.
Orbi Quad-Band Mesh WiFi 6E System The Logs page displays the following information: • Date and time. The date and time the log entry was recorded. • Source IP. The IP address of the initiating device for this log entry. • Target address. The name or IP address of the website or news group visited or to which access was attempted. • Action. The action that occurred, such as whether Internet access was blocked or allowed. 5. To refresh the log page, click the Refresh button. 6.
Orbi Quad-Band Mesh WiFi 6E System The Attached Devices page displays the following information in the Connected Devices section: • Status: Displays only if you enable network access control (see Allow or block access to your network on page 47). The field displays if a device is allowed or blocked. • Device Name: This section displays the device model, name, type, and IP address. • IP Address. This section displays the device IP address.
Orbi Quad-Band Mesh WiFi 6E System 6. To change the device model, enter a new model in the Device Model field. 7. To change the device name, enter a new name in the Device Name field. 8. To change the device type, select a device from the Device Type menu. 9. Click the APPLY button. Your settings are saved. View satellites connected to the network or edit satellite information You can view the satellites that are connected to your Orbi network.
Orbi Quad-Band Mesh WiFi 6E System • Connection Type: This section displays how the satellite is connected to the Orbi network through a wired Ethernet connection or a 2.4 GHz, 5 GHz, or a 6 GHz WiFi connection. • Connected Orbi: This section displays the Orbi router or satellite that the satellite is connected to. The Orbi router’s or satellite’s MAC address also displays. • Backhaul Status: This section displays the backhaul connection status between the satellite and router or another satellite.
Orbi Quad-Band Mesh WiFi 6E System View the satellite status To view your satellite’s status, it must be connected to your Orbi network. To view your satellite’s status: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Orbi Quad-Band Mesh WiFi 6E System 4. Select Speedtest. The Speedtest page displays. 5. Click the Take a Speedtest button. Your Internet’s download and upload speeds display. Monitor Internet traffic Traffic metering allows you to monitor the volume of Internet traffic that passes through the router Internet port. You can set limits for traffic volume. To monitor Internet traffic: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com.
Orbi Quad-Band Mesh WiFi 6E System 7. If your ISP charges for extra data volume when you make a new connection, enter the extra data volume in MB in the Round up data volume for each connection by field. This field is applicable to PPPoE, PPTP, and BigPond connections only. Some ISPs charge a minimum data volume in MB for each connection. For example, if your ISP charges 1 MB for each time that you log in, even if you use less than 1 MB of data, enter 1 as the extra data volume in MB in the field. 8.
Orbi Quad-Band Mesh WiFi 6E System 4. Select ADVANCED > Administration > NTP Settings. The NTP Settings page displays. 5. Select the Set your preferred NTP server radio button. 6. Enter the NTP server domain name or IP address in the Primary NTP server field. 7. Click the Apply button. Your settings are saved. Set the time zone To set your time zone manually: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.
Orbi Quad-Band Mesh WiFi 6E System Back up settings To back up the router’s configuration settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi Quad-Band Mesh WiFi 6E System WARNING: Do not interrupt the reboot process. Erase the current configuration settings You can erase the current configuration and restore the factory default settings. You might want to do this if you move the router to a different network. To erase the configuration settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password.
7 Customize Internet Traffic Rules for Ports You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features.
Orbi Quad-Band Mesh WiFi 6E System Manage port forwarding to a local server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The router can forward incoming traffic with specific protocols to computers on your local network.
Orbi Quad-Band Mesh WiFi 6E System The service displays in the table. Add a custom port forwarding service To add a custom service: 1. Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or user groups or news groups. 2. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 3. Enter orbilogin.com. A login window opens. 4. Enter the admin user name and password.
Orbi Quad-Band Mesh WiFi 6E System Your settings are saved. The service is now in the table on the Port Forwarding / Port Triggering page. Edit a port forwarding service To edit a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in.
Orbi Quad-Band Mesh WiFi 6E System Delete a port forwarding entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi Quad-Band Mesh WiFi 6E System 5. Your router performs Network Address Translation (NAT) on the source IP address, and sends the reply through the Internet to the computer or WiFi device that sent the web page request. Application example: Make a local web server public If you host a web server on your local network, you can use port forwarding to allow web requests from anyone on the Internet to reach your web server. To make a local web server public: 1.
Orbi Quad-Band Mesh WiFi 6E System Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
Orbi Quad-Band Mesh WiFi 6E System 13. Click the Apply button. The service is now in the Portmap Table. Disable port triggering or change the time-out period By default, port triggering is enabled and a default time-out period is defined. You can disable port triggering or change the time-out period. To disable port triggering or change the time-out period: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.
Orbi Quad-Band Mesh WiFi 6E System An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at destination port 6667. The IRC server not only responds to your originating source port, but also sends an “identify” message to your computer on port 113. Using port triggering, you can tell the router, “When you initiate a session with destination port 6667, you must also allow incoming traffic on port 113 to reach the originating computer.
8 Use OpenVPN to Access Your Network You can use OpenVPN software to remotely access your router with virtual private networking (VPN). This chapter explains how to install and use OpenVPN software to set up a VPN tunnel.
Orbi Quad-Band Mesh WiFi 6E System About VPN connections A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. This type of VPN access is called a client-to-gateway tunnel. The computer is the client, and the router is the gateway. To use the VPN feature, you must do the following: • Log in to the router to enable and configure OpenVPN (see Enable OpenVPN service in the router on page 127).
Orbi Quad-Band Mesh WiFi 6E System If both networks use the same LAN IP scheme, when the VPN tunnel is established, you cannot access your home router or your home network with the OpenVPN software. For information about changing the LAN settings on the router, see Change the LAN TCP/IP settings on page 76. Enable OpenVPN service in the router You must enable the OpenVPN service settings in the router before you can use a VPN connection. To enable OpenVPN service: 1.
Orbi Quad-Band Mesh WiFi 6E System The default port number for TUN mode is 12973. The TUN port number is used in the .ovpn file of the OpenVPN configuration software package for Mac and non-Windows clients. 7. To change the TAP mode settings, do the following: • To change the TAP mode service type, select the UDP or TCP radio button. The default protocol for TAP mode is UDP. • To change the TAP mode service port, type the port number that you want to use in the field.
Orbi Quad-Band Mesh WiFi 6E System Install OpenVPN software on a Windows-based computer You must install both the OpenVPN client utility and OpenVPN configuration files on each Windows-based computer where you want to use a VPN connection to your router. To download and install the OpenVPN client utility and OpenVPN configuration files on a Windows-based computer: 1. To download the OpenVPN client utility on your Windows-based computer, visit openvpn.net/community-downloads/. 2.
Orbi Quad-Band Mesh WiFi 6E System 11. Modify the VPN interface name to NETGEAR-VPN: a. If your computer is running Windows 10, select Control Panel > Network and Sharing Center > Change adapter settings. If your computer is running another Windows version, find the page that lets you change the adapter settings. b. In the local area connection list, find the local area connection with the device name TAP-Windows Adapter. c.
Orbi Quad-Band Mesh WiFi 6E System 7. Make sure that the Enable VPN Service check box is selected. For more information about the VPN configuration for the router, see Enable OpenVPN service in the router on page 127. 8. Click the For MacOSX button to download the router’s OpenVPN configuration files to your Mac computer. 9. Unzip the OpenVPN configuration files and copy them to the folder in which you installed the Tunnelblick OpenVPN client utility. You can now open a VPN tunnel to the router.
Orbi Quad-Band Mesh WiFi 6E System If you download the configuration files to your computer, unzip the files, and send them your iOS device. 8. On your iOS device, do the following: a. Open the .ovpn file. b. If the OpenVPN Connect app does not start automatically, a list of apps might display: Select the OpenVPN Connect app. c. Install the .ovpn file. You can now open a VPN tunnel to the router. For more information about installing and using OpenVPN on your iOS device, visit https://www.vpngate.
Orbi Quad-Band Mesh WiFi 6E System If you download the configuration files to your computer, unzip the files, and send them your Android device. 8. On your Android device, open the .ovpn file and import it into the OpenVPN Connect app. You can now open a VPN tunnel to the router. For more information about using OpenVPN on your Android device, visit https://www.vpngate.net/en/howto_openvpn.aspx#android.
Orbi Quad-Band Mesh WiFi 6E System 5. Make sure that the Enable VPN Service check box is selected. For more information about the VPN configuration for the router, see Enable OpenVPN service in the router on page 127. 6. Scroll down to the Clients will use this VPN connection to access section, and select the All sites on the Internet & Home Network radio button.
Orbi Quad-Band Mesh WiFi 6E System 7. Click the Apply button. Your settings are saved.
9 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your Orbi router or satellite. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information.
Orbi Quad-Band Mesh WiFi 6E System Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network When you restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router. 3. Plug in the modem and turn it on. Wait two minutes. 4. Turn on the router and wait two minutes. WiFi settings Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the router match.
Orbi Quad-Band Mesh WiFi 6E System To sync the router and the satellite: 1. Place the satellite in the same room as the Orbi router. Use this satellite location only during the sync process. 2. Connect the satellite to a power source. 3. Wait for the satellite LED to light solid white or magenta. 4. Press the Sync button on the router and then within two minutes, press the Sync button on the satellite. 5. Wait for the satellite to light.
Orbi Quad-Band Mesh WiFi 6E System You cannot access the Internet Check your network and Internet connections: 1. Make sure that your WiFi-enabled computer or mobile device is connected to the Orbi network. 2. If you are connected to Orbi but you cannot access the Internet, check to see if your Internet connection is working. 3. Launch a web browser from a computer or WiFi device that is connected to the network. 4. Enter orbilogin.com. A login window opens. 5.
Orbi Quad-Band Mesh WiFi 6E System • Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the account name on the Internet Setup page. • If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC address, do one of the following: - Inform your ISP that you bought a new network device and ask them to use the router’s MAC address. - Configure your router to clone your computer’s MAC address.
Orbi Quad-Band Mesh WiFi 6E System Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab.
Orbi Quad-Band Mesh WiFi 6E System • Does your WiFi-capable device support the security that you are using for your WiFi network (WPA3, WPA2, or WPA)? • To view the WiFi settings for the router, use an Ethernet cable to connect a computer to an Ethernet port on the router. Then log in to the router, and select BASIC > Wireless. Note: Be sure to click the Apply button if you change settings.
Orbi Quad-Band Mesh WiFi 6E System Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs on the switch are lit for the switch ports that your computer and router are connected to.
Orbi Quad-Band Mesh WiFi 6E System • If your ISP assigned a host name to your computer, enter that host name as the account name on the Internet Setup page. • Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem.
A Factory Settings and Technical Specifications This appendix covers the following topics: • • • • Factory settings for Orbi routers Factory settings for Orbi satellites Technical specifications for Orbi routers Technical specifications for Orbi satellites 145
Orbi Quad-Band Mesh WiFi 6E System Factory settings for Orbi routers You can return your Orbi router or satellite to its factory default settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of your Orbi router or satellite for more than five seconds until the Power LED starts blinking amber. Your Orbi router or satellite resets, and returns to the factory default settings.
Orbi Quad-Band Mesh WiFi 6E System Table 6.
Orbi Quad-Band Mesh WiFi 6E System Table 6. Factory default settings for model RBRE960 (Continued) Feature Default Setting RF channel 5 GHz backhaul NA and PR: Channel 157 WW and JP: Channel 108 RF channel 6 GHz (only fronthaul supported) HE20: 33–233 HE40: 35–227 HE80: 39–215 HE160: 45–209 Factory settings for Orbi router model RBRE950 The following table shows the factory default settings for Orbi router model RBRE950. Table 7.
Orbi Quad-Band Mesh WiFi 6E System Table 7.
Orbi Quad-Band Mesh WiFi 6E System Table 7. Factory default settings for model RBRE950 (Continued) Feature Default Setting RF channel 5 GHz backhaul NA and PR: Channel 157 WW and JP: Channel 108 RF channel 6 GHz (only fronthaul supported) HE20: 33–233 HE40: 35–227 HE80: 39–215 HE160: 45–209 Factory settings for Orbi satellites You can return your Orbi satellite to its factory settings.
Orbi Quad-Band Mesh WiFi 6E System Table 8.
Orbi Quad-Band Mesh WiFi 6E System Table 8. Factory default settings for model RBSE960 (Continued) Feature Default Setting RF channel 5 GHz backhaul NA and PR: Channel 157 WW and JP: Channel 108 RF channel 6 GHz fronthaul (only fronthaul supported) HE20: 33–233 HE40: 35–227 HE80: 39–215 HE160: 45–209 Factory settings for Orbi satellite model RBSE950 The following table shows the factory default settings for Orbi satellite model RBSE950. Table 9.
Orbi Quad-Band Mesh WiFi 6E System Table 9.
Orbi Quad-Band Mesh WiFi 6E System Technical specifications for Orbi routers The following are the technical specifications for the Orbi routers. Technical specifications for Orbi router model RBRE960 The following table shows the technical specifications for Orbi router model RBRE960. Table 10. Technical specifications for model RBRE960 Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB Power adapter 19V/3.
Orbi Quad-Band Mesh WiFi 6E System Table 10. Technical specifications for model RBRE960 (Continued) Feature Description Radio 1 data encoding standards IEEE® 802.11b/g/n/ax 2.4 GHz—1024-QAM support Radio 2 data encoding standards IEEE 802.11a/n/ac/ax 5 GHz—1024-QAM support Radio 3 data encoding standards IEEE 802.11a/n/ac/ax 5 GHz—1024-QAM support Radio 4 data encoding standards IEEE 802.
Orbi Quad-Band Mesh WiFi 6E System Table 11. Technical specifications for model RBRE950 (Continued) Feature Description Operating temperature 0° to 40°C (32º to 104ºF) Operating humidity 90% maximum relative humidity, noncondensing Electromagnetic emissions FCC Part 15, Subpart B, Class B IECS-003, Class B EN 55032, EN 55035, Class B AS/NZS CISPR 32, Class B WAN One RJ-45 Multi-Gigabit Ethernet port compatible with 10GBASE-T, 5GBASE-T, 2.5GBASE-T, 1000BASE-TX, and 1000BASE-T.
Orbi Quad-Band Mesh WiFi 6E System Table 11. Technical specifications for model RBRE950 (Continued) Feature Description 6 GHz operating frequency range Low-power access point (indoor only) Client connected to low-power access point 802.11 security U-NII-5 (5.925-6.425 GHz) U-NII-6 (6.425-6.525 GHz) U-NII-7 (6.525-6.875 GHz) U-NII-8 (6.875-7.
Orbi Quad-Band Mesh WiFi 6E System Table 12. Technical specifications for model RBSE960 (Continued) Feature Description WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard. Note: Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate. Radio data rates 2.
Orbi Quad-Band Mesh WiFi 6E System Table 12. Technical specifications for model RBSE960 (Continued) Feature Description 6 GHz operating frequency range Low-power access point (indoor only) Client connected to low-power access point 802.11 security U-NII-5 (5.925-6.425 GHz) U-NII-6 (6.425-6.525 GHz) U-NII-7 (6.525-6.875 GHz) U-NII-8 (6.875-7.
Orbi Quad-Band Mesh WiFi 6E System Table 13. Technical specifications for model RBSE950 (Continued) Feature Description Radio data rates 2.4 GHz: backhaul and fronthaul, Max 900 Mbps 5 GHz fronthaul: 2400 Mbps 5 GHz backhaul: 2400 Mbps 6 GHz fronthaul: 4800 Mbps Radio 1 data encoding standards IEEE® 802.11b/g/n/ax 2.4 GHz—1024-QAM support Radio 2 data encoding standards IEEE 802.11a/n/ac/ax 5 GHz—1024-QAM support Radio 3 data encoding standards IEEE 802.
