Computer Accessories User Manual

User Manual for the NETGEAR RangeMax™ Wireless PC Card WPN511
3-14 Basic Setup
February 2005
Basic Tips
If you have problems connected to your wireless network, try the tips below.
Troubleshooting Frequently Asked Questions
1. Question: The product literature says the WPN511 can operate at 108 Mbps. Why do I see no
more than 54 Mbps speed on my WPN511 Smart Configuration Utility status line?
Answer: You are probably connecting to standard 802.11g network. If you use the NETGEAR
WGT624 108 Mbps Wireless Firewall Router, you will see network speeds up to 108 Mbps.
2. Question: Why does the utility kept asking me to Save my settings when I’m trying to close
the utility?
Symptom Cause Solution
The PC Card LED s
a re not lit.
The WPN511 is not
inserted into the slot
properly or the
WPN511 software is
not loaded.
R em ove and reinsert th e W P N 51 1 .
Check the Windows device manager to see if the PC Card is
recognized and enabled. Reload the WPN511 software, if
necessary.
Try to install the W P N 511 in a d ifferent slot on your system if
one is available.
The LED s blink
alternately and
ca n n ot con n ect to
an access point.
The WPN511 is
a tte m p ti n g to co n n ect
to an access point,
but cannot connect.
The access point may not be powered on. Or, the access
p oin t an d th e P C ca rd a re not con figu red with th e sa m e
wireles s p ara m e te rs . C h eck th e S S I D a n d W E P se ttin gs.
I can connect to an
a cce ss p oin t, b u t I
ca n n ot con n ect to
other computers on
th e n etwork or th e
Internet.
This could be a
physical layer
problem or a network
configuration
problem.
C h eck to m a ke su re th at th e a cce ss p oin t is p h ysica lly
connected to the Ethernet network.
M ake sure that the IP addresses and the W indows
networking p aram eters are all configu red correctly.
R estart the cable or D SL modem, router, access point, and
notebook PC.
Note: As of the date of publication of this manual, the Windows XP HotFix #Q815485
can prevent wireless adapters from connecting to the Internet and prevent wireless
adapters from reloading a working configuration after a restart of the computer. To see
if HotFix #Q815485 is installed, look in Add Remove Programs from the Windows
Control Panel. If installed, remove it. Future updates to the Windows XP operating
systems may correct this problem.