Operation Manual

DST Router Troubleshooting
247
Nighthawk DST AC1900 DST Router and DST Adpater Model R7300DST
Contact Geek Squad
The R7300DST package, which includes the Nighthawk R7300 DST router and DST6501
DST adapter, comes with setup and support via phone and web from Geek Squad for one
year from the date of purchase. If you bought an add-on DST6501 DST adapter, setup and
support are included for one year from your R7300DST package purchase date.
Geek Squad Agents use remote access to assist with setup and support. The Geek Squad
Setup and Support button on the DST router paired with the DST router’
s Geek Squad
support ID, which is on the product label on the bottom of the DST router, is used to
authenticate the connection for remote access.
The Agent will provide direction regarding the use of the Geek Squad Setup and Support
button. Be sure to reference your coupon code, which is GS1337EXB, when you are on the
phone or chatting with an
Agent.
 To contact Geek Squad:
1. Contact Geek Squad using online chat or phone:
• T
o contact Geek Squad using the online chat:
a. V
isit geeksquad.com.
b. Click the CHA
T WITH AN AGENT link.
The CHAT WITH AN AGENT page displays.
c. Click the ST
ART CHAT NOW button.
A sign-in window displays.
If you do not see a sign-in window
, disable your pop-up blocker.
d. Enter your email address and click the CHA
T NOW button to begin the chat.
• T
o contact Geek Squad using the phone, call 1-800-GeekSquad.
2. Reference your coupon code, which is GS1337EXB, when you are on the phone or chatting
with an
Agent.
3. When prompted by the agent, do the following:
a. Give the
Agent your Geek Squad Support ID, which is on the product label.
The product label is on the bottom of the DST router.