User Guide

Chapter 3. Troubleshooting | 23
Push2TV HD TV Adapter for Intel® Wireless Display User Manual
Common Solutions to Many Issues
This section describes procedures to try if the other troubleshooting sections have not
helped. Try each solution one at a time starting with Step 1. For additional help, visit
http://kbserver.netgear.com/products/PTV2000.asp.
1. Close Intel Wireless Display, reopen the application, scan for available adapters, and
connect.
2. Shut down the laptop, restart, open the application, scan for available adapters, and
connect.
3. Reset the adapter, scan for available adapters, and connect. For help resetting the adapter,
see
Restoring Factory Settings in Appendix A..
4. Check the laptop’s firewall settings. A firewall mightbe blocking the application. For firewall
help, see
Firewall Issues on page 21.
5. Try updating the firmware. See Updating the Firmware on page 11.
6. If the adapter will not turn on, or it is impossible to update the firmware, you can return the
adapter to its original firmware level and factory settings. This erases any firmware updates
that you have installed and removes the security settings and the adapter name (if it was
changed from the default name). See
Returning the Adapter to Its Original Firmware and
Factory Settings on page 18.
Known Issues
This section lists known Intel Wireless Display issues and workarounds.
• After you stop using the Intel Wireless Display application, you might have to manually
enable the laptop’s sound. For audio help see
Adjusting the Sound on page 13.
• The application will usually not work if it is located in the Windows startup group.
• Wait until Microsoft Windows has fully booted before opening Intel Wireless Display.
• If the media application in use can be set to mute or unmute only for both the laptop and
TV at the same time, NETGEAR recommends that you use a different media application.
• Pressing Control + Alt + Delete on the laptop might freeze the TV image.
• For analog TVs, the adapter does not support NTSC (National Television System
Committee) format 4.43 variations on the composite interface. See the TV owner’s
manual for NTSC variation information.
• Changing the wireless LAN or connection settings when Intel Wireless Display is
connected might cause momentary disruption of or end the connection.