User's Manual

ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
6-44 Monitoring System Access and Performance
v1.0, September 2009
Gathering Important Log Information
To gather log information about your STM:
1. Locate the Gather Important Log Information section on the Diagnostics screen.
2. Click Download Now. You are prompted to save the downloaded log information file to your
computer. The default file name is importantlog.gpg.
3. When the download is complete, browse to the download location you specified and verify
that the file has been downloaded successfully.
Generating Network Statistics
The Network Statistic Report provides a detailed overview of the network utilization in the STM
managed network environment. The report allows you to see what consumes the most resources on
the network.
To generate the Network Statistic Report:
1. Locate the Network Statistics Report section on the Diagnostics screen.
2. Click Generate Network Statistics. The Network Statistic Report is sent in an e-mail to the
recipient that you have configured on the E-mail Notification Server screen (see “Configuring
the E-mail Notification Server” on page 6-2).
Restarting and Shutting Down the STM
You can perform a remote restart, for example, when the STM seems to have become unstable or
is not operating normally.
To restart the STM:
1. Locate the Restart & Shutdown section on the Diagnostics screen (this section is not shown on
any of the Diagnostics screen figures in this manual).
2. Click the Restart button. The STM restarts. (If you can see the unit: the reboot process is
complete when the Test LED on the front panel goes off.)
Note: Restarting breaks any existing connections either to the STM (such as your
management session) or through the STM (for example, LAN users accessing the
Internet). However, connections to the Internet are automatically re-established
when possible.