User's Manual
Table Of Contents
- ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
- Contents
- About This Manual
- Chapter 1 Introduction
- Chapter 2 Using the Setup Wizard to Provision the STM in Your Network
- Choosing a Deployment Scenario
- Understanding the Steps for Initial Connection
- Logging In to the STM
- Using the Setup Wizard to Perform the Initial Configuration
- Setup Wizard Step 1 of 10: Introduction
- Setup Wizard Step 2 of 11: Networking Settings
- Setup Wizard Step 3 of 11: Time Zone
- Setup Wizard Step 4 of 11: Email Security
- Setup Wizard Step 5 of 11: Web Security
- Setup Wizard Step 6 of 11: Email Notification Server Settings
- Setup Wizard Step 7 of 11: Update Settings
- Setup Wizard Step 8 of 11: HTTP Proxy Settings
- Setup Wizard Step 9 of 11: Web Categories
- Setup Wizard Step 10 of 11: Configuration Summary
- Setup Wizard Step 11 of 11: Restarting the System
- Verifying Proper Installation
- Registering the STM with NETGEAR
- What to Do Next
- Chapter 3 Performing Network and System Management
- Configuring Network Settings
- Configuring Session Limits and Timeouts
- Configuring the HTTP Proxy Settings
- About Users with Administrative and Guest Privileges
- Configuring Remote Management Access
- Using an SNMP Manager
- Managing the Configuration File
- Updating the Software
- Configuring Date and Time Service
- Managing Digital Certificates
- Managing the Quarantine Settings
- Performance Management
- Chapter 4 Content Filtering and Optimizing Scans
- About Content Filtering and Scans
- Configuring E-mail Protection
- Configuring Web and Services Protection
- Configuring Application Control
- Setting Scanning Exclusions and Web Access Exceptions
- Chapter 5 Managing Users, Groups, and Authentication
- About Users, Groups, and Domains
- Configuring Groups
- Configuring User Accounts
- Configuring Authentication
- Global User Settings
- Viewing and Logging Out Active Users
- Chapter 6 Monitoring System Access and Performance
- Chapter 7 Troubleshooting and Using Online Support
- Appendix A Default Settings and Technical Specifications
- Appendix B Related Documents
- Index
ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
xi
v1.0, September 2009
Chapter 7
Troubleshooting and Using Online Support
Basic Functioning ...........................................................................................................7-2
Power LED Not On ...................................................................................................7-2
Test LED or Status LED Never Turns Off .................................................................7-2
LAN or WAN Port LEDs Not On ...............................................................................7-3
Troubleshooting the Web Management Interface ...........................................................7-3
When You Enter a URL or IP Address a Time-out Error Occurs ....................................7-4
Troubleshooting a TCP/IP Network Using a Ping Utility .................................................7-5
Testing the LAN Path to Your STM ..........................................................................7-5
Testing the Path from Your PC to a Remote Device ................................................7-6
Restoring the Default Configuration and Password ........................................................7-6
Problems with Date and Time .........................................................................................7-7
Using Online Support .....................................................................................................7-8
Enabling Remote Troubleshooting ...........................................................................7-8
Installing Hot Fixes ...................................................................................................7-9
Sending Suspicious Files to NETGEAR for Analysis .............................................7-10
Accessing the Knowledge Base and Documentation .............................................7-11
Appendix A
Default Settings and Technical Specifications
Appendix B
Related Documents
Index