User's Manual

Try these troubleshooting tips:
•
Make sure that the PowerLINE devices are plugged into wall outlets with power and
that they use the same network encryption key.
•
Move the PowerLINE device to an outlet that is closer to the computer or devices.
•
If you set a private encryption key, make sure that all PowerLINE devices are using
the same encryption key.
•
If the problem occurred after you set the encryption key, reset each device to its
factory default settings. Then try setting the encryption key again.
•
If the LED is amber or red, move the PowerLINE device to another electrical outlet
with a faster connection.
Ethernet LED Is Off
If the Ethernet LED is off, the Ethernet port on the adapter is not linked. You can try
various troubleshooting tips.
Try these steps:
1. If your PowerLINE device is connected to the LAN port of your router, make sure of
the following:
•
Your router and modem are turned on.
•
The computer connected directly to the router can access the Internet.
2. If your PowerLINE device is connected to a computer, game console, Blu-ray player,
or other peripheral device, make sure of the following:
•
The peripheral device is turned on.
•
The PowerLINE device is securely connected to the peripheral device using an
Ethernet cable.
3. Press the button on each PowerLINE device for two seconds to return the device to
its factory default settings.
User Manual27Troubleshooting
PowerLINE