Quick Reference Guide

44 | Chapter 3: Troubleshooting
NMS200 Quick Reference Manual
Common Issues
The following list contains possible issues and some suggested sources and resolutions for
these issues:
Application does not start:
• Check whether the IP address of server has changed.
• Ensure the database is large enough. See the application’s other manuals for instructions
about changing the database size.
Device data does not appear:
• Ensure the login credentials are correct (consult your network administrator)
• Check whether the login protocol is enabled on device
Network configuration issues:
• Ensure that your firewall is not preventing access to the devices you want to manage.
Equipment values are not configurable:
• Ensure the login credentials are correct (consult your network administrator)
Deploying firmware fails. Symptoms are:
• Pressing the Deploy Now button does nothing.
• The FTP/TFTP File Server status is Stopped.
A possible work-around is to perform a backup of the device first.