Installation Guide

TROUBLESHOOTING (cont’d...)

FAQs

Q: What should I do if my Turbo Hub will not turn on?

Make sure that the Turbo Hub power button has been turned on, and that the

power adapter is correctly connected to your Turbo Hub and a functioning

power outlet. If the error persists, you may have a hardware problem and

should call Bell Technical support at 1-800-667-0123.

Q: Why does the Internet Port light not come on, even though I inserted the SIM

card and powered-on the Turbo Hub?

Make sure that the Bell SIM card you received along with your Turbo Hub was

insertedcorrectly.(Refertopage3).

Note: You must use the Bell SIM card you received with the Turbo Hub. SIM

cards from other devices will not function in the Turbo Hub, and the Turbo Hub

SIM card will not function in other devices.

Q: My caller ID only shows the phone number, and not the person’s name.

Name Display is not offered, therefore only the number will display.

Q: Why is the Wi-Fi indicator light off when I connect my device through Wi-Fi?

The Wi-Fi radio has been turned off. If you want a Wi-Fi connection with the

Turbo Hub, push the Wi-Fi button

to turn the Wi-Fi radio back on.

Q: What should I do if the Signal Quality indicator lights are off or indicate

Poor coverage?

If the Signal Quality indicator lights are off or indicate Poor coverage, this means

that you may not be within a coverage area or are receiving a weak signal. If

possible, you should relocate the Turbo Hub closer to a window or to a higher

ﬂoor level in your home. An external antenna may be required in areas with

low signal strength. For more details or to speak to Bell Technical support call

1-800-667-0123.

Q: Is Wi-Fi on the Turbo Hub turned on by default?

Yes, the Wi-Fi radio is on by default. If you wish to use Wi-Fi, you will need to

congureyourdevicestoconnecttotheTurboHubWi-Fi.(Refertopage6).

Q: Does the Turbo Hub offer a secure Wi-Fi setup?

Yes,theTurboHubWi-FiconnectionhasbeensecuredusingWPA/WPA2mixed

modebydefault.YourWi-FiNetworkName(SSID)andWPA/WPA2Passphrase

are printed on the label on the side of your Turbo Hub.