User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Router
- View Estimated Data Usage on the Mobile Router
- View Data Usage on the Mobile Router Web Page
- View Messages From the Mobile Router
- Send SMS Messages From the Mobile Router
- View Messages From the Mobile Router Web Page
- Send SMS Messages From the Mobile Router Web Page
- Delete a Message From the Mobile Router
- Delete a Message From the Mobile Router Web Page
- View Alerts From the Mobile Router
- View Alerts From the Mobile Router Web Page
- Turn On Dual-Band WiFi From the Mobile Router Web Page
- Turn On Dual-Band WiFi From the Mobile Router
- Manage Your Broadband Network Connection
- View Mobile Broadband Network Status From the Mobile Router
- View Mobile Broadband Network Status From the Mobile Router Web Page
- Turn Domestic Data Off From the Mobile Router Web Page
- Turn International Roaming On and Off From the Mobile Router
- Turn International Roaming On and Off From the Mobile Router Web Page
- Connect to WiFi
- Manage WiFi
- Manage WiFi Security
- 3. Manage Security
- 4. Maintain Your Mobile Router
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile router?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s WiFi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile router web page when connected to a VPN?
- Why can’t my mobile router connect to a computer running Windows Vista?
- What do I do if my mobile router doesn’t connect to my service provider’s network?
- Questions About the Mobile Router Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile router is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the WiFi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
If the device is left charging for over seven consecutive days, the device automatically
enters a battery longevity mode to enhance the life of the battery. During this state, the
device stops charging and allows the battery level to drop to and maintain at
approximately 75 percent. The next time the device is plugged into a charger, it resumes
charging.
Why is the Signal Strength indicator always low?
Your mobile router’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other mobile router WiFi devices. Review the following
possibilities:
•
Check your signal strength and network type (for example, 5G is generally faster
than 4G).
•
Check WiFi interference by powering the mobile router off and on to find a better
WiFi channel.
•
Change the WiFi band from 2.4 GHz to 5 GHz.
The LCD screen is not lit. How do I know if the mobile router
is still powered on?
The LCD screen dims to save energy. The LED continues to blink slowly to indicate that
the mobile router is still powered on. To wake the mobile router, tap Power.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system not listed here, see the appropriate operating
system documentation.
Find the IP address on a Windows 7 or Windows 10 device To find the IP
address on a Windows 7 or Windows 10 device:
1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2.
At the command prompt, enter ipconfig and press Enter.
User Manual59Frequently Asked Questions
Nighthawk M5 5G WiFi 6 Mobile Router