User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Router
- View Estimated Data Usage on the Mobile Router
- View Data Usage on the Mobile Router Web Page
- View Messages From the Mobile Router
- Send SMS Messages From the Mobile Router
- View Messages From the Mobile Router Web Page
- Send SMS Messages From the Mobile Router Web Page
- Delete a Message From the Mobile Router
- Delete a Message From the Mobile Router Web Page
- View Alerts From the Mobile Router
- View Alerts From the Mobile Router Web Page
- Turn On Dual-Band WiFi From the Mobile Router Web Page
- Turn On Dual-Band WiFi From the Mobile Router
- Manage Your Broadband Network Connection
- View Mobile Broadband Network Status From the Mobile Router
- View Mobile Broadband Network Status From the Mobile Router Web Page
- Turn Domestic Data Off From the Mobile Router Web Page
- Turn International Roaming On and Off From the Mobile Router
- Turn International Roaming On and Off From the Mobile Router Web Page
- Connect to WiFi
- Manage WiFi
- Manage WiFi Security
- 3. Manage Security
- 4. Maintain Your Mobile Router
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile router?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s WiFi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile router web page when connected to a VPN?
- Why can’t my mobile router connect to a computer running Windows Vista?
- What do I do if my mobile router doesn’t connect to my service provider’s network?
- Questions About the Mobile Router Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile router is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the WiFi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
What do I do if I can’t connect a device to the mobile router?.55
What do I do if I can’t access the Internet?.................................55
How do I disconnect from the mobile broadband network?....56
How do I find out how many devices are connected to my mobile
hotspot’s WiFi networks?..............................................................56
What do I do if the No Signal icon displays?..............................56
Why can’t my device access the mobile router web page when
connected to a VPN?.....................................................................56
Why can’t my mobile router connect to a computer running
Windows Vista?..............................................................................56
What do I do if my mobile router doesn’t connect to my service
provider’s network?.......................................................................57
Questions About the Mobile Router Web Page.............................58
How do I go back to the mobile hotspot web page?................58
What do I do if I forget my admin login password?..................58
General Questions..............................................................................58
Why isn’t my battery charging?....................................................58
Why is the Signal Strength indicator always low?......................59
Why is the download or upload speed slow?............................59
The LCD screen is not lit. How do I know if the mobile router is
still powered on?............................................................................59
How do I find my computer’s IP address?..................................59
Find the IP address on a Windows 7 or Windows 10 device.59
Find the IP address on a Windows 8 device..........................60
Find the IP address on a Mac OS X device............................60
Find the IP address on devices running other operating
systems.......................................................................................60
How do I find a device’s MAC address?......................................60
Find the MAC address on a Windows 7 or Windows 10
device..........................................................................................61
Find the MAC address on a Windows 8 device....................61
Find the MAC address on a Mac OS X device.......................61
What do I do if the WiFi network name doesn’t appear in the list
of networks?....................................................................................62
Chapter 6 Troubleshooting
View Alerts...........................................................................................64
SIM Not Installed............................................................................64
SIM Error — Check SIM...................................................................64
SIM Locked.....................................................................................64
Temperature-Related Alerts.........................................................64
Reset the Mobile Router....................................................................65
Reset the Mobile Router From the Mobile Router.....................65
Reset the Mobile Router From the Mobile Router Web Page...66
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Nighthawk M5 5G WiFi 6 Mobile Router