User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Connect to the Mobile Hotspot
- 3. Manage Battery Usage and Charging
- 4. Manage Your Internet Connection
- 5. Control Internet Access
- 6. Specify Mobile Hotspot Network Settings
- 7. Manage Your Mobile Hotspot Network
- View the Network Information
- View Mobile Hotspot Network Status
- View WiFi Details
- View a Network Map
- View Connected Devices
- Update the Mobile Hotspot Firmware
- Change the admin Password
- Manage SMS Messages
- Back Up and Restore the Mobile Router Settings
- Factory Reset
- Reboot the Mobile Hotspot
- Power Off the Mobile Hotspot
- View Details About Your Mobile Router
- 8. Frequently Asked Questions
- Why can’t my device connect to the mobile hotspot?
- Why can’t I access the Internet?
- Why is the signal indicator always low?
- Why is the download or upload speed slow?
- What do I do if I forget my admin login password?
- How do I disconnect from the mobile broadband network?
- The LCD is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- Where can I find more information?
- 9. Troubleshooting
- A. Specifications
Diagnostics
To view diagnostics:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://attwifimanager or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS Mobile Hotspot Status > DIAGNOSTICS.
The Diagnostics page displays.
The WiFi Network Name Is Not in the List of
Networks
If you do not see the mobile hotspot’s WiFi networks from your computer or mobile
device, try these suggestions:
•
Refresh the list of networks.
•
If the LCD is dark, the WiFi radio might be asleep. Tap the Power button to wake
the mobile hotspot.
•
If the mobile hotspot is tethered to your computer, make sure that WiFi is set to stay
on when the mobile hotspot is tethered. See Use the USB Type C Cable to Charge
Only on page 25.
The No Signal Icon Displays
If the No Signal icon ( ) displays on either the LCD or the mobile hotspot web page,
make sure that you are in your network service provider’s coverage area.
User Manual85Troubleshooting
Nighthawk 5G Mobile Hotspot Pro