User Manual

Why can’t my device connect to the mobile
hotspot?
If you are experiencing problems connecting to the mobile router, try the following
suggestions:
•
If you are using the NETGEAR Mobile app and it does not find the mobile hotspot,
make sure that your smartphone is connected to the mobile hotspot’s WiFi network.
•
Turn off your device and take the battery out, wait 10 seconds, put the battery back
in, and turn your device on.
•
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or mobile device to connect to your mobile
hotspot. If you can, then the problem is with the device that cannot connect, not the
mobile hotspot.
Why can’t I access the Internet?
If you are connected to the mobile hotspot but cannot connect to the Internet, try the
following suggestions:
•
Check the display status on the LCD.
•
Make sure that network coverage is available in your area.
•
Make sure that your SIM card is active and enabled with data services.
•
Wait one to two minutes for the mobile hotspot to initialize.
•
Confirm that your account is activated and that no other Internet connections are
active.
•
Switch your mobile hotspot off and on and restart your computer or WiFi device.
Why is the signal indicator always low?
Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
User Manual78Frequently Asked Questions
Nighthawk 5G Mobile Hotspot Pro