User Manual

Power Off the Mobile Router Manually............................................................73
Power Off the Mobile Router From the NETGEAR Mobile App.......................73
Power Off the Mobile Router From a Web Browser.........................................74
View Details About Your Mobile Router................................................................74
View Mobile Router Details From the NETGEAR Mobile App.........................74
View Mobile Router Details From a Web Browser...........................................75
Chapter 9 Frequently Asked Questions
Why can’t my device connect to the mobile router?.............................................77
Why can’t I access the Internet?..........................................................................77
Why is the signal indicator always low?...............................................................77
Why is the download or upload speed slow?.......................................................77
What do I do if I forget my admin login password?..............................................78
How do I disconnect from the mobile broadband network?.................................78
The LCD is not lit. How do I know if the mobile router is still powered on?..........78
How do I find my computer’s IP address?............................................................78
How do I find my computer’s IP address on a Windows 7, Windows Vista, or
Windows XP device?.......................................................................................79
How do I find my computer’s IP address on a Windows 8 device?.................79
How do I find my computer’s IP address on a Mac OS X device?..................79
How do I find my computer’s IP address on devices running other operating
systems?.........................................................................................................79
How do I find a device’s MAC address?...............................................................80
How do I find a device’s MAC address on a Windows 7, Vista , or XP
device?............................................................................................................80
How do I find a device’s MAC address on a Windows 8 device?....................80
How do I find a device’s MAC address on a Mac OS X device?.....................80
Where can I find more information?.....................................................................81
Chapter 10 Troubleshooting
Diagnostics..........................................................................................................83
The WiFi Network Name Is Not in the List of Networks.......................................83
The No Signal Icon Displays................................................................................83
Cannot Log In to the Mobile Router Using a VPN................................................83
The Mobile Router Cannot Connect to a Computer Running Windows Vista......84
The Mobile Router Does Not Connect to the Cellular Network............................84
Appendix A Specifications
Mechanical Specifications....................................................................................86
Environmental Specifications...............................................................................86
Supported RF Bands...........................................................................................86
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Nighthawk LTE Mobile Hotspot Router Model MR1100