Operation Manual

Reboot the Mobile Router From the NETGEAR Mobile App...........................73
Reboot the Mobile Router From a Web Browser.............................................74
Power Off the Mobile Router................................................................................74
Power Off the Mobile Router Manually............................................................74
Power Off the Mobile Router From the NETGEAR Mobile App.......................74
Power Off the Mobile Router From a Web Browser.........................................75
View Details About Your Mobile Router................................................................75
View Mobile Router Details From the NETGEAR Mobile App.........................75
View Mobile Router Details From a Web Browser...........................................76
Chapter 9 Frequently Asked Questions
Why can’t my device connect to the mobile router?.............................................78
Why can’t I access the Internet?..........................................................................78
Why is the signal indicator always low?...............................................................78
Why is the download or upload speed slow?.......................................................78
What do I do if I forget my admin login password?..............................................79
How do I disconnect from the mobile broadband network?.................................79
The LCD is not lit. How do I know if the mobile router is still powered on?..........79
How do I find my computer’s IP address?............................................................79
How do I find my computer’s IP address on a Windows 7, Windows Vista, or
Windows XP device?.......................................................................................80
How do I find my computer’s IP address on a Windows 8 device?.................80
How do I find my computer’s IP address on a Mac OS X device?..................80
How do I find my computer’s IP address on devices running other operating
systems?.........................................................................................................80
How do I find a device’s MAC address?...............................................................81
How do I find a device’s MAC address on a Windows 7, Vista , or XP
device?............................................................................................................81
How do I find a device’s MAC address on a Windows 8 device?....................81
How do I find a device’s MAC address on a Mac OS X device?.....................81
Where can I find more information?.....................................................................82
Chapter 10 Troubleshooting
Diagnostics..........................................................................................................84
The WiFi Network Name Is Not in the List of Networks.......................................84
The No Signal Icon Displays................................................................................84
Cannot Log In to the Mobile Router Using a VPN................................................84
The Mobile Router Cannot Connect to a Computer Running Windows Vista......85
The Mobile Router Does Not Connect to the Cellular Network............................85
Appendix A Specifications
Mechanical Specifications....................................................................................87
Environmental Specifications...............................................................................87
Supported RF Bands...........................................................................................87
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Nighthawk M1 4GX Gigabit LTE Mobile Router Model MR1100