User Manual

24-Port Gigabit (Hi-Power) PoE+ Ethernet Smart Managed Pro Switch with 2 SFP Ports
Maintain or Troubleshoot the Switch User Manual394
Perform diagnostics and troubleshooting
You can send a ping or a traceroute, and you can perform a memory dump.
Ping an IPv4 Address
You can configure the switch to send a ping request to a specified IPv4 address. You can use
this option to check whether the switch can communicate with a particular IPv4 device. When
you send a ping, the switch sends a specified number of ping requests and the results are
displayed.
If a reply to the ping is received, the following message displays:
PING x.y.z.w (x.y.z.w): size data bytes
size bytes from x.y.z.w: seq=0 ttl=xyz
--- x.y.z.w ping statistics ---
count packets transmitted, count packets received, x% packet loss
If a reply to the ping is not received, the following message displays:
PING x.y.z.w (x.y.z.w): size data bytes
--- x.y.z.w ping statistics ---
count packets transmitted, 0 packets received, 100% packet loss
To ping an IPv4 address:
1. Connect your
computer to the same network as the switch.
You can use a WiFi or wired connection to connect your computer to the network, or
connect directly to a switch that is off-network using an Ether
net cable.
2. Launch a web browser.
3. In the address field of your web browser, enter the IP address of the switch.
If you do not know the IP address of the switch, see
Access the switch on-network and
connected to the Internet on page 19 or Access the switch off-network and not
connected to the Internet on page 27.
The Device UI login page displays.
If you did not yet activate your warranty, the Register to activate your warranty page
displays. For more information, see
Register the switch on page 30.
4. Enter one of the following passwords:
• Enter your device admin password.
• If you previously managed the switch through the Insight app or
Cloud portal, enter
the Insight network password for the last Insight network location.
For information about the credentials, see
Credentials for the device UI on page 28.
5. Click the Go
button.