User's Manual

Contents xi
v1.0, March 2008
Performing Diagnostics ..........................................................................................6-26
Chapter 7
Troubleshooting
Basic Functions ..............................................................................................................7-1
Power LED Not On ...................................................................................................7-1
LEDs Never Turn Off ................................................................................................7-2
LAN or Internet Port LEDs Not On ...........................................................................7-2
Troubleshooting the Web Configuration Interface ..........................................................7-2
Troubleshooting the ISP Connection ..............................................................................7-4
Troubleshooting a TCP/IP Network Using a Ping Utility .................................................7-5
Testing the LAN Path to Your Firewall ......................................................................7-5
Testing the Path from Your PC to a Remote Device ................................................7-6
Restoring the Default Configuration and Password ........................................................7-7
Problems with Date and Time .........................................................................................7-7
Appendix A
Default Settings and Technical Specifications
Appendix B
System Logs and Error Messages
System Log Messages .................................................................................................. B-1
System Startup ........................................................................................................ B-1
Reboot ..................................................................................................................... B-2
NTP ......................................................................................................................... B-2
Login/Logout ........................................................................................................... B-3
Firewall Restart ....................................................................................................... B-3
IPSec Restart .......................................................................................................... B-4
WAN Status ............................................................................................................. B-4
Load Balancing ................................................................................................. B-4
Auto Rollover .................................................................................................... B-5
PPP Logs .......................................................................................................... B-6
Web Filtering and Content Filtering Logs ................................................................ B-8
Traffic Metering Logs ............................................................................................. B-10
Unicast Logs ......................................................................................................... B-10
ICMP Redirect Logs ....................................................................................... B-10
FTP Logging ...........................................................................................................B-11
Invalid Packet Logging ...........................................................................................B-11