Quick Reference Guide

Troubleshooting 9-1
May 2004, 202-10031-01
Chapter 9
Troubleshooting
This chapter gives information about troubleshooting your FVS328 ProSafe VPN Firewall with
Dial Back-up. For the common problems listed, go to the section indicated.
• Is the firewall on?
• Have I connected the firewall correctly?
Go to “Basic Functions” on page 9-1.
• I can’t access the firewall’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface” on page 9-3.
• I’ve configured the firewall but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection” on page 9-4.
• I can’t remember the firewall’s configuration password, or I want to clear the configuration
and start over again.
Go to “Restoring the Default Configuration and Password” on page 9-7.
• Is there a new version of the firmware that corrects known problems or adds new features?
Basic Functions
After you turn on power to the firewall, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
running.
3. After approximately 10 seconds, verify that:
Note: Product updates are available on the NETGEAR Web site at
http://kbserver.netgear.com/products/FVS328.asp.