Quick Reference Guide

Troubleshooting 8-1
May 2004, 202-10030-02
Chapter 8
Troubleshooting
This chapter gives information about troubleshooting your FVL328 Prosafe High Speed VPN
Firewall. For the common problems listed, go to the section indicated.
• Is the firewall on?
• Have I connected the firewall correctly?
Go to “Basic Functions” on page 8-1.
• I can’t access the firewall’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface” on page 8-3.
• I’ve configured the firewall but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection” on page 8-4.
• I can’t remember the firewall’s configuration password, or I want to clear the configuration
and start over again.
Go to “Restoring the Default Configuration and Password” on page 8-7.
• Is there a new version of the firmware that corrects known problems or adds new features?
Basic Functions
After you turn on power to the firewall, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
running.
3. After approximately 10 seconds, verify that:
Note: Product updates are available on the NETGEAR Web site at
www.netgear.com/support/main.asp. Documentation updates are available on the
NETGEAR, Inc. Web site at www.netgear.com/docs.