Quick Reference Guide

Troubleshooting 12-1
Chapter 12
Troubleshooting
This chapter provides troubleshooting information for your Model FR314, FR318 and FV318
Cable/DSL Firewall and VPN Routers. Each problem description includes instructions for helping
you diagnose and solve the problem.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
• The PWR LED is on.
• The Test LED is on while the router performs its self-test, which takes about 90 seconds to
complete. After the self-test completes, the Test LED turns off.
• Each connected port’s LNK/ACT LEDs are on to indicate that the Local and Internet Ethernet
connections are correctly made to the operational devices.
• The 100 LED is on if a Local Ethernet port is connected to a device that operates at 100 Mbps.
If any of these conditions do not occur, refer to the appropriate following section.
PWR LED Not On
If the PWR and other LEDs are off when your router is turned on:
• Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
• Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem. Contact NETGEAR technical support.