User Manual

9190
InsIght InsIghtswItchIng swItchIngstorage storageLte MobILe Lte MobILe wIreLess wIreLesssupport supporthoMe proDucts hoMe proDuctsIntroDuctIon IntroDuctIon
NETGEAR ProSUPPORT
USE NETGEAR TOP CLASS SERVICE TO
YOUR ADVANTAGE
ProSUPPORT
™
Service Offerings (USA, Canada, Australia &
Select European Countries
1
)
NETGEAR understands that the integrity of your customers’
networks directly impacts the success of your enterprise. We
have designed a flexible service portfolio with various levels
of support, enabling you to leverage NETGEAR expertise in a
way that is most suitable for you and your customers’ needs.
Our service offerings ensure that NETGEAR business-class
products operate even more efficiently and reliably, enabling
you to help customers focus on their core business.
Professional Installation Services
Reduce implementation time and costs using NETGEAR
professional installation setup and configuration services for :
• ReadyNAS
• Managed or Smart Managed Pro Switches
• Wireless Access Points and Controllers
The service spans pre-deployment planning to service
deployment activities, including configuration and
verification testing.
Using NETGEAR over the phone expertise and experience
during the installation process translates into faster
deployment. You reap long-term benefits knowing that your
installation follows industry standards and that your product is
configured to take full advantage of all included features.
Part Number: PSB0304-10000S Installation Setup
and Configuration (Remote)
Extend and Enhance Your Warranty Coverage
NETGEAR ProSUPPORT offerings provide you with peace
of mind by extending and enhancing the standard warranty
coverage included with a product purchase.
OnCall 24x7 Contract
• Extend the 90-day phone entitlement support
warranty
• Access dedicated ProSUPPORT phone numbers*
• Software Maintenance Releases Notification
Available in 1, 3 and 5 years for each product category.
Defective Drive Retention
When a storage drive becomes defective, the NETGEAR
Defective Drive Retention (“DDR”) service allows business
customers to retain possession of the drive, thus giving them
total control over the sensitive and condential data that are
stored within it.
PRODUCT CATEGORY 1 2 3 4
SERVICE
OnCall 24x7 (1 year) PMB0311 PMB0312 PMB0313 PMB0314
Drive Retention (5 years) PDR0152 PDR0153 PDR0154
1
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Spain, Sweden, Switzerland, The Netherlands & UK
* Dedicated numbers available for USA, UK, France, Germany, Italy. Defective Drive Retention Covers SATA & SAS drives purchased from NETGEAR in the following countries
Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Luxembourg, Spain, Sweden, Switzerland, The Netherlands, UK and USA.
Category 1 Products
OnCall 24x7 Contracts available for 1, 3 and 5 years
1 year PMB0311
3 year PMB0331
5 year PMB0351
Model Part Number
FS105 FS105
FS108 FS108
FS108P FS108P
FS116 FS116
FS116P FS116P
FS728TLP FS728TLP
FS728TP FS728TP
GS105 GS105
GS105EV2 GS105E
GS105PE GS105PE
GS108 GS108
GS108E GS108E
GS108EP GS108EP
GS108PE GS108PE
GS108PP GS108PP
GS108T GS108T
GS110EMX GS110EMX
GS110MX GS110MX
GS110TP GS110TP
GS116 GS116
GS116Ev2 GS116E
GS408EPP GS408EPP
GS510TP GS510TP
GS516TP GS516TP
GS716T GS716T
GS724T GS724T
GS728TP GS728TP
GS728TPP GS728TPP
GS748T GS748T
GS750E GS750E
GS808E GS808E
GS810EMX GS810EMX
GS908 GS908
GS908E GS908E
GSS108E GSS108E
GSS116E GSS116E
JFS516 JFS516
JFS524 JFS524
JGS516 JGS516
JGS516PE JGS516PE
JGS524 JGS524
JGS524EV2 JGS524E
JGS524PE JGS524PE
ReadyNAS 212 (RN212) RN21200
ReadyNAS 214 (RN214) RN21400
WAC120 WAC120
WAC505 WAC505
WAC510 WAC510
WAC720 WAC720
WAC730 WAC730
WAC740 WAC740
WN203 WN203
WN370 WN370
WNAP210 WNAP210
WNAP320 WNAP320
WNDAP350 WNDAP350
WNDAP360 WNDAP360
WNDAP660 WNDAP660
XS505 XS505
XS508 XS508
XS708Ev2 XS708Ev2
XS708T XS708T
Category 1 Contd
OnCall 24x7 Contracts available for 1, 3 and 5 years
1 year PMB0312
3 year PMB0332
5 year PMB0352
Model
Part Number
GS752TP GS752TP
GS752TPSB GS752TPS
GS752TSB GS752TS
GS752TXS GS752TXS
GC728X GC728X
GC728XP GC728XP
M4100-12GF (GSM7212F) GSM7212F
M4100-24G-POE+ (GSM7224P) GSM7224P
M4100-26G (GSM7224) GSM7224
M4100-26G-POE (GSM7226LP) GSM7226LP
M4100-50G (GSM7248) GSM7248
M4100-50G-POE+ (GSM7248P) GSM7248P
M4100-50-POE (FSM7250P) FSM7250P
M4100-D12G (GSM5212) GSM5212
M4200-10MG-POE+ (GSM4210P) GSM4210P
MS510TX MS510TX
MS510TXPP MS510TXPP
ReadyNAS 312 (RN31200) RN312
ReadyNAS 314 (RN31400) RN314
ReadyNAS 316 (RN31600) RN316
ReadyNAS 422 (RN422) RN42200
ReadyNAS 424 (RN424) RN42400
ReadyNAS 426 (RN426) RN42600
ReadyNAS 428 (RN428) RN42800
ReadyNAS 3138 (RN3138) RN3138
S3300-28X (GS728TX) GS728TX
S3300-28X-POE+ (GS728TXP) GS728TXP
S3300-52X (GS752TX) GS752TX
S3300-52X-POE+ (GS752TXP) GS752TXP
WC7500 WC7500
WC7600 WC7600
WND930 WND930
XS512EM XS512EM
XS724EM XS724EM
XS716E XS716E
XS716T XS716T
Category 2 Products
Category 1
ProSUPPORT Service Offerings (USA, Canada, Australia & Select European Countries
1
) Use the following table to nd
the ProSUPPORT OnCall 24x7 category for your NETGEAR product.
1
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Spain, Sweden, Switzerland, The
Netherlands & UK
Please refer to the ProSUPPORT Part Number for each NETGEAR Business Product with ProSAFE Warranty or ReadyNAS product.
NETGEAR ProSUPPORT
OnCall 24x7 Contracts available for 1, 3 and 5 years
1 year PMB0313
3 year PMB0333
5 year PMB0353
Model Part Number
M4300-28G (GSM4328S) GSM4328S
M4300-28G-POE+ (GSM4328PA) GSM4328PS
M4300-28G-POE+ (GSM4328PB) GSM4328PS
M4300-52G (GSM4352S) GSM4352S
M4300-52G-POE+ (GSM4352PA) GSM4352PS
M4300-52G-POE+ (GSM4352PB) GSM4352PS
M4300-8X8F (XSM4316S) XSM4316S
M5300-28GF3 (GSM7328FS) GSM7328FS
ReadyNAS 524X (RN524X) RN524X00
ReadyNAS 526X (RN526X) RN526X00
ReadyNAS 528X (RN528X) RN528X00
ReadyNAS 626X (RN626X) RN626X00
ReadyNAS 628X (RN628X) RN628X00
ReadyNAS 2312 (RR2312) RR2312
XS728T XS728T
Category 3 Products
OnCall 24x7 Contracts available for 1, 3 and 5 years
1 year PMB0314
3 year PMB0334
5 year PMB0354
Model Part Number
M4300-12X12F (XSM4324S) XSM4324S
M4300-24X (XSM4324CS) XSM4324CS
M4300-24X24F (XSM4348S) XSM4348S
M4300-48X (XSM4348CS) XSM4348CS
M6100 Series (XCM8900) XCM8900
ReadyNAS 3312 (RR3312) RR331200
ReadyNAS 4312S (RR4312S) RR4312S0
ReadyNAS 4312X (RR4312X) RR4312X0
WC9500 WC9500
XS748T XS748T
Category 4 Products