User Manual
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NETGEAR products with ProSAFE Lifetime Warranty —
switches and wireless — are covered for the full life of the
hardware, including next-business-day replacement. Included
is 90 days of technical support via phone and lifetime support
through online chat.
ReadyNAS, with their moving parts and Insight Managed
Smart Cloud devices, are covered for an industry leading
5-years, which also includes 5 years of next-business-day
replacement. In addition, included is 90 days of technical
support via your preferred support channel.
* Not covered by these warranty terms: accessories, software, licenses, desktop drives. Lifetime Technical Support is provided via free phone support for first 90 days, and
via free online chat thereafter. Next Business Day Shipping may not be available in all localities worldwide. Customer should consult their local NETGEAR representative for
applicable support services. For more information, see: www.netgear.com/about/warranty/
NETGEAR IS THE ONLY NETWORKING VENDOR TO OFFER
LIFETIME TECHNICAL SUPPORT* FOR BUSINESS PRODUCTS
At NETGEAR, we understand the importance of a stable
and robust network infrastructure. NETGEAR products with
ProSAFE Lifetime Warranty and ReadyNAS products are
designed to exceed the high standards required of business-
class network. In addition, each product is covered by an
industry-leading warranty to demonstrate our commitment to
quality.
Industry-Best Warranty Terms by NETGEAR
Table 1 Warranty and Service Offerings Comparison
BUSINESS WARRANTY PROTECTION HARDWARE
WARRANTY
NEXT BUSINESS DAY SHIPPING TECHNICAL SUPPORT
Lifetime* 5 Years Lifetime 5 Years 90 Days Chat 90 Days Phone
NETGEAR Business products with ProSAFE Lifetime Warranty
Switches: Unmanaged up to Fully Managed
lifetime
Wireless: Controllers and APs
lifetime
Insight Managed Smart Cloud Devices
Insight Managed Smart Cloud Switches
Insight Managed Smart Cloud APs
ReadyNAS®
ReadyNAS Desktop - RN210/310/420/520/620
ReadyNAS Rackmount
ReadyNAS Drives: Enterprise Class
NETGEAR Technical Support
Software updates are provided online at netgear.com/support
along with intuitive self-help guides and full product
documentation.
Register your product at my.netgear.com to keep track of
your products, support requests and get alerts on important
updates related to your product.
Support is delivered by a highly skilled team of Level 2 and
Level 3 technicians with a focus on customer service. The
support team deliver consistent customer satisfaction scores
with an industry leading score of over 90%.
NETGEAR Community
The NETGEAR community is a place where users and experts
can come together to share tips and ideas, solve problems,
and talk about everything NETGEAR products can do. Join
the conversation, pick the brains of NETGEAR acionados,
and take advantage of the knowledge of fellow users around
the world. Come visit us at community.netgear.com