Quick Start Manual

Troubleshooting 34
• Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the modem router in the browser-
based Setup Wizard.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case:
– Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address; or
– Configure your router to spoof your computer’s MAC address. This can be done in the
Basic Settings menu. Refer to the online help in the modem router main menu.
Troubleshooting PPPoE or PPPoA
The PPPoE or PPPoA connection can be debugged as follows:
1. Access the Main Menu of the router at http://192.168.0.1.
2. Under the Maintenance heading, select the Router Status link.
3. Click the Connection Status button.
4. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The
modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User
Name or Password. There also may be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your modem router can obtain an IP address but your computer is unable to load any Web pages
from the Internet:
• Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the modem router’s configuration,
reboot your computer and verify the DNS address as described in “Preparing a Computer for
Unless you connect manually, the modem router will not authenticate using PPPoE or
PPPoA until data is transmitted to the network.