User's Manual

Reference Manual for the Model CG814W Wireless Cable Modem Gateway
Troubleshooting 6-1
Chapter 6
Troubleshooting
This chapter gives information about troubleshooting your CG814W Wireless Cable Modem
Gateway. For the common problems listed, go to the section indicated.
• Is the gateway on?
• Have I connected the gateway correctly?
Go to “Basic Functions” on page 6-1.
• I can’t access the gateway’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface” on page 6-3.
• I’ve configured the gateway but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection” on page 6-4.
• I can’t remember the gateway’s configuration password.
• I want to clear the configuration and start over again.
Go to “Erasing Configuration” on page 5-8.
Basic Functions
After you turn on power to the gateway, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the numbered ethernet LEDs come on momentarily.
3. After approximately 30 seconds, verify that:
f. The Local port Link LEDs are lit for any local ports that are connected.
g. The Test LED is not lit.