User's Manual
Table Of Contents
- Contents
- 1. Hardware Setup
- 2. Connect to the Network and Access the Cable Modem Router
- 3. Specify Your Internet Settings
- 4. Control Access to the Internet
- 5. Specify Network Settings
- View or Change WAN Settings
- Dynamic DNS
- Set Up a Default DMZ Server
- Change the Router’s Device Name
- Change the LAN TCP/IP Settings
- Use the Router as a DHCP Server
- Disable the DHCP Server Feature in the Router
- Manage Reserved LAN IP Addresses
- Custom Static Routes
- Specify Basic WiFi Settings
- Set Up a Guest WiFi Network
- View or Change Advanced WiFi Settings
- Enable Router Mode
- Generate a New Backhaul Password
- Check Your Internet Bandwidth
- Improve Network Connections With Universal Plug N Play
- 6. Manage Your Network
- Update the Router and Satellite Firmware
- Change the admin Password
- Set Up Password Recovery
- Recover the admin Password
- View Router Status
- View Satellite Status
- View and Manage Logs of Router Activity
- View Devices Connected to the Network
- View Satellites Connected to the Network
- Monitor Internet Traffic
- Manage the Router Configuration File
- Set Up Remote Management
- Use Remote Access
- Remotely Access Your Router Using the NETGEAR Orbi App
- 7. Customize Internet Traffic Rules for Ports
- 8. Use VPN to Access Your Network
- 9. Troubleshooting
- 10. Supplemental Information
• When entering configuration settings, always click the >Apply button before moving to another page
or tab, or your settings are lost.
• Click the Refresh or Reload button in the web browser.The changes might be saved, but the old settings
might be in the web browser’s cache.
WiFi Connectivity
If you are having trouble connecting to the cable modem router with WiFi, try to isolate the problem:
• The computer or WiFi device that you are using does not find the WiFi network.
This can happen for the following reasons:
- Someone pressed the WiFi On/Off button on the cable modem router, which turned off the Wradios.
Check the 2.4 GHz and 5 GHz LEDs on the front of the cable modem router. If they are off, press
the WiFi On/Off button to turn the WiFi radios back on.
- Someone logged in to the cable modem router and disabled its WiFi radios or set up a WiFi schedule.
In this case, pressing the WiFi button does not turn the WiFi radios back on.You must log in to
enable the WiFi radios. Use an Ethernet cable for a wired connection to the cable modem router.
Then log in and change the settings.
- Someone logged in to the cable modem router and disabled its SSID broadcast.Your WiFi network
is hidden and does not display in your WiFi client’s scanning list. (By default, SSID broadcast is
enabled.)
To connect with WiFi, you must type the network SSID and password..
• You can find the WiFi network, but you can’t connect. Check the following:
- Make sure that your computer or device supports the security that you are using for your WiFi
network (WPA or WPA2).
- You are not sure what the WiFi password is.
The preset WiFi password is on the cable modem router label. If you changed it and do not remember
the new password, you can use a wired Ethernet connection to log in to the cable modem router
and view or change the WiFi password..
- The WiFi signal strength is weak in your location.
Is your cable modem router too far from your computer, or too close? Place your computer near
the cable modem router, but at least 6 feet (1.8 meters) away, and see if the signal strength improves.
Check for sources of WiFi interference that might block the signal.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device.The device then responds with an echo reply.You can easily troubleshoot a network using the ping
utility in your computer or workstation.
Troubleshooting
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Orbi WiFi System