User Manual

In this case, pressing the WiFi button does not turn the WiFi radios back on. You
must log in to enable the WiFi radios. Use an Ethernet cable for a wired connection
to the cable modem router. Then log in and change the settings.
- Someone logged in to the cable modem router and disabled its SSID broadcast.
Your WiFi network is hidden and does not display in your WiFi client’s scanning
list. (By default, SSID broadcast is enabled.)
To connect with WiFi, you must type the network SSID and password.
•
You can find the WiFi network, but you can’t connect. Check the following:
- Make sure that your computer or device supports the security that you are using
for your WiFi network (WPA or WPA2).
- You are not sure what the WiFi password is.
The preset WiFi password is on the cable modem router label. If you changed it
and do not remember the new password, you can use a wired Ethernet connection
to log in to the cable modem router and view or change the WiFi password.
- The WiFi signal strength is weak in your location.
Is your cable modem router too far from your computer, or too close? Place your
computer near the cable modem router, but at least 6 feet (1.8 meters) away,
and see if the signal strength improves.
Check for sources of WiFi interference that might block the signal.
Troubleshoot Your Network Using the Ping
Utility
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer or workstation.
Test the LAN Path to Your Cable Modem Router
You can ping the cable modem router from your computer to verify that the LAN path
to your cable modem router is set up correctly.
To ping the cable modem router from a Windows-based computer:
1.
From the Windows toolbar, click Start and select Run.
2.
In the field provided, type ping followed by the IP address of the cable modem
router, as in this example:
ping www.routerlogin.net
User Manual103Troubleshooting
AC1750 WiFi Cable Modem Router