User Guide

Troubleshooting
Rev 1 Sep.13 63
SIM MEP Locked
1. Contact your service provider for the MEP unlock codes and a tool to unlock your
Mobile Hotspot.
Temperature-related alerts
The mobile hotspot is designed to work over a wide temperature range. (See
Environmental Specifications on page 67 for details.) If you are outside that
temperature range, the mobile hotspot issues an alert.
Move the device to an area where the temperature is more suitable and, if the mobile
hotspot is too warm, make sure the area is well-ventilated and air can circulate around
the device.
Note: The battery may not recharge if the mobile hotspot is outside the operating temperature
range.
WPS Setup Failed; Device not connected!
The device you are trying to connect may not be WPS-enabled. Use the manual method
to connect the Wi-Fi device to your Wi-Fi network.
1. Open the Wi-Fi menu on the device you are trying to connect to the Wi-Fi network.
2. Select your SSID (network name) from the list of available Wi-Fi networks.
3. Select Connect and when prompted, enter your Wi-Fi Passphrase.
Connection Alerts
If you receive any of the following connection alerts, contact your service provider.
Table 5-1: Connection alerts
Alert Description
8 Operator Determined Barring
25 LLC or SNDCP failure
26 Insufficient resources
27 Missing or unknown APN
28 Unknown PDP address or type
29 User authentication failed
30 Activation rejected by GGSN
32 Service Option not supported
33 Service Option not subscribed
34 Service Option temporarily out of order