Quick Start Guide
Field Triage Guide for AirCard 250U and W801
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a. Under Universal Serial Bus Controllers, are there entries for Sierra
Wireless Device and Generic USB Hub?
Right-click Generic USB Hub, select Properties, then the Power
tab. You should see a description of attached devices: WiMAX Bus
Driver and Sierra Wireless Device.
b. Under Modems, is there a Sierra Wireless Modem?
c. Under Network adapters, are there entries for Sierra Wireless
Network Adapter and WiMAX Network Adapter?
d. Under Ports (COM & LPT), are there entries for the following?
• Sierra Wireless CnS Port
• Sierra Wireless DM Port
• Sierra Wireless NMEA Port
e. If any of the items (listed in steps a through d, above) are missing,
remove the device, disable any system protectors that block changes
from being written to the system, and reinsert the device.
f. If any of the above items are still not loading on your test system,
then the device most likely has a problem. However, if the device is
detected and works correctly on your test system, then the issue lies
on the customer’s computer.
Overdrive 3G/4G Mobile Hotspot (AirCard
W801)
1. Once the device is turned on, it will automatically activate; no activation
is required by the tester. When it’s finished, its LCD will display “Connect
your computer to WiFi network”.
If the device does not activate properly, any further issues would usually
be on the network side and should be directed to Sprint Technical
Support.
2. Once the device is connected to the 3G/4G network, the device LCD will
display the KB usage on the lower left side along with the connect time
on the lower right side.
If you can connect to the network, the customer should be able to as
well. If the customer still can’t connect, check what other software is on
their machine that may be causing problems (for example, anti-virus
software, firewall, 3rd party applications).
3. Verify that your computer and the device’s Wi-Fi are properly set up.
a. Using the device name (SSID) and Wi-Fi password that are
displayed on the device LCD, connect your computer to Wi-Fi.
b. Ensure that you can access the home page of the device, by typing
http://Overdrive or http://192.168.0.1 into your web browser.
c. Ensure you can log in to the home page: enter “password” as the
password and click OK. Once you’ve logged in, ensure you can
access the following:
• Advanced Settings
• Admin setup
d. Ensure you can browse the web.