Aircard User Guide(How to setup Netgear Aircard 810 hotspot)
Table Of Contents
- Telstra Wi-Fi 4GX Advanced III AirCard 810S
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Advanced Settings
- 4. Frequently Asked Questions
- Why can’t I connect a device to the hotspot?
- Why can’t I access the Internet?
- Why isn’t my battery charging?
- Why is the signal indicator always low?
- Why is the download or upload speed slow?
- How do I go back to the hotspot web page?
- What do I do if I forget my admin login password?
- How do I disconnect from the mobile broadband network?
- Why doesn’t the Connect / Disconnect button appear on the hotspot web page?
- How can I extend the life of the battery?
- How do I turn the hotspot off?
- How do I find out how many users are connected to my hotspot’s Wi-Fi networks?
- The touch screen is not lit. How do I know if the hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- Where can I find more information?
- 5. Troubleshooting
- The Wi-Fi network name does not appear in the list of networks
- The No Signal icon displays on either the touch screen or the hotspot web page
- Your device cannot access the hotspot web page when connected to a VPN
- The hotspot cannot connect to a computer running Windows Vista
- The hotspot does not connect to your service provider’s network
- Reset the hotspot
- View Alerts
- A. Specifications
- B. Tips and Safety Guidelines for Lithium-Ion Batteries
Frequently Asked Questions
87
Telstra Wi-Fi 4GX Advanced III
Why can’t I connect a device to the hotspot?
If you are experiencing problems connecting to the hotspot, try the following suggestions:
• Turn off your device and take the battery out, wait 10 seconds, put the battery back in,
and turn your device on.
• Restart your computer.
• Turn off or temporarily disable any security programs or firewalls.
• If possible, try using another computer or Wi-Fi device to connect to your hotspot. If you
can, then the problem is with the device that cannot connect, not the hotspot.
Why can’t I access the Internet?
If you are connected to the hotspot but cannot connect to the Internet, try the following
suggestions:
• Check the display status on the touch screen.
• Make sure that network coverage is available in your area.
• Make sure that your micro SIM card is active and enabled with data services.
• Wait one to two minutes for the hotspot to initialize.
• Confirm that your account is activated and that no other Internet connections are active.
• Switch your hotspot off and on and restart your computer or Wi-Fi device.
Why isn’t my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the hotspot in a hot
location, the internal temperature of the hotspot can rise above 45°C. In these conditions, the
battery cannot be charged due to safety limits with lithium-ion battery technology.
Check to ensure that the USB cable and the AC wall charger are connected securely and are
working correctly.
Why is the signal indicator always low?
Your hotspot’s reception is poor. Try moving it to a location with a clear view of the sky (for
example, near a window).