User manual

Frequently Asked Questions

AirCard 810S Mobile Hotspot

Questions About Connecting and Disconnecting

Devices and Accessing the Internet

Review these topics for answers to questions about connecting and disconnecting devices

and accessing the Internet.

What do I do if I can’t connect a device to the mobile hotspot?

If you are experiencing problems connecting to the mobile hotspot, try the following

suggestions:

• Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the battery

back in, and turn your mobile hotspot on.

• Restart your computer.

• Turn off or temporarily disable any security programs or firewalls.

• If possible, try using another computer or Wi-Fi device to connect to your mobile hotspot.

If you can, then the problem is with the device that cannot connect, not the mobile

hotspot.

What do I do if I can’t access the Internet?

If you are connected to the mobile hotspot but cannot connect to the Internet, try the following

suggestions:

• Check the display status on the mobile hotspot’s LCD screen for alerts.

• Make sure that network coverage is available in your area.

• Make sure that your micro SIM card is active and enabled with data services.

• Wait one to two minutes for the mobile hotspot to initialize.

• Confirm that your account is activated and that no other Internet connections are active.

• Switch your mobile hotspot off and on and restart your computer or WiFi device.

How do I disconnect from the mobile broadband network?

You can disconnect using the mobile hotspot web page or the mobile hotspot.

Disconnect From the Broadband Network From the Mobile Hotspot Web Page

 To disconnect from the network from the mobile hotspot web page:

1. From a computer or WiFi device that is connected to your network, launch an Internet

browser.

2. Enter http://netgear.aircard or http://192.168.1.1.