User manual

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6. Troubleshooting

This chapter provides suggestions for troubleshooting problems that might arise when you are

using your mobile hotspot. The chapter covers the following topics:

• The WiFi network name does not appear in the list of networks

• The No Signal icon displays on either the touch screen or the hotspot web page

• Your device cannot access the mobile hotspot web page when connected to a VPN

• The mobile hotspot cannot connect to a computer running Windows Vista

• The mobile hotspot does not connect to your service provider’s network

• A networking error displays and WiFi offloading is disabled

• Reset the mobile hotspot

• View alerts