User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Manage Security
- 4. Maintain Your Mobile Hotspot
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile hotspot?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile hotspot web page when connected to a VPN?
- Why can’t my mobile hotspot connect to a computer running Windows Vista?
- What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
- Questions About the Mobile Hotspot Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
Temperature-Related Alerts
The mobile hotspot is designed to work over a wide temperature range. (For more
information, see Environmental Specifications on page 83.) The mobile hotspot shuts
down automatically if it goes out of the supported temperature range.
Move the device to an area where the temperature is more suitable and, if the mobile
hotspot is too warm, make sure that the area is well ventilated and air can circulate
around the device.
Note: The battery might not recharge if the mobile hotspot is outside the operating
temperature range.
Connection Alerts
Some connection alerts include instructions for resolving them. For other connection
alerts, including those in the following table, contact customer service for assistance.
Table 2. Connection alerts
DescriptionAlert
Operator determined barring8
LLC or SNDCP failure25
Insufficient resources26
Missing or unknown APN27
Unknown PDP address or type28
User authentication failed29
Activation rejected by GGSN30
Service Option not supported32
Service Option not subscribed33
Service Option temporarily out of order34
Regular deactivation36
QoS not accepted37
Network failure38
Reactivation required39
Feature not supported40
User Manual76Troubleshooting
AirCard 797 Mobile Hotspot