User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Manage Security
- 4. Maintain Your Mobile Hotspot
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile hotspot?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile hotspot web page when connected to a VPN?
- Why can’t my mobile hotspot connect to a computer running Windows Vista?
- What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
- Questions About the Mobile Hotspot Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
To find the MAC address on a Windows 7, Vista , or XP device:
1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2.
At the command prompt, enter ipconfig /all and press Enter.
3.
Write down the physical address for the entry that relates to the Wi-Fi network
connection.
It appears as a series of numbers and letters. This is the MAC address of your Wi-Fi
adapter.
Find the MAC address on a Windows 8 device or newer
To find the MAC address on a Windows 8 device or newer:
1. In the Charms bar, click the Search button.
2. Select Command Prompt.
3.
At the command prompt, enter ipconfig /all and press the Enter button.
4.
Write down the physical address for the entry that relates to the Wi-Fi network
connection.
It appears as a series of numbers and letters. This is the MAC address of your wireless
adapter.
Find the MAC address on a Mac OS X device
To find the MAC address on a Mac OS X device:
1.
From the Apple menu, select System Preferences > Network.
2. Select the Wi-Fi adapter that is connecting to the routing hardware.
3. Select Advanced.
4. Select Ethernet.
The Ethernet ID is displayed. This is the same as the MAC address.
User Manual72Frequently Asked Questions
AirCard 797 Mobile Hotspot