User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Manage Security
- 4. Maintain Your Mobile Hotspot
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile hotspot?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile hotspot web page when connected to a VPN?
- Why can’t my mobile hotspot connect to a computer running Windows Vista?
- What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
- Questions About the Mobile Hotspot Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
Why is the Signal Strength indicator always low?
Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other mobile hotspot Wi-Fi devices. Review the following
possibilities:
•
Check your signal strength and network type (for example, LTE 4G is generally faster
than 3G).
•
Check Wi-Fi interference by powering the mobile hotspot off and on to find a better
Wi-Fi channel.
•
Change the Wi-Fi band from 2.4 GHz to 5 GHz.
The LCD screen is not lit. How do I know if the mobile
hotspot is still powered on?
The LCD screen dims to save energy. The LED continues to blink slowly to indicate that
the mobile hotspot is still powered on. To wake the mobile hotspot, press and quickly
release the Power button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system not listed here, see the appropriate operating
system documentation.
Find the IP address on a Windows 7, Windows Vista, or Windows XP
device
To find the IP address on a Windows 7, Windows Vista, or Windows XP device:
1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2.
At the command prompt, enter ipconfig and press Enter.
3.
Write down the IP address for the entry that relates to the Wi-Fi network connection.
The IP address might be listed under IPv4 Address or something similar.
User Manual70Frequently Asked Questions
AirCard 797 Mobile Hotspot