User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Manage Security
- 4. Maintain Your Mobile Hotspot
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile hotspot?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile hotspot web page when connected to a VPN?
- Why can’t my mobile hotspot connect to a computer running Windows Vista?
- What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
- Questions About the Mobile Hotspot Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
How do I go back to the mobile hotspot web page?
To view the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://mywebui.net/ or http://192.168.1.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default Admin Login is different for each AC797 device. See the label under the
battery. The password is case-sensitive.
The mobile hotspot web page displays.
What do I do if I forget my admin login password?
The default Admin Login is different for each AC797 device. See the label under the
battery. The password is case-sensitive, and the mobile hotspot web page URL is
http://mywebui.net or http://192.168.1.1.
If you changed the admin login password and can’t remember the password that you
created, you must reset the mobile hotspot back to factory defaults. See Reset the
Mobile Hotspot on page 78.
General Questions
Review these topics for answers to general questions about the mobile hotspot.
Why isn’t my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the mobile hotspot
in a hot location, the internal temperature of the mobile hotspot can rise above 45°C.
In these conditions, the battery cannot be charged due to safety limits with lithium-ion
battery technology.
Check to ensure that the USB cable and the AC wall charger are connected securely
and are working correctly.
If the device is left charging for over seven consecutive days, the device automatically
enters a battery longevity mode to enhance the life of the battery. During this state, the
device stops charging and allows the battery level to drop to and maintain at
approximately 75 percent. The next time the device is plugged into a charger, it resumes
charging.
User Manual69Frequently Asked Questions
AirCard 797 Mobile Hotspot