User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Manage Security
- 4. Maintain Your Mobile Hotspot
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile hotspot?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile hotspot web page when connected to a VPN?
- Why can’t my mobile hotspot connect to a computer running Windows Vista?
- What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
- Questions About the Mobile Hotspot Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
How do I disconnect from the mobile broadband network?
Turning off domestic data and international roaming disconnects your mobile hotspot
from the mobile broadband network. For more information, see Turn Domestic Data
On and Off From the Mobile Hotspot Web Page on page 22.
How do I find out how many devices are connected to my
mobile hotspot’s Wi-Fi networks?
The number next to the Wi-Fi button on the mobile hotspot’s LCD home screen is the
number of users (or devices) connected to your Wi-Fi network. On the mobile hotspot
web page, log in and on the home page click the Connected devices button to see
the number of connected devices.
What do I do if the No Signal icon displays?
If the No Signal icon ( ) displays, make sure that you are in your network service
provider’s coverage area.
Why can’t my device access the mobile hotspot web page
when connected to a VPN?
If you are using your mobile hotspot while connected to a VPN, you might not be able
to access the mobile hotspot web page using http://mywebui.net/.
To directly access the mobile hotspot web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
Why can’t my mobile hotspot connect to a computer
running Windows Vista?
A known issue exists whereby computers running Microsoft Windows Vista cannot obtain
an IP address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233, or visit the Microsoft support website and
search for knowledge base article 928233.
User Manual67Frequently Asked Questions
AirCard 797 Mobile Hotspot