User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Manage Security
- 4. Maintain Your Mobile Hotspot
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile hotspot?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile hotspot web page when connected to a VPN?
- Why can’t my mobile hotspot connect to a computer running Windows Vista?
- What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
- Questions About the Mobile Hotspot Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
Questions About Connecting and
Disconnecting Devices and Accessing the
Internet
Review these topics for answers to questions about connecting and disconnecting
devices and accessing the Internet.
What do I do if I can’t connect a device to the mobile
hotspot?
If you are experiencing problems connecting to the mobile hotspot, try the following
suggestions:
•
Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the
battery back in, and turn your mobile hotspot on.
•
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or Wi-Fi device to connect to your mobile
hotspot. If you can, then the problem is with the device that cannot connect, not the
mobile hotspot.
What do I do if I can’t access the Internet?
If you are connected to the mobile hotspot but cannot connect to the Internet, try the
following suggestions:
•
Check the display status on the mobile hotspot’s LCD screen.
•
Make sure that network coverage is available in your area.
•
Make sure that your micro SIM card is active and enabled with data services.
•
Wait one to two minutes for the mobile hotspot to initialize.
•
Confirm that your account is activated and that no other Internet connections are
active.
•
Switch your mobile hotspot off and on and restart your computer or Wi-Fi device.
User Manual66Frequently Asked Questions
AirCard 797 Mobile Hotspot