User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Manage Security
- 4. Maintain Your Mobile Hotspot
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile hotspot?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile hotspot web page when connected to a VPN?
- Why can’t my mobile hotspot connect to a computer running Windows Vista?
- What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
- Questions About the Mobile Hotspot Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
Update Software Downloaded Over the Air From the Mobile
Hotspot Web Page.........................................................................63
Chapter 5 Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and
Accessing the Internet.......................................................................66
What do I do if I can’t connect a device to the mobile
hotspot?..........................................................................................66
What do I do if I can’t access the Internet?.................................66
How do I disconnect from the mobile broadband network?....67
How do I find out how many devices are connected to my mobile
hotspot’s Wi-Fi networks?.............................................................67
What do I do if the No Signal icon displays?..............................67
Why can’t my device access the mobile hotspot web page when
connected to a VPN?.....................................................................67
Why can’t my mobile hotspot connect to a computer running
Windows Vista?..............................................................................67
What do I do if my mobile hotspot doesn’t connect to my service
provider’s network?.......................................................................68
Questions About the Mobile Hotspot Web Page..........................68
How do I go back to the mobile hotspot web page?................69
What do I do if I forget my admin login password?..................69
General Questions..............................................................................69
Why isn’t my battery charging?....................................................69
Why is the Signal Strength indicator always low?......................70
Why is the download or upload speed slow?............................70
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................70
How do I find my computer’s IP address?..................................70
Find the IP address on a Windows 7, Windows Vista, or
Windows XP device...................................................................70
Find the IP address on a Windows 8 device..........................71
Find the IP address on a Mac OS X device............................71
Find the IP address on devices running other operating
systems.......................................................................................71
How do I find a device’s MAC address?......................................71
Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................71
Find the MAC address on a Windows 8 device or newer....72
Find the MAC address on a Mac OS X device.......................72
What do I do if the Wi-Fi network name doesn’t appear in the list
of networks?....................................................................................73
5
AirCard 797 Mobile Hotspot