User Manual
Table Of Contents
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Manage Security
- 4. Maintain Your Mobile Hotspot
- 5. Frequently Asked Questions
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- What do I do if I can’t connect a device to the mobile hotspot?
- What do I do if I can’t access the Internet?
- How do I disconnect from the mobile broadband network?
- How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
- What do I do if the No Signal icon displays?
- Why can’t my device access the mobile hotspot web page when connected to a VPN?
- Why can’t my mobile hotspot connect to a computer running Windows Vista?
- What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
- Questions About the Mobile Hotspot Web Page
- General Questions
- Why isn’t my battery charging?
- Why is the Signal Strength indicator always low?
- Why is the download or upload speed slow?
- The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
- Questions About Connecting and Disconnecting Devices and Accessing the Internet
- 6. Troubleshooting
- A. Specifications
Signal strength
Network indicator
Battery
WiFi details
Connected devices
Unviewed messages
Figure 3. LCD screen display
Table 1. Icons
DescriptionIcons
This indicates the strength of the mobile broadband network
signal.
Connected to an LTE/LTE Advanced network.
Connected to a DC-HSPA+, HSPA+, or dual-carrier network.
Connected to an HSPA/HSDPA network.
Connected to a UMTS network.
This indicates the battery is charging.
This indicates the battery is fully charged.
This indicates there are unread alerts.
Security Credentials
Three passwords are associated with the mobile hotspot:
•
Wi-Fi password. Use this to connect your computer or Wi-Fi device to your mobile
hotspot network. This character string is unique to your device. It displays on the
main mobile hotspot screen. If the screen is blank (a power-saving feature), press
User Manual14Get Started
AirCard 797 Mobile Hotspot