Aircard AC790s-Specifications-Datasheet
Table Of Contents
- BigPond Wi-Fi 4G Advanced II AirCard 790S
- Contents
- 1. Get Started
- 2. Use Your Mobile Hotspot
- 3. Advanced Settings
- 4. Frequently Asked Questions
- Why can’t I connect a device to the hotspot?
- Why can’t I access the Internet?
- Why isn’t my battery charging?
- Why is the signal indicator always low?
- Why is the download or upload speed slow?
- How do I go back to the hotspot web page?
- What do I do if I forget my admin login password?
- How do I disconnect from the mobile broadband network?
- Why doesn’t the Connect / Disconnect button appear on the hotspot web page?
- How can I extend the life of the battery?
- How do I turn the hotspot off?
- How do I find out how many users are connected to my hotspot’s Wi-Fi networks?
- The touchscreen is not lit. How do I know if the hotspot is still powered on?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- Where can I find more information?
- 5. Troubleshooting
- The Wi-Fi network name does not appear in the list of networks
- The No Signal icon displays on either the touchscreen or the hotspot web page
- Your device cannot access the hotspot web page when connected to a VPN
- The hotspot cannot connect to a computer running Windows Vista
- The hotspot does not connect to your service provider’s network
- Reset the hotspot
- View Alerts
- A. Specifications
Troubleshooting
99
BigPond Wi-Fi 4G Advanced II
The Wi-Fi network name does not appear in the list
of networks
If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these
suggestions:
• Refresh the list of networks.
• If the touchscreen is dark, the Wi-Fi radio might be asleep. Press the Power key to wake
the hotspot.
• If the hotspot is tethered to your computer
, make sure that Wi-Fi is set to stay on when
the hotspot is tethered. See Reset the hotspot on page 100.
The No Signal icon displays on either the touchscreen
or the hotspot web page
If the No Signal icon ( ) displays on either the touchscreen or the hotspot web page, make
sure that you are in your network service provider’s coverage area.
Your device cannot access the hotspot web page
when connected to a VPN
If you are using your hotspot while connected to a VPN, you might not be able to access the
hotspot web page using http://m.home.
To directly access the hotspot web page hosted on the device, enter the address
http://10.0.0.138 in your browser.
The hotspot cannot connect to a computer running
Windows Vista
Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233, or visit the Microsoft support website and search for
knowledge base article 928233.
The hotspot does not connect to your service
provider’s network
If your hotspot does not connect to your service provider’s mobile broadband network, try the
following suggestions: