User's Manual

13
Why can’t my mobile hotspot connect to the Internet?
Confirm that your device is able to connect to
your mobile hotspot:
• Verify that you are connecting with the
correct WiFi SSID and password.
• Check WiFi card stability by turning the
WiFi on the computer or wireless device o
and then back on.
• Restart your computer and restart any
wireless device that is connected to the
mobile hotspot.
• Connect with another computer or WiFi
device.
• Turn o your mobile hotspot, remove
the battery, wait 10 seconds, return the
battery, and power on your mobile hotspot.
Confirm that your mobile hotspot is connected
to the Internet:
Note: If you do not see the data activity icons
, your mobile hotspot is not connected to the
Internet.
• Check the alerts screen and resolve any
outstanding issues.
• If you are using a new micro-SIM card for
the first time, confirm that your micro-
SIM’s APN and credentials are configured
properly. Visit http://netgear.aircard and
check your settings.