User's Guide

Rev 3 Sep.13 21
4
4: Troubleshooting
This chapter provides suggestions for troubleshooting problems that may
arise when using your mobile hotspot.
Reset the mobile hotspot
You can reset the mobile hotspot to the factory setting on the device or
on the homepage. (This is useful if you have lost your Admin Login for the
homepage.)
Note: If you reset the modem, all of your customizations will be lost. If you want to
keep them, save them before doing the reset, then restore them afterward. See
Download (backup) and restore settings on page 44 for details.
Note: When you reset the hotspot, any currently connected devices will lose
access and will have to be reconnected after the hotspot restarts.
On the LCD touchscreen:
1. On the home screen, tap Settings > Factory Reset.
2. Tap Yes.
3. Tap Begin Reset.
4. After the device has reset, click Restart.
5. Reconnect your Wi-Fi devices.
On the homepage:
1. On the home page, click Settings > General > Software and Reset.
2. Click Reset.
3. Click Begin Reset.
4. After the device has reset, reconnect Wi-Fi devices.
Alerts
Temperature-related alerts
The mobile hotspot is designed to work over a wide temperature range.
(See Environmental specifications on page 23 for details.) The mobile
hotspot will shut down automatically if it goes out of the supported
temperature range.
Move the device to an area where the temperature is more suitable and, if
the mobile hotspot is too warm, make sure the area is well-ventilated and
air can circulate around the device.