NETGEAR Mingle Mobile Hotspot User Guide 2400364 Rev.
Table of Contents Get Started.................................................................................................................................... 8 Your Device ........................................................................................................................... 8 Package Contents .......................................................................................................... 9 Care and Maintenance ...............................................................
Setting up a Guest Wi-Fi Network ....................................................................................... 22 Turning the Guest Wi-Fi Network On ........................................................................... 22 Turning the Guest Wi-Fi Network Off ........................................................................... 23 Randomizing the Guest Wi-Fi Password ...................................................................... 23 Change the Guest Wi-Fi Password ................
General > Software and Reset Tab .............................................................................. 53 General > System Logs Tab......................................................................................... 55 Network > Preferences Tab.......................................................................................... 56 Network > APN (Access Point Name) Tab ................................................................... 57 Network > SIM Security Tab.........................
Changing the Mingle Manager Password .................................................................... 81 Configuring Networks .................................................................................................................. 82 Viewing Network Activation Information .............................................................................. 82 Viewing Data Usage ............................................................................................................
Frequently Asked Questions ....................................................................................................... 99 How Can I Tell I’m Connected to 3G or LTE? ..................................................................... 99 How Do I Connect to Wi-Fi? ................................................................................................ 99 What Do I Do if I Forget the Main or Guest Wi-Fi Password? ...........................................
Cannot Connect Through USB .......................................................................................... 109 Cannot Display the Home Page ........................................................................................ 110 Cannot Connect to the Mobile Broadband Network .......................................................... 111 GPS Doesn’t Seem to Be Available................................................................................... 111 Cannot Check for Updates .............
Additional Information and Updates................................................................................... 158 Index .........................................................................................................................................
Get Started The following topics give you all the information you need to set up your device and Virgin Mobile service the first time. Your Device The following illustrations show your device’s primary external features and buttons.
Back View (Battery Cover removed) Interior View (Battery removed) Package Contents Your package includes several items.
● Recycling envelope Care and Maintenance As with any electronic device, you should handle this device with care to ensure reliable operation. Follow these guidelines in using and storing your device. ● Protect your device from liquids, dust, and excessive heat. ● Do not handle or operate your device while driving or operating a vehicle. Doing so may distract you from properly operating the vehicle.
1. Install the battery (see Installing the Battery for details). 2. The battery is shipped partially charged. If you want to fully charge the battery at this time, connect your device to the AC charger (see Charging the Battery for details). 3. Plug the AC charger into an electrical outlet. Important: Charge your device until the battery icon is full ( ). Starting Your Device for the First Time The NETGEAR Mingle Mobile Hotspot must be activated before you can use it to access the Internet.
7. Enter your 6-digit account PIN to log into your account and follow the prompts to select a data plan and pay with a credit/debit card or a Top-Up card. 8. Finally, launch your computer’s Web browser and navigate to a Web page to confirm your connection. You may have to restart your device first. Getting Help Learn where you can get more information or assistance. Visiting the Virgin Mobile Website Sign on to virginmobileusa.com to get up-to-date information on Virgin Mobile services and options.
Device Basics Learn about the buttons, connectors, and other components of your NETGEAR Mingle Mobile Hotspot. Your device provides a simple way to use your Internet connection (3G, or LTE) with any Wi-Fienabled device, and to share your Internet connection with friends and family. Components of Your Device Your device consists of several main components. ● Main and Guest Wi-Fi networks: The Wi-Fi networks (access points) connect your computers and other Wi-Fi-enabled devices to your hotspot.
Your device automatically connects to the fastest network that is available to you. If you have both 3G and LTE coverage and your connection happens to get disrupted, your device can automatically switch to the other network. (For more information, see Mobile Broadband Information and Settings.) Mobile Broadband Information and Settings The network icon indicates the active network service type. Icon Status LTE service is available CDMA (3G) service is available No icon You have no service.
Network Status Detailed network information appears in the Mingle Manager under Settings > Network > Status Details. Internet Connection Information Information about your Internet connection is available. ● Data usage for the current connection session and the current billing period. (See Viewing Data Usage.) ● Router information. (See Router > Basic Tab, Router > Port Forwarding Tab, and Router > Port Filtering Tab.) Battery The battery compartment is on the back of your device.
3. Replace the battery cover. Charging the Battery You need to recharge your device’s battery periodically. You can continue using your device while it is charging. The faster method is to connect your device to the AC charger. Alternatively, you can connect your device to your computer, although this charges more slowly.
1. Insert the larger (Type A) end of the micro-USB cable into the AC charger. 2. Insert the other end of the cable into the micro-USB port on the side of your device. 3. Insert the AC charger into an electrical outlet. (If the battery is already partially changed when the charger is plugged into the outlet, your device will power on automatically.
1. Make sure your computer is turned on. 2. Insert the larger (Type A) end of the micro-USB cable into your computer. 3. Insert the other end of the cable into the micro-USB port on the side of your device. While your device is charging, the LCD (and the Mingle Manager home page, if your device is on) shows: ● If your device is on – and the percentage charged (for example, “92%”).
● Data throughput ● Network signal strength (the better the signal, the longer the battery life) Power Button Use the power button to turn your device on and off. Turning Your Device On and Off Use the power button on your device to turn it on and off. Turning Your Device On 1. Make sure that: § Your device has a charged battery inserted. – or – § Your device is connected to the AC charger or a computer (through the micro-USB cable). 2.
Desired result Turn mobile hotspot on Action Press and hold the power button for 3-4 seconds Turn mobile hotspot off Press and hold the power button for 3-4 seconds Wake up Wi-Fi signal and device screen Press and quickly release the power button Click (press and quickly release) the power button: Cycle through screens · Once – Go to next topic (switch between main screen, Alerts, Guest Wi-Fi setup, About) · Twice – Go to next page of the current topic (for example, switch between pages of the ‘Ab
Some of the alerts you may encounter include: ● Software Update Available ● Max Wi-Fi devices reached ● Mobile Broadband disconnected ● Wi-Fi is off ● Hotspot is not activated ● SIM errors Device Basics 21
Your Network Connection Find out how to launch, share, and end your network connection. Launching Your Network Connection After your device powers on and boots up, a connection to the best available network is launched automatically. Your device will remain connected at all times, unless: ● You are out of signal range or the signal is blocked (in a tunnel, etc.). Note: Even though your device is connected, you are only billed when data is sent or received.
In the Mingle Manager (http://minglehotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi. 3. In the Guest Wi-Fi area, click Turn On. Turning the Guest Wi-Fi Network Off You can turn off the Guest Wi-Fi network from your device’s Guest Wi-Fi screen, or from the Mingle Manager’s Wi-Fi page. On the LCD screen 1. From the homescreen, click the power button once to display the next screen. Repeat until you reach the Guest Wi-Fi screen. 2.
Change the Guest Wi-Fi Password You can change your Guest Wi-Fi password immediately. Change it Manually ■ See Change Wi-Fi Network Names and Passwords. Generate a Random Password 1. Make sure the random password setting is on (see Randomizing the Guest Wi-Fi Password). 2. Turn off Guest Wi-Fi (see Turning the Guest Wi-Fi Network Off). 3. Turn Guest Wi-Fi back on (see Turning the Guest Wi-Fi Network On).
WPS is not available in any of these situations: ● Wi-Fi radio is off while your device is sleeping due to inactivity. ● Wi-Fi radio is off while your device is tethered. See Disable Wi-Fi When Tethering Device (Connected Through USB)). ● The Wi-Fi security option is WPA Personal, WEP, or WEP-related (for example, “WEP 64 Bit Open”). (Note: WPS is available if the Wi-Fi security option is WPA/WPA2 Personal.) (See Wi-Fi Security.) ● Broadcast network name is not enabled. (See Options Tab.
c. Enter your device’s PIN. d. Click Submit. Your NETGEAR Mingle Mobile Hotspot and the wireless device will communicate and establish the connection. If no problems are encountered, the message “The device can now access your hotspot” displays. If your device does not connect, the message “No device was connected …” displays – try to connect it manually. (See How Do I Connect to Wi-Fi?) Note: If you want to stop the pairing process, click Cancel.
Note: If you’re having problems, see Cannot Connect Through USB. Making a Tethered Connection Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.) Note: If you’ll be using USB for data transfer (and not just for charging your device), you must install the device driver. (See “Windows” or “Mac”, below.) No Installation CD is required – your device supports the TRU-Install feature.
Mac To install the device driver on Mac: 1. Make sure your device is turned on. 2. Connect your device to your computer through the micro USB cable. 3. In the window that appears, double-click the .pkg file. 4. Follow the onscreen instructions. 5. When prompted for your password, enter your Mac password. TRU-Install TRU-Install is a feature that installs the necessary drivers the first time you connect your device to your Windows or Mac computer through the micro USB cable.
LCD Interface Access your device and connection information, and configure device settings from the LCD interface. If the LCD is not lit, see “Turning Your Device On” in Turning Your Device On and Off. Interpreting the LCD The LCD home screen shows icons and text that reflect the status of your device and your connection, and screen elements that link to other configuration screens.
Item 7 Status USB tether indicator – Appears when your device is tethered to a computer (See Connecting Through USB.) 8 Battery status (See Battery Information and Settings.) 9 Number of connected devices – The number of devices connected to the hotspot via Wi-Fi is indicated in the circle that appears over the Wi-Fi Status icon. 10 Wi-Fi Status – Indicates whether Wi-Fi is active (blue) or sleeping (gray). 11 Main Wi-Fi network name and password.
To read more alerts: ■ If there is more than one alert to read, double-click the power button to view the next alert. To switch to the Guest Wi-Fi screen: ■ Click the power button once. Guest Wi-Fi Screen The Guest Wi-Fi screen allows you to turn the Guest Wi-Fi network on or off, and (when it is on) shows the Guest Wi-Fi network’s name and password. To turn Guest Wi-Fi on or off: ■ Double-click the power button. To switch to the About screen: ■ Click the power button once.
Item Name Description This is the name that identifies your Guest Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords. Password This is the password that other Wi-Fi enabled devices need to connect to the Guest Wi-Fi network. See Change Wi-Fi Network Names and Passwords. On/Off Turn the Guest Wi-Fi network on or off. See Setting up a Guest Wi-Fi Network.
Item Mingle Manager Description The web page’s URL. Wi-Fi name The hotspot’s Main Wi-Fi network name. See Change Wi-Fi Network Names and Passwords. MAC Address The hotspot’s Media Access Control (MAC) address. PRL Preferred Roaming List version number. My number The hotspot’s telephone number. FW Version The hotspot’s firmware version. FW Build Date The date the firmware version was created. Model The manufacturer’s name for your device.
Mingle Manager (Browser) Interface Access your device and connection information, and configure device settings from the Mingle Manager (browser) interface. Home Page The home page is the entry page for the Mingle Manager interface. You can: ● View your data usage and status information for your data connection. ● Manage your mobile broadband network connection and Wi-Fi connections. ● View alert messages. Item 1 Status Home page – Click to view the Home Page.
Item 2 Status Devices page – Click to view the Devices Page. 3 Wi-Fi page – Click to view the Wi-Fi Page. 4 GPS page – Click to view the GPS Page. 5 Settings page – Click to view the Settings Page. 6 Mobile broadband connection information – See Mobile Broadband Information and Settings. 7 List of devices connected to the hotspot’s Main or Guest Wi-Fi networks. 8 Your Wi-Fi Details – Your Main Wi-Fi network’s name and password.
Item Status Alerts – Alerts appear above the Data Usage area and remain until issues are resolved. Displaying the Mingle Manager Home Page There are two ways you can display the home page of your device. Note: You can display the home page only when your device is turned on and you have established a connection to it (through Wi-Fi or through the micro-USB cable). To display the home page, type one of the following in the address bar of your Web browser: ● http://minglehotspot ● http://192.168.1.
3. Click Sign In. After a period of inactivity, you will be automatically logged off (timeout security feature). Data Usage Data usage estimates are shown in the Data Usage section of the home page. Note: Data usage amounts are approximate and should not be used for billing purposes. For accurate data usage amounts, check with Virgin Mobile or click the Check Carrier Usage link in the My Account Summary section to view your account details.
Item Reset button Used since last reset Description Click to set the displayed monthly usage values to 0 MB. Important: This does not reset the actual data usage for the billing cycle. The amount of data sent and received during the billing period for each network type. Session Used Data amount used since your device connected to the network. Elapsed time Length of time that your device has been connected to the network.
Item Alert title Description A short description of the issue to be addressed. Description The alert message and, if appropriate, links or buttons to take action on the alert. (For example, the “Connect” link in the alert shown above would make the device attempt to connect to the network.) The alerts disappear only when the issues they describe are resolved. You can also view the alerts on the hotspot’s LCD. See Alerts Screen.
Item Send / Receive indicators Description Up (sending data) / Down (receiving data). These indicators appear when you are connected to the mobile network. The indicators are solid when transferring data, and hollow when no data is being transferred. Connect / Disconnect button Click this button to connect or disconnect your device from the mobile network. Battery charge level Indicates the remaining capacity of the battery, and its charging state. See Battery Information and Settings.
2. Click Devices. The following information is displayed. Item Main Wi-Fi Description A list of devices currently connected to the Main Wi-Fi network. Guest Wi-Fi A list of devices currently connected to the Guest Wi-Fi network. You can click any of the device names to view detailed information, and to block them from using your network. See Displaying and Blocking Currently Connected Devices (Block List). Wi-Fi Page From the Wi-Fi page, you can configure the Wi-Fi network, including Wi-Fi security.
2. Click Wi-Fi > Connect. You can: ● Edit the Main or Guest Wi-Fi names and passwords. See Change Wi-Fi Network Names and Passwords. ● Turn the Guest Wi-Fi network on or off. See Setting up a Guest Wi-Fi Network. ● Connect devices using WPS. See Connecting Through WPS. The following information is displayed. Item Main Wi-Fi Description Name This is the name that identifies your Main Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords.
Item Turn Off / Turn On Description Click this button to turn the Guest Wi-Fi network on or off. Note: The rest of the Guest Wi-Fi fields / buttons appear only when the Guest Wi-Fi network is on. Name This is the name that identifies your Guest Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords. Password This is the password that other Wi-Fi enabled devices need to connect to the Guest Wi-Fi network. See Change Wi-Fi Network Names and Passwords.
2. Click Wi-Fi > Options. You can: ● Edit the Main or Guest Wi-Fi names and passwords. See Change Wi-Fi Network Names and Passwords. ● Limit the number of devices that can connect to the Main and Guest Wi-Fi networks. ● Configure your Wi-Fi network’s connection parameters and security, and additional Wi-Fi options. Note: For some of these Wi-Fi settings, if you change them, all connected devices will be disconnected and have to reconnect after the settings are saved.
Item Main Wi-Fi Description Wi-Fi Name This is the name that identifies your Main Wi-Fi network and is visible to other Wi-Fi-enabled devices. (See Change Wi-Fi Network Names and Passwords.) Wi-Fi Password This is the password that other Wi-Fi enabled devices need to connect to the Main Wi-Fi network. (See Change Wi-Fi Network Names and Passwords.) Guest Wi-Fi Wi-Fi network name This is the name that identifies your Guest Wi-Fi network and is visible to other Wi-Fi-enabled devices.
Item Wi-Fi Info on Home USB Tether Description Choose whether to show or hide the Wi-Fi network name and password on the hotspot’s home screen. (Choose Hide if you want to be sure unwanted users can’t look at the home screen and log in.) See Displaying Main Wi-Fi Network Name and Password on LCD Home Screen. Choose whether the Wi-Fi radio turns off or stays on when your device is tethered to a computer. See Disable Wi-Fi When Tethering Device (Connected Through USB).
Item Security Description Broadcast Network Name If broadcast is enabled (Show), the wireless network is displayed in the list of Wi-Fi networks available in the local area. For increased security, set this field to Hide. You will need to give the Wi-Fi network name (Main or Guest) to the people who will be accessing your network, and WPS will not be available. Encryption The type of security used by the Main Wi-Fi network. See Wi-Fi Security.
● Turn MAC filtering off (“None”) or on (“Black List” or “White List”). ● Add or remove a device from the list. (See “Specifying Computers That Can Access the Network” and “Specifying Computers That Are Not Allowed to Access the Network” in Allowing or Denying Computers Access to the Network (MAC Filter)). The following information is displayed. Item Description ● None – Any device can connect to the Wi-Fi networks.
2. Click GPS. You can: ● Turn GPS on/off ● Start or Stop tracking (if GPS Mode is Continuous) ● Update the current location information (if GPS Mode is One-time) Note: The first time that you access GPS, you will be prompted to read and accept the Location-Based Services (LBS) end user license agreement. You must accept the agreement before you can use the GPS feature. Note: For best results, minimize the number of obstructions between your device and the GPS satellites.
Item Status Description Message indicating what the GPS system is doing (For example, “Tracking a fix”, “Searching for satellites”, “Inactive”) Time of fix This is the date and time that the last fix was taken. Latitude Latitude at time of last fix. (For example, “33.1349”) Longitude Longitude at time of last fix. (For example, “-117.2805”) Altitude Elevation at time of last fix. (For example, “40 meters”) Speed Speed at which device was moving at time of last fix. (For example, “3.
General > Device Tab From the General > Device tab of the Settings page, you can configure your device’s display, sleep settings, Mingle Manager (web browser) URL and Mingle Manager administrator password. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. The following information is displayed.
Item Default Language Description Choose the default language used for the Mingle LCD display and the Mingle Manager (English or Español). See Interface Language. Screen Screen Brightness Set the brightness of the LCD to Bright or Dim. (Use Dim to make your battery last longer.) See Setting the LCD Brightness. Screen Timeout Timeout on Battery The length of time the LCD will display, while on battery power, before turning off. Choose the shortest period to make your battery last longer.
Item Wi-Fi Sleep on USB Description Turns off the Wi-Fi radio if no devices have been connected for this period of time, while tethered to the computer. (Choose 5 minutes to make your battery last longer.) See Setting the Sleep (Inactivity) Timer. Homepage Mingle Manager The URL used to show the homepage. See Changing the Mingle Manager URL. Show Password \ Hide Password Shows or hides the password on this screen. Mingle Manager Password The password used to show the homepage.
2. Click Settings > General > Software and Reset. You can: ● Backup and restore your hotspot’s configuration, if needed. See Exporting and Importing Settings. ● Update your device’s software. See Update Mobile Hotspot Software and Firmware. ● Reset some or all of your device’s settings. See Resetting to Factory Default Settings, Resetting Device Settings Only and Clearing Account Details Only.
Item Restore Settings Description Click Choose file to use a previously saved copy of your device configuration. See Importing Settings. Software Update Click Check for update to see if a new version of your device’s software has been released, and if there is, download and install it. The last time you checked is shown on the screen (Last checked at). See Update Mobile Hotspot Software and Firmware. Note: Software downloads count against your plan’s data limit.
2. Click Settings > General > System Logs. You can: ● Enable logging ● Clear logs ● Download logs Network > Preferences Tab From this tab, you can configure your device’s configuration for selecting networks, and receive network configuration updates from Virgin Mobile. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > Preferences.
You can: ● Configure network selection mode ● Check the network for a new Preferred Roaming List ● Update network profile The following information is displayed. Item Network Mode Description The type of network that your device can connect to. See Setting the Allowed Network Mode. Update PRL Click to check if a new PRL (Preferred Roaming List) is available on the network, and use it to update your device. Update Profile Click to update network profile.
2. Click Settings > Network > APN. To add (or modify) an APN, see Configuring Access Point Names. The list of all APNs that have been set up includes the following information. Item Active Description The APN currently in use. Only one APN can be marked as active. Name Network carrier name (for example, “Virgin Mobile”). APN The operator’s access point name (obtained from the operator). Username If required, the username (obtained from the operator) used to connect to the APN.
2. Click Settings > Network > SIM Security. 3. If the SIM has security enabled, SIM Security will be Active. Click Disable to disable SIM security. The following information is displayed. Item SIM Security Description The current state of the SIM PIN feature (Inactive or Active). Click Disable to disable SIM security. Network > Status Details Tab This tab shows you details about the current mobile broadband connection (3G, LTE). 1. Log in to the home page. (See Logging In as an Administrator.
2. Click Settings > Network > Status Details. The information that is displayed depends on your current connection. 4G/LTE Details Item Status Description Indicates whether you are connected to an LTE network. PS service type Indicates the LTE service type. RSRP The signal strength of the LTE network. (Reference Signal Received Power) RSRQ The signal quality of the LTE network (Reference Signal Received Quality). RSRQ is the ratio between the RSRP and the Received Signal Strength Indicator (RSSI).
Item RS-SINR Description Signal to Interference Noise Ratio based on Reference Signals (narrowband and wideband). Cell ID The LTE cell that is currently serving the hotspot. TX Power The transmitter power. A higher number is better. IP Address The IP address of the 4G LTE connection. Channel UL The channel that is used to upload to the 4G LTE network. Channel Number The channel used by the 4G LTE radio. Technical support staff may request this value from you.
Item MSID Description Mobile Station Identifier. DRC Cover Digital Rate Control Cover. DRC Value Digital Rate Control Value. Channel DRC Channel number. PRL Version Preferred Roaming List version. To update the PRL, see Network > Preferences Tab. 1xRTT PN Technical support staff may request this value from you. EVDO PN Technical support staff may request this value from you. PRev Technical support staff may request this value from you.
2. Click Settings > Router > Basic. 3. You can make changes to any of these fields. When you finish, click Submit. The following information is displayed. Item UPnP UPnP Description Current state of the Universal Plug and Play feature (On or Off). (See UPnP (Universal Plug and Play).) LAN IP Address The routing hardware’s IP address on the LAN. Netmask The routing hardware’s internal LAN subnet mask. USB IP Address The IP address assigned to the hotspot by the computer to which it is tethered.
Item DHCP Server Description This field enables (On) or disables (Off) DHCP. See DHCP. DHCP IP Range This specifies the starting and ending address of the range of IP addresses available for your device to dynamically (that is, not permanently) assign to computers connected to it. See DHCP. DHCP lease time This is the amount of time, in minutes, a computer can use its assigned IP address before it is required to renew the lease.
1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Forwarding. You can: ● Enable or disable port forwarding. See Enabling Port Forwarding. Note: You must enable port forwarding before you can view and update the port forwarding list. ● Enter port forwarding details for an application. (See Enabling Port Forwarding for an Application.
Item Port Forwarding Description Indicates whether port forwarding is on (Enable) or off (Disable). List of forwarded ports – This list appears only if port forwarding is on. Each port displays: Label A name describing the application using the port. IP The IP address of the server being accessed. Port The port that is forwarded. If the application uses more than one port, each port must be forwarded separately. Protocol The protocol (TCP, UDP, etc.) being used for this application.
● Remove an application from the port filtering list. (See Port Filtering Panel: Disabling Port Filtering for an Application.) The following information is displayed. Item Port Filtering Description Indicates which type of filtering is being used. ● No Filtering – All applications are allowed to access the Internet. ● Black List – Applications in the list are not allowed to access the Internet. ● White List – Only the applications in the list are allowed to access the Internet.
2. Click the Support link in the top right corner. The following information is displayed. Item User Guide Description Open an online copy of this guide in a new Web browser window or tab. (You must be connected to the Internet to use this link.) Online Help View the topics of this user guide in an online help format. Web Visit the provided link to view the online support website where you can find a variety of resources to help you with your hotspot.
2. Click the About link in the top right corner. You can: ● Save the image on this page to a file on your computer. Click Save to file. The following information is displayed. Item Account Details Description My number The hotspot’s telephone number. MSID The Mobile Station ID associated with your phone number. MEID The MEID of your device (displayed on the packaging and inside the battery compartment). ICCID The serial number of the SIM.
Item IMEI Description The device’s unique IMEI (International Mobile Equipment Identity) code. Wi-Fi Details Wi-Fi name The hotspot’s Main Wi-Fi network name. (See also Change Wi-Fi Network Names and Passwords.) Wi-Fi password The hotspot’s Main Wi-Fi network password. (See also Change Wi-Fi Network Names and Passwords.) MAC Address The MAC address of the LTE module. Each wireless device has a unique MAC address (assigned by its manufacturer).
Item Model Description The manufacturer’s name for your device. Mingle Manager URL for the Mingle Manager web app. PRL Version Preferred Roaming List version number. Power State The hotspot’s power state (Online, Offline). Current temperature The hotspot’s temperature. If your device is too warm, make sure the area is well-ventilated and air can circulate around your device to cool it. (See Environmental Specifications.) Current voltage The amount of power the hotspot is currently using.
Item Lifetime 3G Transferred Description The total amount of data sent and received while connected to 3G networks. Lifetime Total Transferred The total amount of data sent and received by the hotspot. Network Status View Details Click the link to jump to the Network > Status Details Tab. Feedback Page Use the links on this page to send your comments on your device and look up support information. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Support. 3. Click Feedback.
Item Twitter Description Click to view the AirCard Twitter feed in a new browser window or tab. (Your device must be connected to the network for this option to work.) Product Support User Guide Open a pdf version of this user guide in a new window or tab. Online Help Open an online version of this user guide in a new window or tab.
Device Settings Use the Mingle Manager to configure and manage your device’s appearance, performance, and access. Interface Language The mobile hotspot’s LCD screen and the Mingle Manager can be viewed in English or Spanish. You can set the default language (for the LCD and the Mingle Manager) in the Mingle Manager’s Settings > General > Device page, and you can temporarily change the Mingle Manager’s language using the language selection box beside the Logout link at the top of the screen.
You can adjust these settings on the Mingle Manager’s Settings > General > Device page. Note: The LCD turns on if an alert occurs. In the Mingle Manager (http://minglehotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. 3. Beside the timeouts you want to set (Timeout on Battery, Timeout on AC, Timeout on USB), select the desired timeout periods. (A smaller value helps prolong the battery life.) 4. Click Submit.
UPnP (Universal Plug and Play) UPnP provides simple and robust connectivity among consumer electronics, intelligent appliances, and mobile devices from many different vendors. (For more information, see upnp.org.) Note: If UPnP is enabled, there are potential security risks. Enabling UPnP Before you can use UPnP, you must enable it. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. 3. Next to UPnP, select On. 4. Click Submit.
4. You can set the following DHCP settings: § DHCP IP Range — This is the starting and ending address of the range of IP addresses available for your device to dynamically (that is, not permanently) assign to computers connected to it. The start address must be 192.168.1.10 or above. The ending address must be 192.168.1.50 or below. § DHCP Lease Time — This is the amount of time, in minutes, a computer can use its assigned IP address before it is required to renew the lease.
4. Click Submit. Enabling Port Forwarding for an Application You can enable port forwarding for certain application types. Note: Port forwarding must currently be enabled. (See Enabling Port Forwarding.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Forwarding. 3. In the blank row of the list, enter a Label that describes the application (for example, “RandomEmailApp”). 4. In the IP field, enter the IP address of the server to be accessed. 5.
● If incoming traffic was not routed as a result of the above: § If DMZ is enabled, then incoming traffic is routed to the computer that uses the IP address specified by the DMZ settings. § If DMZ is not enabled, the incoming traffic is blocked. Note: Putting a computer in the DMZ opens all the ports of that computer, and exposes that computer to various security risks. Use this option only as a last resort — if possible, use other options instead (for example, port forwarding).
Port Filtering Panel: Enabling Port Filtering for an Application You can enable port filtering for certain application types. Note: Port Filtering must currently be enabled. (See Port Filtering Panel: Enabling Port Filterings.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Filtering. 3. In the Label field, enter a name that describes the application being filtered (for example, “RandomEmailApp”). 4.
2. Click Settings > General > Device. 3. In the Mingle Manager field (in the Homepage section), type the new value (maximum 31 letters and numbers). 4. Click Submit. Changing the Mingle Manager Password For security reasons, you should change the Mingle Manager password on a regular basis. Note: If you forget the Mingle Manager password, you’ll need to reset your device to its default settings and go through the device setup.
Configuring Networks Find out how to check your activation status and data usage, and set up your device to connect to the Virgin Mobile network. Viewing Network Activation Information You can check whether network access is activated. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click About in the top right corner of the page. 3. Check the Activation Date in the WWAN Info section. This is the date that the hotspot was activated on the Virgin Mobile network.
● Total amount of data used since the counter was last reset manually, and amounts used for each network type. ● Check Carrier Usage – Click to connect to Virgin Mobile’s website and view detailed billing plan information. Network Settings Adjust your device’s network settings to select the network types that can be connected. Setting the Allowed Network Mode Use this feature to select the types of networks that your device can connect to.
§ Name – Enter a short description (for example, the carrier name). § APN – Enter the APN you obtained from the carrier. § Username – Enter the username you obtained from the carrier (if required). § Password – Enter the password you obtained from the carrier (if required). § Select the Authentication mode to be used (None, PAP, CHAP, PAP or CHAP). 4. Click the beside the new APN entry. To select the APN to be used: ■ Select the Active button at the beginning of the entry.
Software and Reset Find out how to export (backup) and import (restore) your device settings, update software, and reset your device to default settings. Exporting and Importing Settings The NETGEAR Mingle Mobile Hotspot lets you save your device settings so that you can make changes to your configuration and, if necessary, restore the original settings. Exporting Settings Settings include configuration information for your device, network, and Mingle Manager interface.
Update Mobile Hotspot Software and Firmware From time to time, updates may become available for your device, and your device will receive an alert. You can also check for new updates manually. The updates may improve performance and add or modify features. The updates may include the following: ● Device firmware ● The Mingle Manager interface ● Other files Downloading Software Updates You can download software updates from the Mingle Manager.
2. Click Settings > General > Software and Reset. 3. Click Check for update. If an update is available, an Install Now button appears. 4. Click Install Now. 5. Click Continue. Resetting Your Device In some cases, you may want or need to clear your account information to use your device with another account, reset most settings (except for your account and network activation), or reset your device to its factory default settings.
4. Click Begin Reset. Resetting to Factory Default Settings In some cases you will need to reset your device’s software to its factory default settings. WARNING: If you reset the software to default settings, you must go through the device setup, as if you’ve just purchased your device. (See Starting Your Device for the First Time.) You’ll need to reset the software to default settings if: ● You’ve forgotten the administrator password.
GPS Settings Your NETGEAR Mingle Mobile Hotspot provides GPS functionality to help you figure out where you are and get you where you’re going. There are a couple of requirements to access the GPS service. ● You must accept the GPS privacy agreement. ● GPS must be enabled. The GPS service may not be available if you are indoors. (You may be able to get a GPS lock if your device is very close to a window.
2. Click GPS. 3. In the GPS Settings section, beside GPS Mode, select the desired mode (One-time or Continuous). 4. Click Submit. Note: The GPS service must be enabled before you can set the GPS mode. (See Enabling / Disabling GPS.) Using Metric Units You can use metric units in the display of location information (for example, speed and altitude). You can choose the units on the Mingle Manager’s GPS page. Note: The GPS service must be enabled before you can choose the units. (See Enabling / Disabling GPS.
Configuring the Wi-Fi Network Find out how to manage access to your device’s Wi-Fi network and set Wi-Fi configuration options. Setting the Maximum Number of Wi-Fi Devices If your network is having performance issues, you might want to decrease the number of Wi-Fi devices allowed to connect to your device at the same time, or change the maximum number of devices that can connect to either the Main Wi-Fi or Guest Wi-Fi networks at the same time.
1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. In the list beside Encryption (for Main Wi-Fi) or Guest Encryption (for Guest Wi-Fi) select one of the following options. Note that not all options may be available, depending on the Connection Mode. § None – No security is used (no password is required to access the Wi-Fi network); this setting is not recommended. Anyone may access your device and use your Internet connection.
● Use numbers and both uppercase and lowercase letters. ● Use special characters (for example, ‘@’, ‘#’, etc.). Also, the password length depends on the Wi-Fi encryption type that you’ve selected. (See WiFi Security.) ● None – No password is required. ● WPA-Personal TKIP – The password must be 8 to 63 ASCII characters. ● WPA-Personal TKIP/AES – The password must be 8 to 63 ASCII characters. ● WPA2 Personal TKIP/AES – The password must be 8 to 63 ASCII characters.
Enable / Disable the Block List You can enable your NETGEAR Mingle Mobile Hotspot’s block list on the Mingle Manager’s Wi-Fi > MAC Filter page. This lets you identify devices that should not be allowed to access your Wi-Fi networks. In the Mingle Manager (http://minglehotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. 3. Beside MAC Filter Mode, select Black list to block devices, or select None to stop blocking devices. 4. Click Submit.
If you want to allow any of these devices to connect to the network again, you can remove them from your device’s block list. In the Mingle Manager (http://minglehotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. A list of the devices blocked from using your Wi-Fi networks appears. 3. Click the beside the device you want to unblock. The device is removed from the list immediately.
IMPORTANT: Make sure you add the computer you are using, or else you will not be able to access the network after your device resets. 7. Click Submit. Specifying Computers That Are Not Allowed to Access the Network 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. 3. Beside MAC Filter Mode, select Black list. 4. Determine and block an undesired user of your network: a.
Note: If you change this option, your device must be reset before your change takes effect. In this case: ● Only a computer that is tethered to your device can use it. ● You can prolong the battery life. ● The battery charges faster. ● WPS won’t be available. (See Connecting Through WPS.) In the Mingle Manager (http://minglehotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. Beside USB Tether, click Wi-Fi stays Off. 4. Click Submit.
In the Mingle Manager (http://minglehotspot) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. Select a different channel number in the Wi-Fi Channel list, or, to have your device automatically determine the channel to use, select Auto. Note: If you choose Auto, your device could reselect the same channel. If this happens, try again. 4. Click Submit.
Frequently Asked Questions Find out answers to questions you may have. How Can I Tell I’m Connected to 3G or LTE? There are a few ways you can tell whether you are connected to a network, and which network type (3G, or LTE) you’re connected to. When you’re connected to a network (3G or LTE): ● On the LCD screen, the network type icon (3G or LTE) and data transfer indicator arrows appear on the home screen.
§ Other operating systems: Please see the user documentation for your operating system or computer. 2. Select the Wi-Fi network provided by the NETGEAR Mingle Mobile Hotspot and connect to it. (If prompted for a network key/security key/password, enter the Wi-Fi password.) What Do I Do if I Forget the Main or Guest Wi-Fi Password? If you forget the Main Wi-Fi password. ● On the LCD screen: § ● The Main Wi-Fi password appears on the homescreen (if you have not configured it to be hidden.
Questions About GPS Find answers to common questions about GPS. What is GPS? GPS stands for Global Positioning System, which is a system that uses a series of 24 geosynchronous satellites to provide location data. GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive satellite signals, but do not transmit. Where Can I Use GPS? GPS works wherever you have line-of-sight access to the GPS satellites. How Do I Enable or Disable GPS? By default, GPS is disabled.
Questions About WPS Find answers to common questions about WPS. What is WPS? Wi-Fi Protected Setup (WPS) provides a fast, simple, and secure way to connect WPS-enabled devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi password of your network to other users. The WPS feature is available on certain cameras, printers, smartphones, and laptops. These devices have either a hardware button or a WPS-related option in the software.
Tips This section provides information on getting the most out of your device and your network connection. Extending Battery Life There are several ways you can extend the battery life. ● When you’re not using your device, turn it off. ● Connect your device through the micro USB cable to your computer, and disable Wi-Fi. (See Disable Wi-Fi When Tethering Device (Connected Through USB).) ● Adjust the LCD — do one or more of the following: § Decrease the brightness of the LCD.
● Move your device and your computer to another location — you may be in or near a structure that is blocking the signal. Every obstacle (for example, walls, ceilings, furniture) between the NETGEAR Mingle Mobile Hotspot and other wireless devices decreases the signal strength. ● Place your device in a centralized location, as high as possible in the room. ● Make sure there’s plenty of space around your device to provide the best signal reception.
Windows XP and Windows 7 Users 1. Open the Device Manager. In Windows XP: • Click Start > Settings > Control Panel. • Double-click System. • Click Hardware. • Click Device Manager. In Windows 7: • Click Start > Control Panel. • Click Device Manager. 2. Double-click Network adapters. 3. Double-click the Wi-Fi client network adapter of your computer — for example, “Intel(R) WiFi Link 5100 AGN” in the image below. 4.
● Change the Wi-Fi network name (SSID) and Wi-Fi password on a regular basis. (See Change Wi-Fi Network Names and Passwords.) ● Disable SSID Broadcast. (See Options Tab.) ● Use the highest level of Wi-Fi security that your devices support. (See Wi-Fi Security.) ● Change the login password. (See Changing the Mingle Manager Password.) ● Use MAC filtering to specify computers that are or aren’t allowed to connect to the network. (See Allowing or Denying Computers Access to the Network (MAC Filter).
Linux Please see the user documentation of the Linux distribution. Other Operating Systems Please see the user documentation for your operating system or computer. Finding the IP Address You’ll need to know the IP address of a device when configuring certain features. ● Port forwarding ● DMZ The steps to finding the IP address of a device vary, depending on your operating system. Windows 1. Open a command prompt window. 2. Type cmd or command, and click OK. 3.
Troubleshooting Learn about various troubleshooting tips, and what to do when a specific message is displayed. General Tips Here are some general tips to get you started. ● If some settings are preventing you from connecting to Wi-Fi, connect to your device through the micro USB cable, and then change the settings. (See Connecting Through USB.) ● Go to virginmobileusa.com/help-support to access troubleshooting and other resources. ● The knowledge base at the NETGEAR website (support.netgear.
● You are outside network coverage areas. ● Your device’s internal antenna is pointing in the wrong direction. ● You are in or near a structure that is blocking the signal. ● You are near a device that is causing radio signal interference. ● A network or account problem is preventing you from obtaining service. See also Improving Signal Strength.
■ Make sure that you've installed the device driver, as described in Making a Tethered Connection. Cannot Display the Home Page Your Web browser may display an error message when you try to display the home page. The error message depends on your Web browser.
● If Internet security software is running on your computer, disable it and see whether the error message still occurs. Some firewall software may block access to the home page. ● If DHCP is enabled on your device, make sure DHCP is enabled on your computer. (See DHCP.) ● Check your Web browser settings: 1. Open the Control Panel in Windows. 2. Double-click Internet Options. 3. From the Security tab, restore the default settings. 4. From the Connections tab, select Never dial a connection. 5.
Cannot Check for Updates Make sure your device is connected to the AC charger or computer through the micro USB cable. Note: If you’ll be using USB for data transfer (and not just for charging your device), you must install the device driver. (See Making a Tethered Connection.
Technical Specifications This section lists the electrical, radio frequency, and other parameters of your device for those who require technical information. Radio Frequency and Electrical Specifications This section lists the radio frequency and electrical parameters of your device. Item Approvals Description FCC Size: 1800 mAh Duration for full charge (AC charger / PC USB cable): 2.5 hours Battery Charge life: ● Up to 12.
Item Description PCS: 1930-1990 MHz Cellular: 869-894 MHz Secondary 800 MHz: 862-869 MHz Receive LTE: ● Band 25: 1930-1995 MHz ● Band 26: 859-894 MHz ● Band 41 (TDD): 2496-2690 MHz Software Specifications This section lists the specifications that your device supports. Item CDMA (3G) specification Description IS-2000 Release 0 Data service IS-707A 3GPP Release 9 IEEE 802.11b Wi-Fi specification IEEE 802.11g IEEE 802.
Item FAX Description Not supported IOTA Supported OTASP (IS-683A, IS-683B, IS-683C) Supported OTAPA Supported PRL (Preferred Roaming List) Supported Authentication Supported Voice Not supported NAM Single Position Location Standalone TTY/Accessibility Not supported Mobile IP Supported Network protocols (routing hardware) TCP, UDP, ARP, RARP, ICMP Pass-through of the following VPN types: ● PPTP VPN ● IPSec Tunneling of multiple VPN sessions simultaneously is supported.
Item Humidity Description 45°C (113°F) / 86% RH max. Mechanical Specifications This section describes the dimensions and physical features of your device. Item Dimensions (W x L x H) Description 2.36” x 4.33” x 0.63” (excluding feet) Weight 3.67 oz.
Safety Information Read important safety information about your device. Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
● Do not open, disassemble, puncture, crush, bend, or shred. ● Do not expose to water or other liquids, fire, explosion, or other hazards. ● Use the battery only in the NETGEAR Mingle Mobile Hotspot. ● If using with a charger, use only the AC charger supplied with your device. ● Do not short circuit the battery. ● When replacing a battery, use the same model of battery that was supplied with your device. ● Follow local regulations when disposing of a used battery.
Regulatory Notices This section contains regulatory information for your device. The design of the NETGEAR Mingle Mobile Hotspot complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile devices, which in turn are consistent with the following safety standards previously set by U.S. and international standards bodies: ● ANSI / IEEE C95.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ● Consult the dealer or an experienced radio/TV technician for help. CAUTION: Any changes or modifications not expressly approved by NETGEAR could void the user’s authority to operate the equipment. This device complies with Parts 15, 24, and 27 of the FCC Rules.
Legal This section contains important license and legal information. Patents This product contains technology developed by or for NETGEAR, Inc. This product includes technology licensed from QUALCOMM®. Licenses A large amount of the source code to this product is available under various free and open source licenses. Most is available under one or more versions of the GNU General Public License and/or GNU Limited General Public License.
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Copyright ©2013 Virgin Mobile USA, L.P. All rights reserved. The Virgin Mobile name and signature and the Virgin Mobile name and logo are registered trademarks of Virgin Enterprises Ltd. and used under license by Virgin Mobile. Other marks are property of their respective owners. Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of NETGEAR, Inc.
Index 3G Cannot connect, 111 Coverage type, 61 Ec/Io of network connection, 61 Network service, improving, 104 Overview, 13 RSSI of network connection, 61 Service type (PS), 61 4G Cannot connect, 111 4G LTE Cannot connect, 111 802.
Specifications, 113 Status, 71 Temperature, 71 Billing and "always on", 100 Billing cycle Data usage, 37, 38 Data usage in Mingle Manager, 37 Reset displayed data usage, 38 Black list MAC filter, 95 MAC filtering, 47, 48 Port filtering, 67 Block list Wi-Fi, enable/disable, 94 Blocked devices Display, 94 Unblock, 94 Box contents, 9 Brightness Level of LCD, setting, 75 Set in Mingle Manager, 52 Broadcast Wi-Fi network name, 47, 70 Buttons, on device (drawing), 8 Cannot check for updates, 112 Cannot connect th
Data Connection, launching, 22 Transmit indicators, 40 Usage, viewing, 82 Data connection Sharing, 24 Data Usage details, 37 Default settings, software reset, 88 Destination IP Address (DMZ), 79 Device Components, 13 Drawing (connectors and buttons), 8 Information, viewing, 68 Power state, 71 Resetting, 87 Setting up, 10 Telephone number, 69 Temperature, 71 User Guide, 73 Voltage, 71 Device driver Installing, TRU-Install (automatic driver installation), enabling or disabling, 28 Device driver, installing Ma
FAQ, 102 FAX, 115 FCC ID, 119 Regulatory notices, 119 Feedback Link, 68 Feedback page Settings tab, 72 Filtered ports list, 67 Firewall software, 110 Firmware Bootloader version, 70 build date, 70 Build date, 33 Version, 33, 70 First time usage, 11 Fix GPS, type of fix, 50 fontconfig License, 150 Forgot administrator password, 100 Forgot Wi-Fi password, 100 Fragmentation Threshold, 46 Front view of device, 8 FTP server, accessing, 65 Gaming, Internet, 65 General Public License, GNU, 121 GNU General Public L
Cannot display, 110 Homescreen Icons, 29 Hotspot Model name, 71 Model number, 33 Phone number, 33 Settings, resetting, 87 Settings, restoring, 85 Settings, saving, 85 USB address when tethered, 63 HotspotPhone number, 33 Humidity specification, 116 ICCID, 32, 69 ICCID, 61 Icons LCD, 29 Network service type, active, 14 Signal strength, 14 IMEI, 70 Import (router settings), 85 Important notice, 117 Importing device settings, 85 IMSI, LTE, 61 Inactivity timer, setting, 97 Information about your device, 68 Info
RSRP of LTE network connection, 60 RSRQ of LTE network connection, 60 RS-SINR of LTE network connection, 61 TX power of LTE network connection, 61 Upload channel for LTE network connection, 61 MAC Address, finding for a device, 106 MAC (Media Access Control) filter, 47 MAC Address, 33 MAC Filter Black list, 95 Control network access, 95 Mode, 48 White list, 95 MAC Filter tab, Wi-Fi page, 47 Mac OS Driver, installing, 28 Mac OS X Message about UPS backup battery, 27 Main Wi-Fi Devices connected, list, 41 Nam
Network Preferences tab, Settings page, 56 Network, corporate, accessing through VPN, 102 Notice, important, 117 Notices, regulatory, 119 Obtain an IP address automatically, 76 One-time GPS fix, 50 Online games, 65 Online help, 68 Online help link, 73 Oops! This link appears to be broken, 110 OpenSSL License, 155 Operating temperature, 115 Operator name, 40 Options tab, Wi-Fi page, 43 Original SSLeay License, 156 OTAPA, 115 OTASP, 115 Package contents, 9 Packet size, 46 Password Administrator, changing, 81
Hotspot settings, 87 Software to default settings, 88 Your device, 87 Restarting the device, 20 Restore settings, 55, 85 RF (Radio Frequency) specifications, 113 RF Exposure notice, 119 Roaming Status, 39 Router IP Address, 63 Router Basic tab, Settings page, 62 Router Port Filtering tab, Settings page, 66 Router Port Forwarding tab, Settings page, 64 Routing hardware, 13 IP address, 63 Resetting to default settings, 88 Subnet mask, 63 RSRP, 60 RSRQ, 60 RSSI, 61 Insufficient, 108 RS-SINR LTE, 61 RTS Thresho
SSLeay License, Original, 156 Standard units Use for GPS, 50 Standard units for GPS, 90 Status Connection details in Mingle Manager, 39 Status Details tab, Settings page, 59 Storage Guidelines, 10 Temperature, 115 Streaming GPS data, 101 Subnet mask, 63 Support Contacting, 12 Website link, 68 Support page, 67 System Logs tab, Settings page, 55 System requirements, 10 TCP/IP settings, 76 Technical support, contacting, 12 Telephone number, hotspot, 33, 38, 61, 69 telnet support, 102 Temperature Battery, 71 Op
Charging the device, 16 Connecting device to your computer, 26 Tethered Networking, 55 Tethered Networking, disabling, 55 Tethering, enable / disable, 46 Use MAC filter to control network access, 95 User guide Location, 68 On device, 73 Username, APN, 58 Virgin Mobile Customer Service, contacting, 12 Website, 12 VPN Accessing, 102 Passthrough status, 63 Passthrough types supported, 115 Passthrough, enable/disable, 75 Warning (EMI), 119 Web server, accessing, 65 Website NETGEAR, 158 Virgin Mobile, 12 Weight