User's Manual

Table Of Contents
Troubleshooting
70
N300 Wireless Router
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Click the ADVANCED tab.
The Router Status screen displays.
5. In the Internet Port pane, check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
For more information about the Internet Port pane, see Internet Port Pane on page 77.
6. If your router cannot obtain an IP address from the ISP, try to force your cable or DSL
broadband modem to recognize your new router by restarting your network in this order:
a. Unplug and turn off the cable or DSL broadband modem.
b. Unplug the router.
c. Plug in the cable or DSL broadband modem and turn it on.
d. Wait two minutes.
e. Plug in the router and wait two minutes.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
Your Internet service provider (ISP) might require a login program.
Ask your ISP if it requires PPP over Ethernet (PPPoE) or some other type of login. If your
ISP requires a login, the login name and password might be set incorrectly.
Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Internet
Setup screen.
Your ISP allows only one Ethernet MAC address to connect to Internet and might check
for your computer’s MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
- Configure your router to clone your computer’s MAC address.
Troubleshoot Internet Browsing
If your router can obtain an IP address, but your computer is unable to load any web pages
from the Internet, it might be for the following reasons:
Your computer might not recognize any DNS server addresses.