User's Manual

Table Of Contents
Troubleshooting
69
N300 Wireless Router
Cannot Log In to the Router
If you cannot log in to the router from a computer or wireless device on your local network,
check the following:
1. Make sure that your computer or wireless device is connected to the router’s network.
- For a WiFi connection, select the network and entered its WiFi password.
- For a wired connection, use an Ethernet cable to connect your computer to an
Ethernet LAN port on the router (not the Ethernet Internet port).
2. Launch a web browser and enter www
.routerlogin.net.
3. If a login prompt does not display
, try the following:
a. Close the browser and launch it again.
b. Make sure that your browser has Java, JavaScript, or
ActiveX enabled. If you are
using Internet Explorer, click the Refresh button to be sure that the Java applet is
loaded.
c. If you are using a wired connection, check the Ethernet connection between the
computer and the router.
One of the router Ethernet LEDs
lights to
show that your computer is connected.
4. If the login prompt displays, but you cannot log in, try the following:
a. Make sure that you are using the correct login information.
The user name is admin and the default password is password. Make sure that
Caps Lock is of
f when you enter this information.
b. If you customized the IP address scheme that the router uses, see Troubleshoot IP
Addresses on page 73.
The Router Cannot Access the Internet
If you can log in to your router, but it cannot access the Internet, see if the router can obtain
an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP
address, your router requests an IP address from the ISP. You can see if the request was
successful using the Router Status screen.
If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway
in your network, the router cannot perform many gateway services. For example, the router
cannot convert
ADSL or cable data into Ethernet networking information. NETGEAR does
not support such a configuration.
??? Should they first try the Setup Wizard before they go through all of this?
To check the WAN IP address:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. T
ype http://www.routerlogin.net or http://www.routerlogin.com.