User's Manual

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7. Troubleshooting
Find and fix common issues
This chapter gives information about troubleshooting your WiFi Cable Modem Router C3700.
For the common problems listed, go to the section indicated.
• Have I connected the modem router correctly?
Go to Basic Functions on page 65.
• I cannot access the modem router configuration with my browser
.
Go to Cannot Log In to the Modem Router on page 66.
• I have configured the modem router but I cannot access the Internet.
Go to T
roubleshoot the ISP Connection on page 67.
• I cannot remember the configuration password of the modem router or I want to clear the
configuration and start over again.
Go to Factory Default Settings on page 71.
Tip: NETGEAR provides helpful articles, documentation, and the latest
software updates at support.netgear.com.
Basic Functions
After you have turned on power to the modem router, do the following:
1. Check to see that the Power LED is on.
2. Check that the numbered Ethernet LEDs come on momentarily
.
3. After a few seconds, check that the local port link LEDs are lit for any local ports that are
connected.
If any of these conditions does not occur, refer to the appropriate following section.